Tayseer Abbas
Dubai
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Capable technical support experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Dependable technical support with 8 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
12
12
years of professional experience
Work History
Information Technology Technical Support
rabat university hospital
Khartoum
01.2016 - 01.2023
- Supported new infrastructure planning and deployment to meet organizational expectations.
- Resolved client-reported incidents in a timely manner.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Assisted with network configuration and troubleshooting of LAN and WAN issues.
- Installed software applications, operating systems, and patches on user computers.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Developed training materials for users on how to use various IT systems.
Data Entry
General Administration of civil registry
Khartoum
07.2011 - 11.2017
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Achieved cost-savings by developing functional solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Training - CCTV
SUDATEL TELECOMMUNICATIONS ACADEMY
Sudan/Khartoum01-2021
computer networks design
Sudatel Telecommunication Academy
Sudan/Khartoum12-2020
Bachelor of Computer Science - Computer Science And It in Information
Open University of Sudan
Sudan/Khartoum12-2015
Diploma - Computer Networks System Technology
University of Science &technology
Sudan/Khartoum01-2009
Skills
- User Support
- Data Recovery
- Application Support
- Customer Service
Languages
Arabic
First Language
English
Intermediate (B1)
B1
Timeline
Information Technology Technical Support
rabat university hospital
01.2016 - 01.2023
Data Entry
General Administration of civil registry
07.2011 - 11.2017
Training - CCTV
SUDATEL TELECOMMUNICATIONS ACADEMY
computer networks design
Sudatel Telecommunication Academy
Bachelor of Computer Science - Computer Science And It in Information
Open University of Sudan
Diploma - Computer Networks System Technology
University of Science &technology
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