Tejeswar Rao
Dubai
Summary
A seasoned Leader of IT Strategy, Infrastructure and Digital transformation with 23+ years of focused experience developing company-wide networks, infrastructure, applications, data centers & InfoSec systems for global business success in the Real Estate, Equity, Finance, Banking, and Healthcare sectors.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Manager - Information Technology
Nshama
Dubai
03.2017 - Current
- Providing techno-managerial support, streamlining IT server systems, data, network infrastructure & cybersecurity to meet 97% SLA
- Strategizing IT innovation & digital transformation framework based on customer needs, market potential & risks
- Streamlining functionality of multiple applications under 10 Virtual Machines, supporting 200 internal users, 16 communities & 2 overseas branches
- Designing & installing the entire IT systems, infra, LAN/WAN network & security of the HQ, 17+ site offices & 2 overseas facilities
- Providing remote support to the overseas offices & data centers, ensuring uninterrupted business functioning
- Facilitating seamless HQ migration, installing & managing 20 CCTV networks, 10 biometry devices, 300 data points & multiple office equipment
- Recovering & rebuilding the IT network & systems, ensuring zero downtime with strategic business continuity planning
- Implementing the latest systems & security best practices to protect against Malware, Ransomware, Trojans, Viruses & Root Kits
- Educating internal clients on the latest industry trends, online security & safe browsing best practices to avoid potential threats
- Maintaining detailed threat management documents for future reference & continuous improvement
- Investigating & preventing internal or external data security breaches with strategic risk mitigation plans
- Leading cross-functional teams of 21+ to establish the IT infrastructure, networking, asset & cyber security solutions including SIEM, SOC, XDR, MDR, EDR, aligning functionality, resilience, automation & audit requirements
- Providing continuous sales team support, user training & advice for optimum system performance
- Identifying, onboarding & coordinating with third-party vendors for seamless IT procurement & project execution
- Directing end-to-end project functioning, defining scope, solution designs, project mandates, costs & timelines in collaboration with cross-functional stakeholders from multiple BUs & domains
- Achieving project milestones, steering strategic work allocation, resource utilization & optimum productivity of SMEs & engineers
- Streamlining project delivery via consistent technical decisions & team alignment with organizational policies & industry standards
- Leading corporate IT teams, driving prompt issue resolution & consistent system upgrading to achieve sustainable client relations
- Integrating applications and services with network management tools, enhancing operational & security excellence
- Designing & implementing SOP for regular network & system maintenance, ensuring uninterrupted service delivery
- Partnering with the leadership on cybersecurity vision, analyzing & mitigating potential data risks, compliance & integrity issues
- Conducting IT audits, streamlining server functions, connectivity, storage, security, backup, digitization & automation systems
- Leading administrative functions, including biometric/ token-based access control, multifactor authentication system & privilege lists
- Spotting improvement opportunities and innovating cost-efficient processes to remove performance obstacles
IT Manager
Vision Capital Brokerage Co LLC
Abu Dhabi
06.2006 - 02.2017
- Established new offices & data centers, creating resilient & secured networks & systems in coordination with external consultants
- Defined IT roadmap, workaround IT strategy and technically sophisticated infrastructure architecture, aligning business vision & goals
- Kept abreast with technological advancements, devising cutting-edge networking solutions for remote users
- Collaborated with the leadership team, strategizing short & long-term system upgrade plans to enhance operational efficiency
- Collaborated with multiple internal stakeholders, establishing project scope & timeline and devising tech solutions
- Streamlined hardware and software selection & procurement, aligning company policies & budgetary requirements
- Ensured optimum network security, conducting periodic Security & Penetration Testing in coordination with external auditors
- Provided end-to-end support to the in-house trading application, ensuring 98% system uptime
- Implemented Oracle & Linux-based systems, enhancing process efficiency by 70%
- Upgraded IT systems and documented processes, SOPs & standards to achieve desired system performance & IT governance
- Analyzed system deficiencies & business needs, developing, customizing & mending applications based on employee feedback
- Orchestrated process training for product usage & changes, monitoring, investigating & troubleshooting technical issues
- Designed & executed efficient, scalable & easily manageable backup, maintenance & IT security solutions, considering technology limitations & industry best practices
- Streamlined day-to-day operations, driving team performance & productivity to ensure an enhanced user experience
- Ensured 24
