Temwanani Kasambala

• Escorting guests to assigned rooms and transported luggage.
• Engaging guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
• Upholding security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
• Maintaining hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
• Participating in ongoing training sessions to stay current on industry best practices and hotel policies, further enhancing guest experiences during their stay.
• Enhancing guest satisfaction by promptly and professionally attending to luggage and transportation needs.
• Delivering newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
• Assisting concierge services by offering personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
• Organizing luggage storage area effectively, allowing for easy retrieval upon guest departure or return from excursions outside the property.
• Assisting with loading and unloading of luggage from motor coaches and other vehicles.

1. Operating and maintaining warehouse equipment, including forklifts and

pallet jacks, to move and

store materials

2. Loading and unloading trucks, verifying the contents of shipments against

documentation

3. Picking and packing items for shipment, ensuring accuracy of orders and

proper packaging

4. Conducting regular inventory counts and audits, and reporting any discrep￾ancies to management

5. Using inventory management systems to track and manage stock levels,

including receiving and

issuing stock, and monitoring stock movement

6. Ensuring compliance with health and safety regulations and company poli￾cies, including proper

handling and storage of hazardous materials

7. Maintaining a clean and organized warehouse environment, and performing

routine maintenance and

cleaning of equipment and facilities

8. Collaborating with other team members and departments to ensure efficient

and effective warehouse

Coordinated with Security using Security radios and made sure that

there was zero security breach.

• Performed daily documentation of incidents, guests count, lost and

found items and other relevant

information.

• Friendly and professionally greeted arriving guests and made sure

they had all requirements upon

entry checking.

• Communicated of Pavilion content information to the Visitors &

VIP's.

• Controlled the access queues, the accesses outside the pavilion, the

ground floor flows, the capacity

of the exhibition halls and transit through this space.• Relieved the

reception desk during the receptionist's break.

• Effectively coordinated with event organizers for superior outcomes

delivery.

• Proactively gathered and record guest's feedback to supervisors and

acted upon them whenever

known.

• Knowledgeably provided of information to guests in a professional

manner.

• Ensured working and public areas were always clean and presentable

for our staff and guests.

• Managed visitor counts averaging 50 thousand per day, and around

24 million throughout the event.

• Operated in a safe and environmentally friendly way to protect

guests' and employees' health and

safety, as well as protected and conserved the environment.

• Observed the cleanliness and maintenance of the pavilion and re￾porting in case of any issue.

• Compllied with EXPO 2020 health and safety policies and procedures

including Covid 19 Rules during pandemic.

• Monitored the premises in the Control room

• Wrote daily reports and Incidents for investigation purposes whenever called

upon.

• Reported Incidents to upper Management

• Maintened the System on a regular basis to set up a preventative trend

• Maintained and monitored computer networks and systems.

• Logged the queries of customers and employees.

• Analysed call logs in order to discover any underlying issues or trends.

• Diagnosed and solved hardware or software faults.

• Tested and evaluated new technology upgrades.

• Performed electrical safety checks on the company's computer equipment.

• Responded to call-outs in a timely fashion.

• Followed instructions, either written or in diagram form, in order to set up a

system or fix a fault.