Summary
Overview
Work History
Education
Timeline
AccountManager
Tayeb Noori

Tayeb Noori

Salesman ,Call Center ,Supervisor, Sales Manager , Cashier ,Reception
Ajman

Summary

Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience
14
14
years of post-secondary education
7
7
Languages

Work History

Call Center Representative

Thumbay hospital
Ajman
08.2021 - 11.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Approved and terminated customer contracts upon request.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Educated customers on company systems, form completion and access to services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisted customers by answering questions and responding to inquiries.
  • Responded to customer calls and emails to answer questions about products and services.
  • Processed debit and credit card and electronic check payments.

Clerk

Thumbay Hospital
Ajman
09.2021 - 05.2022
  • Produced high-quality communications for internal and external use.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers by phone, email or in-person to provide information.
  • Managed tax drawers, resolved variances and filed company receipts.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Created reports and developed improvements and enhancements to automate records and file systems.

Recruitment Consultant Cum PRO

SELF EMPLOYEE
DUBAI
10.2018 - 01.2021
  • Handled [Number] calls per day to address customer inquiries and concerns.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Participated in team-building activities to enhance working relationships.
  • Used coordination and planning skills to achieve results according to schedule.
  • Conducted research, gathered information from multiple sources and presented results.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.

Supervisor

Snergywell
Dubai
06.2016 - 01.2018
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Organized contests and established goals to optimize productivity and improve employee morale.
  • Maintained compliance with company policies, objectives and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Set overall vision and provided team leadership.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Achieved results by working with staff to meet established targets.

Foreman

HCC
AL AIN
01.2015 - 02.2016
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.
  • Reworked positions and workflow based on individual abilities and production targets.
  • Checked equipment to determine if maintenance was required.
  • Planned project resources by assigning funds, materials and staff throughout lifecycle of projects.
  • Attended on-site meetings with subcontractors and clients per month.
  • Evaluated incoming materials for quality and amounts ordered.
  • Reviewed project details to specify correct materials and equipment for job sites.
  • Interacted with employees to demonstrate high standards and mitigate issues effectively.

Salesman

PRIVATE COMPANY
DUBAI
01.2012 - 01.2014
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Cashier

Afghan restaurant
Sharjah
11.2009 - 11.2011
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new team members on sales software system operation.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collected and authorized payments of guests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reviewed new promotions and monitored price changes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Welcomed customers and helped determine their needs.

Education

14th Class - TECHNICAL ENGINEER

KABUL TECHNICAL INSTITUTE
Afghanistan Kabul
01.1992 - 01.2006

Timeline

Clerk

Thumbay Hospital
09.2021 - 05.2022

Call Center Representative

Thumbay hospital
08.2021 - 11.2022

Recruitment Consultant Cum PRO

SELF EMPLOYEE
10.2018 - 01.2021

Supervisor

Snergywell
06.2016 - 01.2018

Foreman

HCC
01.2015 - 02.2016

Salesman

PRIVATE COMPANY
01.2012 - 01.2014

Cashier

Afghan restaurant
11.2009 - 11.2011

14th Class - TECHNICAL ENGINEER

KABUL TECHNICAL INSTITUTE
01.1992 - 01.2006

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Tayeb NooriSalesman ,Call Center ,Supervisor, Sales Manager , Cashier ,Reception