TEE JEY PABALATE
VIP Club InterContinental Attendant
Dubai,United Arab Of Emirates
Summary
Outgoing, reliable, young professional seeking an entry-level position in the airline industry where my hospitality and customer service skills will be put to good use.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
VIP CLUB INTERCONTINENTAL ATTENDANT
Intercontinental Hotel – Dubai Marina
Dubai, United Arab of Emirates
07.2019 - Current
- Ensures that Priority VVIP's Club Members & other VIPs, consistently receive all the benefits, special recognition and services ideally.
- Understands the menu and explain to the guest/s when needed.
- Ensures highest standards of hospitality and greetings are demonstrated at all times to the guests.
- Communicates with the F&B superior in any difficulties, guest comments, & other relevant information in order to resolve any difficulty in the best way possible.
- Knowledge with Opera and Micros system.
- Maintain high grooming standards and presentable all the time before and after leaving work.
- Understands food safety standards and follows correct food handling at all times and etc.
HOSTESS
Marina Social Restuarant
Dubai, United Arab of Emirates
March - 06.2021
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area.
- Use visual cues to seat Guests in either the bar or dining area depending on their preference.
- Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff.
- Answer incoming calls and Emails to provide appropriate service and tend to special Guest needs and requests.
- Observant to Guests' needs throughout dining experience to ensure they receive high quality service
- Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Help dining room staff by setting and clearing tables; replenishing water and serving beverages.
- Contribute to team effort by accomplishing related results as needed.
HOSTESS
Accents Restaurant
Dubai, United Arab of Emirates
04.2020 - 08.2020
- Main Responsibility:
- Possessed strong interpersonal skills resulting in outstanding communication, team- work, flexibility, and cohesiveness with fellow co-workers.
- Answered customer questions about hours, seating and menu information.
- Taking reservation and special request of guests.
- Verified the age of customers when selling alcohol or tobacco products to ensure that they were not underage. Successfully passed all law enforcement shops during my tenure.
- Documented reservations and communicated changes to guests.
- Quickly mastered all aspects of the food, wine and bar menus to guide each guest through their own unique dining experience based on individual taste preferences
- Established a large guest request list through impeccable service, integrity, honesty and a genuine willingness to get to know the guest.
- Responsible for all course and clubhouse food and beverage aspects and etc.
- Knowledge about MICROS and OPERA.
- Gained regular customers by serving beer, wine, and other beverages in a prompt and friendly way.
- Worked flexible hours; night, weekend, and holiday shifts.
BARTENDER / F&B Services - Intern
Astoria Plaza Hotel
Pasig City, Philippines, Philippines
01.2019 - 03.2019
- Set up bar for station, obtained cash bank and stocked service bar.
- Welcomes visitors by greeting them, always guiding them from not familiarize area and maintaining security by following procedures.
- Prepared or serve hot or cold beverage, such as coffees or espresso drinks or teas.
- Maintained and manage seating arrangement for Bar customers.
- Assisting Bar staff in maintaining and stacking of supplies like alcohol drinks and managing food items and snacks for customers.
- Interacting with customers, taking orders and serving snacks and drinks.
- Explained how various menu items are prepared
- Made sure the environment was a clean and friendly place so that customers would want to come back.
- Maintained clean and presentable tables with tableware, glassware, silverware, and linens.
- Maintained supplies and inventory.
FRONT DESK RECEPTIONIST Intern
Astoria Plaza Hotel
Pasig City, Philippines, Philippines
02.2018 - 03.2019
- Always dress up properly and maintain high grooming standard in the Front Desk, smile naturally on stage and back stage, always be proactive and motivate each other.
- Responsible for reception and administration duties, including greeting guests and offering them a beverage, also answering phones from guests.
- Maintains security by following procedures; monitoring logbook and issuing visitor badges.
- Knowledge about OPERA
- Answered incoming telephone calls, took down messages and provided information.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.
Catering Coordinator
Jin’s Catering Services
Tandag, Philippines
12.2017 - 01.2018
- Provided excellent customer service: worked closely with restaurant staff to ensure that orders were served in an efficient 2.
- Gained immeasurable experience in multitasking, oral and verbal
- Acquired skills such as multi-tasking, verbal and written communication, attention to detail, recommendations, maintaining proper accountability for orders and funds while keeping up a professional appearance.
Education
Bachelor of Science - Hotel and Restaurant Management
Surigao Del Sur State University
01.2015 - 01.2019
Air Hostess, Cabin Crew - Cabin Crew Training
Blue Ocean Academy
Dubai, UAE 03.2020 - 07.2021
Skills
Cultural Adoption
Accomplishments
- Certificate of Completion - World of Wine
- Certificate of Completion - Cabin Crew Training
- Alison Certificate - Hotel Reception and Front Desk Revised
- Alison Certificate - Public Speaking and Restaurant Service Revised
- IHG Merlin Certificates
- Certificate Awarded - Front Office, Food and Beverage, and Housekeeping Department
Timeline
HOSTESS
Accents Restaurant
04.2020 - 08.2020
Air Hostess, Cabin Crew - Cabin Crew Training
Blue Ocean Academy
03.2020 - 07.2021
VIP CLUB INTERCONTINENTAL ATTENDANT
Intercontinental Hotel – Dubai Marina
07.2019 - Current
BARTENDER / F&B Services - Intern
Astoria Plaza Hotel
01.2019 - 03.2019
FRONT DESK RECEPTIONIST Intern
Astoria Plaza Hotel
02.2018 - 03.2019
Catering Coordinator
Jin’s Catering Services
12.2017 - 01.2018
Bachelor of Science - Hotel and Restaurant Management
Surigao Del Sur State University
01.2015 - 01.2019
HOSTESS
Marina Social Restuarant
March - 06.2021
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