Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tayba Zara neya

Dubai,DU

Summary

Seasoned professional in financial sector, possessing rich experience in strategic management and operational leadership. Capable of driving business growth and improving operational efficiency by leveraging skills in risk management, operational oversight and team leadership. Committed to fostering culture of continuous improvement and delivering high-quality results.

Experienced financial management professional skilled in developing enhanced financial strategy. Budgets proactively to reduce expenditure for improved business profits. Offers diligent, decisive leadership focused on long-term solvency.

Proactive financial professional with planning and problem-solving talents. History thoroughly analysing and modelling financial data to produce relevant insights and steer financial decision-making.

Overview

12
12
years of professional experience

Work History

AVP- Retail Banking

Arab Bank For Investment & Foreign Trade
Dubai, UAE
04.2022 - Current
  • Drafted comprehensive reports for senior management review and decision making.
  • Executed robust financial plans facilitating sustainable growth.
  • Coordinated with multiple departments for smooth project execution.
  • Managed risk assessments, ensuring compliance with regulatory standards.
  • Secured new clients and supported B2B business development.
  • Finalised VAT returns with rigorous transaction checks.
  • Applied advanced Excel skills to efficiently analyse large data sets.
  • Analysed financial performance to implement key improvement strategies.
  • Harnessed data visualisation to drive insights through management reporting.

Operations manager

Arab Bank For Investment & Foreign Trade
Dubai, UAE
02.2020 - 04.2022
  • Analysed performance metrics, identified areas for improvement in operations management.
  • Applied lean principles to operations management, reduced waste significantly.
  • Managed vendor relationships to ensure timely delivery of services.
  • Coordinated cross-functional teams, achieved project milestones on schedule.
  • Created a collaborative work environment for positive team dynamics.
  • Directed safety protocols implementation, created safer workplace conditions.
  • Streamlined supply chain processes to reduce procurement cycle time.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Designed and implemented training to further develop staff based on business goals.
  • Created classification systems to manage archives.
  • Created digital file classification system for company-wide use.

Customer service officer

Arab Bank For Investment & Foreign Trade
Dubai, UAE
08.2013 - 03.2020
  • Utilised strong communication skills for handling customer complaints effectively.
  • Conducted regular follow-up calls for improved customer retention rates.
  • Followed company guidelines to ensure consistent quality of service.
  • Maintained up-to-date knowledge about products and services, assisting in informed decision making.
  • Delivered high-quality service with attention to detail and professionalism.
  • Facilitated smooth transactions by accurately processing sales and payments.
  • Addressed customer queries, resulting in enhanced customer confidence.
  • Improved customer satisfaction by providing prompt and efficient service.
  • Learnt new software systems rapidly, enhancing overall work efficiency.
  • Liaised between customers and management for effective resolution of issues.
  • Resolved conflicts quickly whilst preserving positive business relationships.
  • Assisted colleagues during peak hours, ensuring overall productivity of the team.
  • Met daily targets by efficiently managing workload within set timelines.
  • Adapted quickly to product changes or updates, resulting in minimal disruption to service.
  • Managed difficult customer situations for maintaining company reputation.
  • Streamlined information flow through organised record keeping.
  • Promoted a welcoming atmosphere, leading to increased return customers.
  • Handled multi-line phone system to facilitate timely response to inquiries.
  • Prioritised tasks as per urgency, ensuring completion of all tasks within shift.
  • Responded to customer queries and provided excellent customer service.
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Recorded and processed customer data accurately.
  • Registered customer information to maintain accurate records.
  • Maintained working knowledge of available products and services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded to and summarised customer complaints and feedback.
  • Liaised between customers and internal departments to address and resolve customer service concerns.
  • Provided professional and helpful support to new and existing clients.
  • Applied best practices to comply with customer service procedures.
  • Participated in meetings to discuss goals and sales target.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Engaged in team-building activities to build rapport with staff.
  • Gathered customer feedback to identify successes and highlight improvement opportunities.
  • Exceeded targets by delivering comprehensive and consistent service.
  • Managed banking and accounts with expert finance knowledge.
  • Audited calls and service levels to maintain high standards.
  • Handled live chat queries within strict timeframe targets.
  • Offered current, accurate advice on optional solutions for concerns.
  • Followed scripts when answering common customer questions.

Education

Bachelor of Business Administration - Marketing Management

Al Ghurair Unversity
Dubai
04.2014

Skills

  • Team building prowess
  • Business intelligence tools
  • Staff coaching and mentoring
  • Time management efficiency
  • Audit processes
  • Executive decision-making
  • Financial Forecasting
  • Compliance regulations
  • Financial analysis
  • Data analytics
  • Technical reporting
  • Customer relationship management
  • Board member engagement
  • New account development
  • Team Leadership
  • Microsoft Office Suite

Languages

English
Advanced
C1
Arabic
Advanced
C1

Timeline

AVP- Retail Banking

Arab Bank For Investment & Foreign Trade
04.2022 - Current

Operations manager

Arab Bank For Investment & Foreign Trade
02.2020 - 04.2022

Customer service officer

Arab Bank For Investment & Foreign Trade
08.2013 - 03.2020

Bachelor of Business Administration - Marketing Management

Al Ghurair Unversity

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