Teena Rose Thomas
Real Estate Operations And Human Resources Management
Dubai,Business Bay
Summary
Experienced Department Head with strong operational background. Promote growth and team performance with skilled leadership of day-to-day operations and special projects. Forward-thinking and highly responsive to emerging trends affecting department operations and goals.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Department Head - Leads & Property Management
Drehomes Real Estate Broker
Dubai, Business Bay
03.2022 - Current
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Led regular meetings with team leaders and front-line staff to convey important operational information and new targets.
- Achieved consistent growth targets through proper forecasting and scalability-focused business planning.
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
Manager - Operations & HR
Drehomes Real Estate
Dubai, Business Bay
10.2020 - 02.2022
- In charge of the daily operations of the organization.
- Sourcing, Screening, Selecting, Recruiting, Onboarding of candidates for the back end.
- Handled New Employee inductions, onboarding process till the VISA issuance & Insurance.
- Overlooking different work departments like: Leads, Portals, Property Management, Administration etc
- Oversaw and enhanced work of team members to promote optimal efficiency and obtain necessary results.
- Analyzed and evaluated monthly reports of each work departments.
- Audited files and reported issues requiring follow-up to program manager.
- Implemented a whole new process of "Leads Management".
- Managing & coordinating for all sales events.
- Coordinating with all developers for any operational matters, event approvals, marketing, video shoots, sales person trainings etc.
Senior Property Administrator
Drehomes Real Estate Broker
Dubai, Business Bay
01.2019 - 09.2021
- Preparation of Tenancy Contracts for New Leases & Renewals.
- Coordinating with Landlords, Tenants & concerned agents for the completion of
- Prepared variety of different written communications, reports and documents.
- Worked with customers to understand needs and provide excellent service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Monitored company inventory to keep stock levels and databases updated.
Property Administrator
Drehomes Real Estate
Dubai, Business Bay
03.2018 - 12.2018
- Prepared Tenancy contracts for new leases & renewals.
- Served 90 Days notice to tenants & landlords with regards to renewal/non renewal of lease.
- Coordinated for lease renewal negotiations, educate owners and tenants on the market rates, paper works, EJARI registrations & file completion.
- Coordinated for the complete final handover of properties & marketing for new potential clients.
- Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
- Minimized vacancy periods by collaborating with property owners & broker to strategize improvements in marketing initiatives, and tenant outreach programs.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
Assistant Store Manager - Louis Philippe
Aditya Birla Fashion and Lifestyle
Kochin & Trissur, Kerala, India
07.2017 - 12.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Rotated merchandise and displays to feature new products and promotions.
Education
MBA - FINANCE & HR
SCHOOL oF MANAGEMENT STUDIES, Cochin University of Science And Technology
Kalamassery, Kochin 06.2015 - 05.2017
Bachelor of Commerce -
NSS College Nenmara, University of Calicut
Nenmara, Palakkad, Kerala, India 06.2012 - 04.2015
XIIth - Commerce
MNKM HSS
Palakkad, Kerala, India 06.2010 - 05.2012
Skills
Interdepartmental team collaboration
Timeline
Department Head - Leads & Property Management
Drehomes Real Estate Broker
03.2022 - Current
Manager - Operations & HR
Drehomes Real Estate
10.2020 - 02.2022
Senior Property Administrator
Drehomes Real Estate Broker
01.2019 - 09.2021
Property Administrator
Drehomes Real Estate
03.2018 - 12.2018
Assistant Store Manager - Louis Philippe
Aditya Birla Fashion and Lifestyle
07.2017 - 12.2017
MBA - FINANCE & HR
SCHOOL oF MANAGEMENT STUDIES, Cochin University of Science And Technology
06.2015 - 05.2017
Bachelor of Commerce -
NSS College Nenmara, University of Calicut
06.2012 - 04.2015
XIIth - Commerce
MNKM HSS
06.2010 - 05.2012
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