Tecla Kibet
Dubai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Housekeeping/nanny
Russian- Italian Family
12.2021 - Current
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles, and read books to young children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Engaged with children on age-appropriate level.
- Assisted children with homework assignments and special projects across different subjects.
- Administered basic first-aid and medication in emergency situations.
Waitress
WHITE GATE PUB AND RESTAURANT-NAIVASHA
06.2020 - 10.2020
Customer Service Representative
Safaricom-kenya
04.2019 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Certificate In Executive Secretary - Executive Assistant And Executive Secretary
06.2023
Certificate In Advanced Ms Office And Advanced Exc - Microsoft Office And Advanced Excel
06.2023
Computer Certificate - Computer Studies
10.2022
Kenyan Certificate Of Secondary Education - Secondary Education
11.2018
Kenya Primary Certificate - Primary Education
11.2014
Skills
- Process Monitoring
- Supply Restocking
- White Glove Service
- Special Dietary Requirements
- Hospitality Service Expertise
- Guest Satisfaction
- Service Prioritization
- Team Collaboration
- Workflow Coordination
- Regulatory Compliance
- Taking Reservations
- Safety and Sanitation
- Item Promotion
- Courteous Phone Demeanor
Additional Information
Hobbies:
Socializing
Swimming
Riding bikes and scooters.
Athletics
Languages
English
Visa status
Residence visa.
Timeline
Housekeeping/nanny - Russian- Italian Family
12.2021 - Current
Waitress - WHITE GATE PUB AND RESTAURANT-NAIVASHA
06.2020 - 10.2020
Customer Service Representative - Safaricom-kenya
04.2019 - 07.2020
Spoton Training Institute -Dubai - Certificate In Executive Secretary , Executive Assistant And Executive Secretary
Infotec Training Institute -Dubai - Certificate In Advanced Ms Office And Advanced Exc, Microsoft Office And Advanced Excel
Eldo-star College - Computer Certificate , Computer Studies
Plateau Girls High School - Kenyan Certificate Of Secondary Education , Secondary Education
Kimoning Primary School - Kenya Primary Certificate , Primary Education
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