LINDSAY MURENZVI
DUBAI,UNITED ARAB EMIRATES
Summary
Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations. Upbeat Restaurant Hostess well-versed with reservations and scheduling. Alert and observant to customer needs. Track record of addressing questions and resolving complaints in professional manner.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Head hostess
Banyan Tree Dubai
Dubai
2024.10 - Current
- Provided exceptional customer service for satisfaction and repeat business.
- Offered personalized recommendations when needed boosting upselling efforts.
- Welcomed guests warmly upon arrival, creating a friendly atmosphere from the start.
- Actively listened to customers' feedback implemented necessary improvements.
- Trained new hosts on policies, service procedures, resulting in quicker integration into the team.
- Managed reservation system to avoid overbooking and ensure timely seating.
- Assisted servers during busy times to maintain quality of service.
- Directed flow of guests ensuring all were seated in a timely manner without overcrowding.
- Addressed any issues swiftly, ensuring overall customer satisfaction remained high.
Senior Hostess
Barasti
Dubai, UAE
2022.05 - 2024.09
- Welcoming guests with warmth and professionalism to establish positive first impressions.
- Greeting guests and escorting to tables, minimizing wait times.
- Presenting menus and shared information about available special items.
- Maintaining excellent guest satisfaction by providing attentive, proactive and helpful service.
- Resolving customer issues calmly and professionally to maintain satisfaction.
- Producing and finalizing bills and providing receipts to customers.
- Obtained customer feedback to improve service experience.
- Creating data of all dine inn guests and room guests
- Replying emails, answering queries, seating guests and providing them with our menu
- Good knowledge of our restaurant and hotel products
- Co-ordinate with wait staff about available seating options
- Thank and bid farewell to customers.
Hostess
Ain Dubai
Dubai
2021.10 - 2022.04
- Greeting and directing visitors, creating positive and welcoming first impression.
- Answering phone calls and scheduled reservations for guests.
- Coordinating reservations and seating arrangements for optimal customer flow.
- Managing reservations and walk-in guests, optimizing restaurant capacity.
- Providing guests with menus and recommended specials.
- Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
- Maintained awareness of restaurant promotions to encourage guest participation.
- Operated tills to process daily cash and card payments, maintaining till in balance at all times.
Customer Service
So-Free Organic Bakery
Dubai
2020.01 - 2021.12
- Placing order Online-Quick up and AHOY
- Communicating orders to kitchen staff
- Liaising with delivery companies for order collecting and timely delivery
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Obtained feedback from customers to improve service experience.
- Listened actively to offer accurate information and best solution to their needs.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Cashier
KFC South Africa
Jouberg, South Africa
2017.03 - 2019.04
- Ensuring meals prices are correct both on menu and POS
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Wrapping and bagging purchases for take away
- Stocking shelves and maintaining proper inventory
- Processing coupons and discounts as directed by management
- Handling customer complaints and communicating them to supervisor on duty.
- Checking notes carefully to spot counterfeit currency.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
Education
Diploma - Tourism and Hospitality
Harare Polytechnic College
Harare 2014.01 - 2016.01
High School Diploma - Commercials
Career Management
HarareSkills
- Strong Communication and interpersonal Skills
- Time management and team work
- Flexible and adaptable to new work developments
- Proactive individual with ability to deliver work to strict deadlines
- Proven ability to work under high pressure environments
- Excellent communication and interpersonal skills
- Strong Knowledge training and experience in food hygiene and food safety protocols
- Deep understanding of operating food service equipment cutlery and kitchenware
- High degree of personal hygiene
LANGUAGES
English
Advanced
Shona
Native
Russian
Elementary
Accomplishments
- Generated revenue by actively promoting and selling pool and beach day passes, cabanas, and premium guest experiences.
- Trained and mentored new hostesses on guest service standards, sales techniques, and reservation systems.
- Increased customer satisfaction by delivering a welcoming, professional first impression and resolving guest concerns promptly.
PERSONAL DETAILS
- Nationality: Zimbabwean
- Marital Status: Single
- Visa Status: Work Visa
- Gender: Female
Timeline
Head hostess
Banyan Tree Dubai
2024.10 - Current
Senior Hostess
Barasti
2022.05 - 2024.09
Hostess
Ain Dubai
2021.10 - 2022.04
Customer Service
So-Free Organic Bakery
2020.01 - 2021.12
Cashier
KFC South Africa
2017.03 - 2019.04
Diploma - Tourism and Hospitality
Harare Polytechnic College
2014.01 - 2016.01
High School Diploma - Commercials
Career Management