TEJESWAR NAYAK
Dubai
Summary
A tactful and excellent debt recovery experience of collecting the money from various types of customers and good in all type of financial and credit system Counselled and assisted current customers in determining their best payment option. Manages and motivates a team of collection officers, ensuring adherence to company policies and achievement of performance targets. Provides collection guidance to drive results. Coordinates with respective bank Relationship Managers (RMs) to resolve queries promptly and effectively. Handles escalated cases as needed, demonstrating strong communication, leadership, and negotiation skills.
Overview
9
9
years of professional experience
Work History
Team Lead
Ultreos Risk management
Dubai
03.2023 - Current
- A tactful and excellent debt recovery experience of collecting the money from various types of customers and good in all type of financial and credit system Counselled and assisted current customers in determining their best payment option.
- Manages and motivates a team of collection officers, ensuring adherence to company policies and achievement of performance targets.
- Provides collection guidance to drive results.
- Coordinates with respective bank Relationship Managers (RMs) to resolve queries promptly and effectively.
- Handles escalated cases as needed, demonstrating strong communication, leadership, and negotiation skills.
Senior Collection Officer
ATDC
Sharjah
11.2020 - 08.2022
- To counsel, guide and encourage high delinquent clients on any Retail products (CC, PL, & AUTO) to pay the overdue amount by making outbound / attending to inbound collection calls.
- The calls need to be assertive without any related unpleasantness and should adhere to the policies and procedures laid down by the bank.
- Collection of Debts, by establishing contact with the delinquent clients and convincing them to make the overdue payments & one go settlements as per the policy.
- Convert potential 'promises to pay' to payments by ensuring that the calls made are assertive, but without any unpleasantness.
- Preparing an action plan to handle specific cases in consensus with the Team Leader in order to resolve difficult cases by resolving customer queries and effectively handling customer' disputes.
Senior Collection Officer
Finterstle Loan & Overdue rescheduling service LLC
Dubai
01.2020 - 05.2020
- To counsel, guide and encourage high delinquent clients on any Retail products (CC, PL, & AUTO) to pay the overdue amount by making outbound / attending to inbound collection calls.
- The calls need to be assertive without any related unpleasantness and should adhere to the policies and procedures laid down by the bank.
- Collection of Debts, by establishing contact with the delinquent clients and convincing them to make the overdue payments & one go settlements as per the policy.
- Convert potential 'promises to pay' to payments by ensuring that the calls made are assertive, but without any unpleasantness.
Collection Officer
Azzite Claims & Recovery Services
Dubai
10.2016 - 12.2019
- WORKED ON WRITE OFF ACCOUNTS
Education
Diploma - Business Management, Marketing & Business Management
Indian School Management & Studies
Intermediate - undefined
S.B. Science College
High school - undefined
Queen Mission High School
Languages
English
Hindi
Oriya
Telugu
Bengali
Tamil
Personal Information
- Passport Number: Y6366023
- Title: Team Lead
- Date of Birth: 1980-06-03
- Nationality: Indian
- Driving License: Light Motor Vehicle (Waiting for Final Test Date)
- Work Permit: Employment
- Visa Status: Employment
- ID Type: Passport
- ID Number: Y6366023
Timeline
Team Lead
Ultreos Risk management
03.2023 - Current
Senior Collection Officer
ATDC
11.2020 - 08.2022
Senior Collection Officer
Finterstle Loan & Overdue rescheduling service LLC
01.2020 - 05.2020
Collection Officer
Azzite Claims & Recovery Services
10.2016 - 12.2019
Diploma - Business Management, Marketing & Business Management
Indian School Management & Studies
Intermediate - undefined
S.B. Science College
High school - undefined
Queen Mission High School