- 7 server & network support, analyzing & troubleshooting issues & performing scheduled maintenance & security patches
- Ensured cybersecurity of the disaster recovery site, implementing data guard with a team of 13+
IT Support Engineer/ Oracle/ D2K Programmer
Vision Investment Services Co LLC
Muscat
06.2004 - 05.2006
- Enhanced the system & network performance, tracking server event logs, performance logs, network data growth & backup status
- Developed thorough server infrastructure maintenance & contingency plans, ensuring optimum uptime & performance
- Managed seamless system upgradation & administrative activities, including user accounts, roles, access & privileges set-up
- Maintained server connectivity & Oracle database, ensuring 100% security compliance of sensitive stock & equity market data
- Administered Office365, G-suite, email connectivity, Windows Server, Cisco server, Cisco Telephony exchange, switches & VMWare
- Established systems & product benchmarking and generated comprehensive project status reports for management consumption
Software Engineer
Hyderabad
02.2001 - 05.2004
Education
MBA - IT
Punjab Technical University
India01.2013
MCA -
Indira Gandhi National Open University - IGNOU
Hyderabad, India01.2010
MA - Economics
Khalikote College
Berhampur, India01.1999
BA - Economics
Berhampur University
Bhanjanagar, India01.1997
Skills
- Strategic IT Operations
- Digital Transformation
- Information Security & Governance
- Business Partnering
- People Management
- Project/ Program Management & Delivery
- IT Infrastructure
- Cybersecurity
- Servers
- Database
- Network
- Storage
- Backup / Restore
- Disaster Recovery
- BCP
- Data Centre Establishment
- SIEM
- SOC
- XDR
- MDR
- EDR
- Process Innovation
- IT Strategy
- Budget
- Manage Engine Desktop Central
- Service Desk Plus
- MDM
- Patch management
- Remote
- Security
- IT Audit
- Policy Governance
- IT Portfolio Management
- Support
- Risk Management
- Compliance Management
- Business Intelligence
- Continuity
- Stakeholder Relations
- Vendor Management
Certification
- CISSP, Pursuing
- CISM - Certified Information Security Management, 2022
- CEH - Certified Ethical Hacker, 2018
- PRINCE2 Foundation Certificate in Project Management, 2015
- PMP Boot Camp, Knowledge Woods, Bangalore, India, 2015
- ITIL Foundation Certificate in IT Service Management, 2014
- CCNA, 2012
- MCSE /MCP in Windows 2003 Server, 2007
- Dot Net - VB.Net/ASP.Net, Oracle D2K, SQL/PL-SQL, Peers Tech, India, 2003
Executiveprofile - Summary
A seasoned Leader of IT Strategy, Infrastructure and Digital transformation with 23+ years of focused experience developing company-wide networks, infrastructure, applications, data centers & InfoSec systems for global business success in the Real Estate, Equity, Finance, Banking, and Healthcare sectors.
Accomplishments
- Increased 80% productivity, synergizing IT infrastructure support & management.
- Improved Uptime of all IT Infra by 98% with strategic process planning & system audit.
- Enhanced internal client satisfaction by 99% with regular feedback collection & prompt issue resolution.
- Streamlined the network connectivity systems, increasing efficiency by 90%.
- Initiated preventative system maintenance, reducing system breakdowns by 85%.
- Innovated a data monitoring system to enhance data integrity by 99%.
- Led implementation of an IT security system, augmenting security by 70%.
- Resolved long-standing system issues, enhancing operational efficiency by 80%.
- Optimized Production Database, enhancing peak time performance by 100%.
- Reduced the annual IT budget by AED 73K with strategic connectivity & cost control techniques.
- Insourced contact centre operations with IT infra & solutions, reducing costs by 70%.
- Managed & monitored team performance, enhancing service delivery by 90%.
- Won an Appreciation Award from Nshama Management for exceptional performance.
Keyprojectshandled
- Designed & executed end-to-end IT & network infrastructure to migrate the company headquarters from rented to own facility, saving AED 1.5M YoY.
- Developed & managed the comprehensive IT infrastructure for 17+ new sales offices, customer care centers & overseas offices, ensuring optimum connectivity.
- Connected the Sales office with the headquarters via a fiber channel, curtailing monthly ISP costs of AED 3000.
- Developed & managed remote data centre & security appliances for 100 employees across Belarus & Albania.
- Installed & managed CCTV, ANPR & visitor management system for 16 community offices.
- Implemented a helpdesk ticketing system for structured resolution of IT requests, reducing response time by 75%.
Other Information
English, Hindi, Telugu, Arabic, Organic Farming, Yoga & Fitness
Personal Information
- Passport Number: X5635230
- Date of Birth: 06/20/75
- Nationality: Indian
- Driving License: Valid UAE
Languages
Hindi
First Language
English
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1
Timeline
Manager - Information Technology
Nshama
03.2017 - Current
IT Manager
Vision Capital Brokerage Co LLC
06.2006 - 02.2017
IT Support Engineer/ Oracle/ D2K Programmer
Vision Investment Services Co LLC
06.2004 - 05.2006
Software Engineer
02.2001 - 05.2004
MBA - IT
Punjab Technical University
MCA -
Indira Gandhi National Open University - IGNOU
MA - Economics
Khalikote College
BA - Economics
Berhampur University
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