TEJA JONNA

Experienced IT Support Specialist skilled in troubleshooting operating systems, networking, and providing helpdesk support. Successfully assisted Middlesex University Dubai students with system troubleshooting, software installation, and network configurations. Demonstrated expertise in efficiently resolving technical issues and optimizing IT infrastructure for a seamless user experience. Strong foundation in IT security and system maintenance. Committed to enhancing user support and improving technical efficiency.

• System Troubleshooting and Maintenance, Diagnosed and resolved operating system, software, and network issues, Assisted in resolving IT support tickets during university training
• Helpdesk and Ticketing System Support, Hands-on experience with ticketing systems in university projects, Provided IT support for system installations and troubleshooting
• Network Setup and Configuration, Configured and tested routers, switches, and firewalls in lab environments, Performed network troubleshooting and optimized performance