Tegan Bradley

As Head of Customer Service at one of Dubai’s largest maintenance companies, I lead a dedicated team of nine, ensuring efficient handling of service requests, scheduling, client communications, and technical dispatch. Since relocating from Dublin in 2017 to continue my studies, I have built a strong track record in customer service leadership, technical coordination, and vendor management.

I oversee daily operations, manage escalations and complex service issues, and support collections and sales targets. With a solid working knowledge of HVAC, plumbing, and electrical systems, I effectively bridge the gap between technical teams and clients across both residential and commercial sectors.

I manage multiple communication platforms, including WhatsApp via MessageBird, and recruit, hire, and train customer service agents from BPO providers such as Concentrix and Alorica, using training programs I have developed. Promoted internally from Bookings Manager, I am currently pursuing the MCIOB qualification to deepen my expertise in construction management, project delivery, and leadership, aligning my skills with international industry standards. Additionally, I have recently started learning Levantine Arabic to enhance communication in the region.