TEJAL CHAVAN

Expertise: Business Analysis | Stakeholder Management | Requirement Gathering | Functional Analysis | Process Improvement | Process Automation | Product & Solution Analysis | Agile / Scrum | Project & Delivery Management | Business Requirements | Impact Analysis | Data Analysis | Management Reporting | MIS & Dashboarding | Power BI | Excel | Power Query | DAX | SQL | Data Quality & Governance | Regulatory Reporting | Risk & Compliance

• Manage Central Bank and regulatory reporting for the Financial Remediation function, ensuring accurate, complete and timely submissions.

• Serve as a functional SME across Debt Counselling, Deferment, Restructuring, Rescheduling, EPP, Settlement and related remediation processes.

• Translate business requirements into reporting, automation and dashboard solutions, working closely with Business, Operations, Technology and Data teams.

• Drive process automation and digitalisation initiatives to streamline manual activities, improve efficiency and strengthen process controls.

• Develop Power BI dashboards and MIS reports covering settlement trends, productivity, remediation volumes and key operational KPIs.

• Analyse large banking datasets to identify trends, exceptions, process gaps and opportunities for business improvement.

• Conduct impact analysis for process and system changes, assessing dependencies and downstream reporting and operational impacts.

• Define acceptance criteria and validation rules, and support UAT, implementation and business sign-off.

• Work in an Agile environment, contributing to sprint planning, prioritisation and delivery of business and technology initiatives.

• Analysed financial remediation processes across Debt Counselling, Deferment, Restructuring, Rescheduling, EPP and Settlement, supporting reporting, insights and process improvements.

Expertise: Data Visualization | Reporting & Dashboard Creation |Power BI |Excel | Power Query |DAX |Performance Tuning |Data Modeling and Data Analysis | Data Quality Tools | Teradata | SQL | Informatica |Control-M |ETL processes | Data Governance & Compliance| Impact Analysis.

• My role focused on managing client subscription data in the telecommunications domain, covering a wide range of services. I contributed to various aspects of data management, analysis, and data visualization, supporting the implementation of best practices for data handling, security, and quality control, ensuring data integrity and compliance across all systems to drive business operations and insights.

• Created interactive dashboards and custom reports using Power BI to provide stakeholders with actionable insights into telecom data performance and KPIs, which improved performance and supported strategic decision-making.

• Performed in-depth analysis of subscription and usage data to identify trends and optimize service offerings, while ensuring adherence to data governance policies for improved customer data quality and compliance.

• Leveraged Excel and Power Query to clean and transform large telecom datasets, enhancing analysis efficiency and data accuracy.

• Delivered ad hoc reports for telecom data insights, addressing business queries and enabling data-driven decision-making.

• Ensured data accuracy and reliability through rigorous validation processes, maintaining data integrity across all telecom systems.

• Resolved database and performance-related issues by collaborating with data engineers to optimize database performance and ensure the scalability of telecom data infrastructure.

• Conducted detailed impact analysis for enhanced or decommissioned database objects, mitigating risks to data operations and system performance.

• Closely collaborated with the cross-functional teams (CDL, FIRST LINE, SIT, and MFT) to meet project goals while delivering consistent and quality data as per governance procedures.

• Collaborated within an Agile/Scrum environment, actively participating in sprint planning, daily stand-ups, and retrospectives to enhance team performance and deliver high-quality results. Gained experience using JIRA for ticket management and Confluence for documentation and collaboration tasks.

Expertise: Teradata MDM( Master Data Management )| SQL | Advanced Query optimisation | Excel | Power Query | Data Governance & Compliance | Reference Data Management | Business Rules | Data Ownership & Access Control | Performance Tuning | Data Analysis

• My role concentrated on Master Data Management (MDM) in the telecommunications sector, where I was responsible for managing client billing system data through the implementation of reference data solutions, business rules, approval workflows, and user access management.

• Conducted a comprehensive impact analysis of the billing system to identify performance bottlenecks, resulting in enhanced system efficiency and optimised data processing.

• Implemented various MDM functionalities, including approvals, hierarchy management, business rules, reference data management, and matching and survivorship, ensuring data accuracy and consistency across systems.

• Analysed and optimised SQL queries for performance improvements, modifying procedures, views, and complex queries to meet project requirements.

• Developed and implemented data ownership coding structures, ensuring robust data access control and integrity while adhering to governance standards.