Tatenda Tafirenyika
Dubai,United Arab Emirates
Summary
Results-driven Operations Manager with 7+ years of progressive experience in premium sports and leisure venues in Dubai( The Space Events & Jumeirah Golf Estates).Proven expertise in elevating customer experience, driving membership growth, and delivering flawless events and tournaments. Skilled in leading multicultural team of up to 25+ staff. Proficient in risk management and emergency protocols, employing a task-focused approach that significantly enhances operational efficiency. Excels with minimal supervision and decisively approaches problems.
Overview
8
8
years of professional experience
Work history
Events & Sports Center Operations Manager
The Space Events and Sports
Dubai, United Arab Emirates
02.2022 - 11.2025
- Oversee daily operations, staff management, and facility maintenance.
- Always greet guests upon arrival to the sports centre.
- Ensure all facilities remain safe, clean, and well-maintained.
- Plan and execute corporate , community sports events sports programs, events, and activities.
- Promote the sports center and its various programs to increase visibility.
- Collaborate with cross-functional teams to enhance service delivery, and ensure customer satisfaction.
- Resolve service and operational concerns efficiently to boost customer loyalty.
- Implement comprehensive emergency protocols and risk management strategies to safeguard the facility and visitors.
- Lead , train , and schedule a team of 25 staff and implement training programs for new employees on operational procedures.
- Order supplies as needed to maintain adequate stock levels.
- Ensure that all equipment is functioning properly on a daily basis.
- Draft reports every week and share them with top management for regular updates.
Golf Operations Supervisor
Dubai Golf (Jumeirah Golf Estates)
Dubai, United Arab Emirates
05.2018 - 02.2022
- Supervised daily operations of the championship golf courses, practice facilities, and pro shop.
- Coordinated golf tournaments from planning to execution, managing all logistics.
- Monitored facility maintenance to ensure optimal conditions for play.
- Managed scheduling off tee times to maintain smooth flow of play.
- Trained and mentored 35+ on premium customer service standards and golf etiquette, resulting in consistent 5 - star feedback.
- Conducted regular meetings with staff to address operational issues and upcoming events.
- Received Certificate of Recognition from Dp World Tour for operational excellence during tournament weeks.
Education
Diploma in Project Management -
ALISON
Dubai, United Arab EmiratesDIPLOMA IN BUSINESS OPERATIONS MANANGEMENT - Operations Management
London School Of Business
Dubai, United Arab EmiratesSkills
- Customer service
- Operations management & Facility Management
- Quick learner
- Team Leadership & Training
- Task-oriented approach
- Project management
- Tournament & Event Management
- Risk management & Emergency Protocols
- Fluent in English
Languages
English
Personal Information
References
References available upon request.
Timeline
Events & Sports Center Operations Manager
The Space Events and Sports
02.2022 - 11.2025
Golf Operations Supervisor
Dubai Golf (Jumeirah Golf Estates)
05.2018 - 02.2022
Diploma in Project Management -
ALISON
DIPLOMA IN BUSINESS OPERATIONS MANANGEMENT - Operations Management
London School Of Business