Tatiana Butenko
Simferopol,Russian Federation
Summary
Extremely organized and efficient sales associate with more than 12 years of work experience seeking a position in which utilize my skills and natural customer service abilities
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work history
Head Hostess
Beach club cafe Delmar
Abu Dhabi, Capital Motion
2023.01 - 2024.04
- Greeted guests and escorted to their booked tables.
- Received reservations by phone, answered customer questions and provided proper information.
- Reported customer feedback to management to improve food and service.
- Communicated with other FOH regarding any guest requests.
- Completed bills for customers and accepted payment via cash and card payments.
- Created memorable customer experiences through attentive, responsive service.
Receptionist and Lobby Hostess
InterContinental Abu Dhabi
Abu Dhabi
2021.12 - 2022.12
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Assisted guests according to Club rules in any needs, make dining reservations
- Created menus, buffet cards or any such food and beverage requests.
Interpreter
Restaurant SIMIFERO
Simferopol
2019.04 - 2021.06
- Translate, Edit and contribute to a new menu of Asian cuisine along with Philippine chef
ESL (English as a second language Teacher)
ESL English as a second language
Liaocheng, China
2018.05 - 2019.02
- Prepared students to take official exams, achieving high success level
- Adapted teaching styles and resources to suit students age and ability
- Communicated with parents to discuss progress and challenges of students
- Supported students in achieving personalised linguistic goals within desired timetables.
Assistant boutique manager
Carnival Cruise Line
Santa Clarita, California, United States of America
2008.10 - 2017.01
- Completed opening and closing procedures each day.
- Guaranteed excellent customer service standards, training team in performance and sales.
- Monitored sales and market high-end trends of Fashion and Fine jewelry such as Tiffany & Co, Cartier, Omega, Bvlgari, Roberto Coin, Pandora, Chepard, Hermes, Swarovski, Majorica and Brighton.
- Supervised displays merchandising of accessories, bags, shoes, watches, perfumes and cosmetics of the next luxury designers such as Gucci, Chanel, Salvatore Ferragamo, Fendi, Dior, Coach, Raulph Lauren, Valentino, Michael Kors, Prada, Moschino.
- Performed inventory checks and duties to maintain updated system.
- Created seasonal sales plans with varying stock and promotional strategies.
- Promoted new stock consistently to increase high-value sales.
- Built successful, customer-focused and business-oriented team.
Education
Bsc. English and French Languages - Linguistics
Crimean Federal University
Simferopol, Ukraine 2003.09 - 2008.07
Skills
- Leadership skills
- Motivation and staff management
- Customer Service
- Patience and communication
- Customer relations
- Team player
- Staff training
- Point of sale system operation
Personal Information
- Date of birth: 09/28/86
- Gender: Female
- Nationality: Russian
- Marital status: Single
- Religion: Christianity
Custom
Personal and Professional References are available upon request
Affiliations
- Sports, foreign languages, poetry and travelling
Languages
Spanish
Intermediate
English
Advanced (C1)
Timeline
Head Hostess
Beach club cafe Delmar
2023.01 - 2024.04
Receptionist and Lobby Hostess
InterContinental Abu Dhabi
2021.12 - 2022.12
Interpreter
Restaurant SIMIFERO
2019.04 - 2021.06
ESL (English as a second language Teacher)
ESL English as a second language
2018.05 - 2019.02
Assistant boutique manager
Carnival Cruise Line
2008.10 - 2017.01
Bsc. English and French Languages - Linguistics
Crimean Federal University
2003.09 - 2008.07