Tatiana Zwalve

• Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
• Tutored struggling students individually and in small groups to reinforce learning concepts.
• Supervising students in class and on field trips.
• Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
• Implemented practice exercises and group assignments to assist students in quick information grasping.

Type of business: The premier provider of branded packaging solutions to luxury specialty retailers, including design, production, management and distribution of their packaging.

• Since 2017 worked distantly on overseas projects of the company in Asia and Middle East.
• Main point of contact for the customer headquarters to coordinate global supply chain for retail and industrial packaging of the High-end fashion brands.
• Prepared price quotations, monthly sales, inventory, account receivables and KPI reports.
• Coordinated new products implementation and product development, providing forecasting and inventory replenishment plans.
• Conducted weekly account support meetings with Business development, Logistics and Purchasing Teams.
• Worked closely with suppliers, developed business relations and improved projects lead time and quality assurance.
• Mentored customer coordinators on improvements of communication with customers and maximizing KPI performance.

Achievements:

• Reduced project implementation time from product development phase to final distribution to the stores.
• Met time lines and successfully closed complex special event packaging projects.
• Developed supplier’s data base and Product Book.
• Contributed into new demand planning for Industrial packaging.
• Improved office operations by automating client correspondence, record tracking and data communications.

• Performed orders fulfillment activities such as taking orders, order processing, giving product and pricing information, determining shipping methods and rates.
• Monitored shipments to ensure on-time delivery.
• Handled customer complaints/inquiries.
• Maintained database of customer orders, shipping and invoicing records.
• Conducted return material requests, product samples.
• Prepared sales and inventory reports.

Achievements:

• Implemented KPI reporting for order processing.
• Developed shipping calendar for supply chain.
• Brought customer relations and communication to a pro-active and solution finding level.
• Established clear and pro-active communication with purchasing, supply chain and business development Teams.

Type of business: building custom fuel injection systems for diesel engines, with the focus on transformation old cars into modern diesel engines.

• Maintained customer relations and contacts with the suppliers.
• Conducted contract negotiations.
• Promotion work.
• Building customs network and business relations, looking for a new focus and opportunities for the company growth.

Achievements:

• 11% costs reduction of the motor and gear box supports.
• Obtained new contracts with high-quality digital car meters and sensors, including rebranding to Smoketail Supplies.
• Improved customer service and customer satisfaction.

Type of business: the leading manufacturer of high-performance image and laser-based data collection hardware, including rugged mobile computers and bar code scanners, providing solutions for vertical markets of retail, healthcare, transportation and logistics

• Order management using SAP and Oracle.
• Handled customers queries and requests.
• Assessment of Customer Payment Availability.
• Warranty / RMA / Credit Note and Query Invoice follow up.
• Supported Sales and Forecasting Teams on monthly, quarterly and yearly revenue targets.

Achievements:

• Improved level of customers satisfaction and quality of service by successfully combining commercial experience and knowledge of Eastern European market.
• Developed and well-maintained contacts with Partners, Distributors and end users in the region.
• Reduced by 20% the number of open orders by improving shipments schedule with freight forwarders and working with customers on credit control issues for ex works shipments.

Type of business: the world's leading manufacturer of high-speed cable solutions for business and industrial use

• Order processing.
• Proactively managed the order-book, provided coordination with Planning, Marketing, Sales and Logistics to ensure customers satisfaction.
• Implemented Lean processes in order management, maintained department's KPI’s, applying 5 why analysis, managing Living Pareto charts.
• Responded to customers inquiries and complaints.

Type of business: Financial services, leasing, insurance, investment projects, sales and business development.

• Conducted Project assessments, clients’ evaluation, liquidity and operational analysis.
• Sales coordination.
• Conducted business meetings and presentations.
• Developed partners and supply channels, building up and managing supply chain, coordinated insurance policy.
• Coordinated daily performance of customers service department, setting the strategic and operational goals, identifying and solving gaps between customers’ expectations and operational processes.

Type of business: international cargo shipments.

• Evaluation transportation and delivery solutions.
• Shipment planning and scheduling of customers’ orders, customs regulations, inventory and order-management.
• Contract administration.
• Prepared sales bills, export documents, and documentation to clearance and receiving.

Type of business: Brokerage, financial services, pension insurance funds

• Performed daily operations in the office: correspondence, phone calls and client contacts.
• Managed director general agenda’s, business trips, meetings, preparing information for tenders.
• Maintaining customers database, sales reports and presentations.

Type of business: Hotel customer service

• Handling guests phones, mails and messages.
• Processed guests reservations, registrations, payments and departures.