TEENSHA JAGESSUR
Dubai
Summary
Currently pursuing a Graduate Certificate and MBA at Murdoch University, Dubai, to further strengthen leadership and business management expertise. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
Work History
SECURITY OFFICER
BRINKS LIMITED
Plaine Magnien
03.2023 - 07.2025
- Responded to emergencies, resolved conflicts, and ensured staff and visitor safety.
- Supported management by supervising check posts and staff rosters when required.
- Prepared detailed reports documenting security activities and incidents encountered.
- Provided security team leadership and contributed to on-call duties.
CUSTOMER SERVICE AGENT
Blue Connect Limited
Quatres Bornes
08.2022 - 01.2023
- Handled high volumes of customer inquiries with professionalism, empathy, and efficiency.
- Strengthened client relationships through proactive follow-up and personalized support.
- Resolved complaints through effective communication and problem-solving skills.
- Collaborated with team members to deliver innovative solutions and improve customer experience.
SECURITY OFFICER
BRINKS LIMITED
Plaine Magnien
02.2020 - 07.2022
ASSISTANT STORE MANAGER
sunshine Tourist Store Pty Ltd
Port Louis
08.2007 - 04.2019
- Managed daily store operations, cash handling, and staff supervision.
- Boosted sales through promotions, merchandising, and customer engagement.
- Strengthened customer loyalty by resolving issues and delivering excellent service.
- Supported the Store Manager in sales analysis, marketing initiatives, and team training.
Education
MBA -
Murdoch University
Dubai, United Arab Emirates12.2026
Certificate - Handheld Metal Detector course
Aviation Training Centre
Mauritius09.2021
Diploma - Foundation in Travel And Tourism
International Air Transport Association - IATA
Rose Hill, Mauritius12.2013
Certificate with distinction - Information Technology
Dolphins Informatics Limited
Curepipe, Mauritius07.2007
Cambridge School Certificate -
Grand Bois college
Mauritius11.2005
Skills
- Superior customer service
- Customer service
- Customer focus
- Security management
- Call center experience
- Complaint handling
- Multilingual communication
- Sales management
- Team collaboration
- Punctuality and reliability
References
On request
Hobbies and Interests
- Swimming
- Listening to music
Languages
- French
- English
- Hindi
- Creole
Personal Information
- Nationality: Mauritian
- Place of Birth: Mauritius
Timeline
SECURITY OFFICER
BRINKS LIMITED
03.2023 - 07.2025
CUSTOMER SERVICE AGENT
Blue Connect Limited
08.2022 - 01.2023
SECURITY OFFICER
BRINKS LIMITED
02.2020 - 07.2022
ASSISTANT STORE MANAGER
sunshine Tourist Store Pty Ltd
08.2007 - 04.2019
MBA -
Murdoch University
Certificate - Handheld Metal Detector course
Aviation Training Centre
Diploma - Foundation in Travel And Tourism
International Air Transport Association - IATA
Certificate with distinction - Information Technology
Dolphins Informatics Limited
Cambridge School Certificate -
Grand Bois college
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