Tehsim Malik
Sales Representative
Ajman
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Sales Representative and Online Marketing
Golden Future Trading FZE
Ajman
11.2015 - Current
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with Existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and Maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated new leads through networking and attending industry events.
- Generated weekly and monthly reports on sales performance to provide recommendation's to meet sales goals.
- Consulted with businesses' to supply accurate product and service information.
- Increased sales by 25 percent through business development and lead generation.
Customer Service Representative
Nazakat Zaman trading LLC
ajman
07.2015 - 11.2015
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed over 50 customer calls per day.
- And 95 % problems solved
- Responded to customer requests for products, services, and company information
Data Operator
PDW office kotli Ak
kotli
06.2014 - 04.2015
- Adhered to confidentiality requirements and laws to disseminate information only to authorized individuals.
- Used basic computer skills to key customer names, addresses, statistical information, or other data.
- Operated variety of office machines to accurately handle information.
- Compiled, verified accuracy and sorted information to prepare source data for computer entry.
Education
Bachelor of Arts -
Degree College Kotli Ajk
Pakistan 05.2012 - 04.2014
High School Diploma -
F.G College Kotli Ajk
Pakistan 03.2010 - 03.2012
Skills
Marketing and sales
Online and traditional marketing
E-mail and direct mail marketing campaigns
Marketing and advertising strategies
Customer Relations
Records management
Sales expertise
Complaint resolution
Report preparation
Money handling abilities
Multi-line phone talent
POS systems expert
CRM
Timeline
Sales Representative and Online Marketing
Golden Future Trading FZE
11.2015 - Current
Customer Service Representative
Nazakat Zaman trading LLC
07.2015 - 11.2015
Data Operator
PDW office kotli Ak
06.2014 - 04.2015
Bachelor of Arts -
Degree College Kotli Ajk
05.2012 - 04.2014
High School Diploma -
F.G College Kotli Ajk
03.2010 - 03.2012