Temitope .B. Shokunbi
Dubai
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
10
10
years of professional experience
Work History
Sales Associate
Alboommarine LLC
12.2016 - Current
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Inbound Call Center Representative
AIRTEL Network
04.2014 - 07.2015
- Followed standard operating procedures when handling customer problems and complaints.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Developed in-depth understanding of product features and services to offer comprehensive support.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Boosted customer service satisfaction ratings through consistent quality control.
Education
Post-Graduate Diploma - Customer Relationship Management
The Institute of Customer Relationship Management
Nigeria10.2014
Skills
- Business Development
- Sales Development
- Payment Processing
- Order Processing
- Promotional Support
- Merchandise Display
- Flexible Schedule
- Upselling and Cross-Selling
- Conflict Resolution
- Stocking and Receiving
Websites
Languages
English
Upper intermediate (B2)
Timeline
Sales Associate
Alboommarine LLC
12.2016 - Current
Inbound Call Center Representative
AIRTEL Network
04.2014 - 07.2015
Post-Graduate Diploma - Customer Relationship Management
The Institute of Customer Relationship Management
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