Tazmayra M. Esmalde
Sharjah,UAE
Summary
To share my knowledge and experiences in my previous work, and also to gain experiences with your company. To render my services, talents and skills to give a tailor fits solution to your company. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
2
2
Languages
1
1
Certification
11
11
years of post-secondary education
7
7
years of professional experience
Work history
Thank Goodness It's Friday
Americana Group
Sharjah, United Arab Emirates
2026.01 - Current
- Showcased extensive knowledge of menu items, guiding customers to informed choices.
- Improved customer satisfaction by providing efficient and friendly service.
- Organised table settings to create inviting atmosphere for enhanced guest dining experience.
- Demonstrated excellent multitasking abilities to ensure timely delivery of orders and maintain service flow.
INFORMATION AND ADMITTING CLERK
Chinese General Hospital And Medical Center
Manila, City, Philippines
2023.03 - 2026.01
- Handled telephone calls professionally, resulting in positive customer feedback.
- Assisted colleagues with administrative tasks when needed, fostering collaborative work environment.
- Completed tasks promptly and efficiently under little supervision, displaying excellent time management skills.
- Prepared documentation, ensuring all files were up-to-date and readily available.
JOLLIBEE
Jollibee Tiguma
Tiguma Pagadian City, Philippines
2019.04 - 2023.01
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
Education
Bachelor of Science - Hospitality Management
JH Cerilles State College Pagadian Balangasan
Pagadian City 2018.06 - 2023.06
Senior High - Culinary Arts
STI
Balangasan Pagadian City 2016.06 - 2018.06
High School Diploma -
Zamboanga Sur National High School
Sta.Maria District Pagadian City 2012.06 - 2016.06
Skills
- Leadership and management skills
- Innovative idea implementation
- Customer satisfaction enhancement
- Timely issue resolution
- Professional communication
- Strong work ethic
- Punctuality and time management
- Personable client interaction
- Adaptability under pressure
- Computer proficiency and MS Word
Languages
English
Fluent
Filipino
Native
Affiliations
- Reading Encyclopedia
- Working Out
Certification
SEMINARS/TRAININGS ATTENDED
- Work-related musculoskeletal disorders 101: work shouldn't hurt
- Emergency preparedness
- Basic union orientation seminar (BUOS)
- Communication assertiveness
- Filipino brand of service excellence basic training tourism enterprise level (FBSE)
- Basic computer literacy
- Food Safety Given by Jollibee Issued date March 2023
- Certificate of Employment (COE) from Jollibee from June 19, 2019 until March 10, 2023
Timeline
Thank Goodness It's Friday
Americana Group
2026.01 - Current
INFORMATION AND ADMITTING CLERK
Chinese General Hospital And Medical Center
2023.03 - 2026.01
JOLLIBEE
Jollibee Tiguma
2019.04 - 2023.01
Bachelor of Science - Hospitality Management
JH Cerilles State College Pagadian Balangasan
2018.06 - 2023.06
Senior High - Culinary Arts
STI
2016.06 - 2018.06
High School Diploma -
Zamboanga Sur National High School
2012.06 - 2016.06