Tawfeeq Ah Lim
Customer Service
Dubai
Summary
A Canadian citizen from Toronto, Canada. An experienced customer service executive with 3 years of working experience in a customer facing environment acquiring and developed skills such as Communicating effectively, understanding customer desires and providing customized solutions to build loyalty and partnering with coworkers to promote engaged, empowering work culture. Seeking for a full time position as a sales executive or customer service executive in the U.A.E.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer & Store Attendant
Walmart
Toronto
03.2022 - 12.2022
- Following all safety procedures in the workplace in order to avoid accidents and hazards.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Cashier
Tim Hortons
Totonto
01.2020 - 01.2022
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Collects payments by accepting cash or charge payments from customers and makes change for cash customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Stocked, tagged and displayed merchandise as required.
IT Technical Support Technician - Internship
Harborfront Centre
Toronto
09.2018 - 12.2018
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Learned and adapted quickly to new technology and software applications.
Education
Some College (Certificate) - Web Development Fundamentals
George Brown College
Toronto 10.2018 - 05.2019
High School Diploma (GED) - Higher School Education
C.W. Jefferys Collegiate Institute
Toronto, Canada 09.2015 - 05.2018
Bachelor of Science - Informatique Appliquée (Computer Science)
Université Des Mascareignes
Mauritius 10.2023 - Current
Skills
Knowledge in HTML and CSS coding with Python coding at basic levelProficient in Microsoft Office Suite and Adobe Create SuiteStrong video production and editing skills
Proficient in Microsoft and Adobe Creative Suites
Hard working, enthusiastic, outgoing and eager to develop new skillsExcellent communication skills in English both written and verbalCustomer inquiries & assistance
Desktop & laptop Technical Support
Hardware and software installation
Help desk support
Problem-Solving
Attention to Detail
Teamwork and Collaboration
Dependable and Responsible
Editing expertise
Pre- and post-production proficiency
Training development aptitude
Complaint resolution
Payment/cash handling
Retail/Store merchandising
Languages
English
Native
French
Fluent
Timeline
Bachelor of Science - Informatique Appliquée (Computer Science)
Université Des Mascareignes
10.2023 - Current
Customer & Store Attendant
Walmart
03.2022 - 12.2022
Cashier
Tim Hortons
01.2020 - 01.2022
Some College (Certificate) - Web Development Fundamentals
George Brown College
10.2018 - 05.2019
IT Technical Support Technician - Internship
Harborfront Centre
09.2018 - 12.2018
High School Diploma (GED) - Higher School Education
C.W. Jefferys Collegiate Institute
09.2015 - 05.2018