Tefany Labajo
Sharjah,UAE
Summary
Dynamic secretary with focus on customer relationship management, sales coordination, versed in generating and presenting competitive sales quotes.
Adept at managing time efficiently and handling multiple tasks simultaneously.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Secretary cum sales coordinator
Faisal Jassim Industries LLC
Dubai Investment Park 1, United Arab Emirates
05.2022 - Current
- Handled inbound queries by phone, email and in person.
- Choosing the appropriate spare parts for Xylem pump and calculating the costs.
- Preparing sales quotation to the customer.
- Processed purchases and sales orders promptly and sending them to the stock person and procurement for arrangement.
- If it is urgent, requesting supplier directly about the material prices and sell them to customers. As soon as the order is confirmed, I forward it to procurement for purchasing.
- Scanned and uploaded documents into digital filing system.
- Handling petty cash and managing expenses of service team.
- Submitting the summary report of expense invoices to the accounts department for petty cash reimbursement.
- Inputting the overtime for labor into the system.
Receptionist
STARLIGHT MUSIC & LEARNING CENTRE
Sharjah, United Arab Emirates
12.2017 - 03.2021
- Greet persons entering establishment, determine nature and purpose of visit, and direct them to specific destinations.
- Answer telephone inquiries and provide basic & accurate information.
- Perform basic bookkeeping, filing, photocopying and clerical duties.
- Set up and maintain paper and electronic filing systems for records, correspondence, and other material
- Arrange Student’s schedule & checking their attendance.
- Providing students data information in records.
- Collect and disburse funds from cash accounts, and keep records of collections and disbursements.
- Receive payment and record receipts for services.
- Follow up each student’s payment or their parents through email or telephone.
- Manage order supplies, stationeries and equipment when required.
Receptionist cum Secretary
MIDDLE EAST FASTENERS FZC
Sharjah Saif Zone, Unite Arab Emirates
05.2016 - 10.2017
- Answer, screen and forward incoming phone calls.
- Direct visitors to the appropriate person and office.
- Provide services to customers, such as order placement or account information.
- Prepares sales quotations made for clients.
- Process the purchase order received from the customer, prepare documents and invoices.
- Prepare statement of account for the unpaid invoices, monitor and follow up the payment.
- Acquire the materials to the Suppliers.
- Follows up on orders ensuring that materials are shipped and delivered on promised dates.
- Prepare payment and receipt vouchers.
- Prepare and process import and export documentation and clearances according to customs regulations, laws, or procedures in free zone.
- Pay or arrange for payment of duties on shipments.
- Request or compile necessary import documentation, such as customs invoices, certificates of origin and other documents.
- Order office supplies and keep monitor of stock.
Front Desk Receptionist
AL AMWAJ HOTEL
Sharjah, United Arab Emirates
07.2013 - 10.2015
- Answer telephone calls and take messages or forward calls
- Answer questions about what the hotel offers and the surrounding area.
- Deal with bookings by phone or face-to-face.
- Enter customer data, process check-in & check-outs.
- Prepare bills and take payments. Prepare receipt vouchers.
- Copy, file and maintain paper or electronic documents and records.
- Fulfill reasonable request from guests to ensure their comfort, satisfaction & safety, deal with complaints or problems.
Technical Assistant
CHIMEI INNOLUX CORPORATION
Chunan, Taiwan
03.2010 - 12.2012
- Manually Loaded raw materials into machines for processing, safely lifting and transporting heavy loads.
- Coordinated with team members to meet production targets effectively.
- Monitor machines during every procedure to ensure optimum running.
- Ensuring enough raw materials are fed into the machines.
- Ensure that machines are producing quality products by managing periodic checks on output.
Customer service representative
SOUTHBIZ VENTURES
Cebu, Philippines
01.2008 - 01.2010
- Interacts with a company’s customers to provide them information to address inquiries.
- Deal with and help resolve any customer complaints.
- Operates office equipment such as copier, fax machines.
- File invoices, type reports.
- Managing databases maintains and update files
Cashier
VICSAL DEVELOPMENT CORPORATION
Cebu, Philippines
01.2006 - 09.2007
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Balanced till at end of day, maintaining accurate records.
- Counted change correctly and issued customer receipts.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Scanned products at high tempo to quickly process customer transactions.
- Packaged customer items carefully, ensuing merchandise safety.
Counter checker
SM STORES
Cebu, Philippines
05.2005 - 10.2005
- Bagged, boxed and wrapped goods with care to maintain quality and presentation.
- Maintained high accuracy levels by consistently cross-checking data entries.
- Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
- Kept checkouts areas and general store clean and orderly.
Education
Some College (No Degree) - Associate in Computer Programming
Divine Mercy Computer College
Cebu Philippines 06.2003 - 03.2005
High School Diploma - High School
Divino Amore Academy
Cebu Philippines 06.1999 - 03.2003
Skills
- Attention to Detail
- Computer literacy
- Positive attitude
- Time-management
- MS Office
- Email handling
- Multitasking Capabilities
Languages
English
Fluent
References
References available upon request.
Timeline
Secretary cum sales coordinator
Faisal Jassim Industries LLC
05.2022 - Current
Receptionist
STARLIGHT MUSIC & LEARNING CENTRE
12.2017 - 03.2021
Receptionist cum Secretary
MIDDLE EAST FASTENERS FZC
05.2016 - 10.2017
Front Desk Receptionist
AL AMWAJ HOTEL
07.2013 - 10.2015
Technical Assistant
CHIMEI INNOLUX CORPORATION
03.2010 - 12.2012
Customer service representative
SOUTHBIZ VENTURES
01.2008 - 01.2010
Cashier
VICSAL DEVELOPMENT CORPORATION
01.2006 - 09.2007
Counter checker
SM STORES
05.2005 - 10.2005
Some College (No Degree) - Associate in Computer Programming
Divine Mercy Computer College
06.2003 - 03.2005
High School Diploma - High School
Divino Amore Academy
06.1999 - 03.2003
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