TEMWANANI KASAMBALA
Abu Dhabi
Summary
Dedicated IT professional with hands-on experience in network installation, troubleshooting, and systems support. Certified CCNA with an Advanced Diploma in Systems Support IT, skilled in routing and switching, LAN/WAN administration, IP addressing, structured cabling, firewall and VPN configuration, and wireless networking. Proficient in using network monitoring tools (Wireshark, SolarWinds) and ticketing systems (ServiceNow, JIRA) for incident and service management. Experienced in Microsoft 365, Windows, and basic Linux OS systems, with practical expertise integrating IP-based systems such as CCTV, LED screens, and AV hardware. Strong track record of delivering technical support, maintaining system uptime, and collaborating with cross-functional teams in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bellman
The Abu Dhabi EDITION
02.2024 - Current
- Delivered IT support to hotel guests regarding smart devices and mobile check-ins.
- Ensured seamless guest experiences by troubleshooting WiFi and digital key challenges.
- Communicated property management system issues to IT for effective resolution.
- Combined guest service with technical troubleshooting to elevate technology readiness.
IT LED Technician
TRUE COLOR.KW
09.2022 - 12.2024
- Configured LED display systems by integrating control devices, video processors, and network hardware.
- Diagnosed connectivity issues across cabling, signal routing, and protocols to guarantee system uptime.
- Executed preventive maintenance on hardware/software to boost networked system efficiency.
- Monitored output quality to ensure consistent data transmission and synchronization across displays.
- Partnered with IT and AV teams for effective integration of LED systems into enterprise infrastructure.
- Created detailed records of technical configurations, maintenance activities, and troubleshooting efforts.
- Demonstrated strong time management skills by meeting strict deadlines without sacrificing quality.
- Collaborated with production teams to address technical challenges and maximize screen performance.
Event Tech & Visitor Systems Assistant
Expo 2020 Dubai
07.2021 - 04.2022
- Resolved network issues to maintain 98% uptime across devices.
- Monitored visitor data in real time, escalating incidents as required.
- Provided on-the-spot IT support for staff and guests during interactions.
- Operated and maintained kiosks, tablets, and access systems to enhance visitor experience.
IT Technician (CCTV & Networking)
OG Build Africa
12.2020 - 10.2021
- Maintained computer networks and monitored CCTV systems for optimal performance.
- Resolved hardware and software faults to minimize downtime effectively.
- Executed system testing and upgrades, along with electrical safety checks.
- Provided troubleshooting support for networking issues to enhance user experience.
IT Technician Intern
Up Tech Malawi
11.2019 - 12.2020
- Updated security policies and conducted regular audits to maintain compliance with industry standards.
- Delivered remote support to end-users, ensuring quick issue resolution without on-site visits.
- Tested new applications in collaboration with developers to confirm functionality before deployment.
- Streamlined help desk operations by prioritizing requests according to business impact.
- Executed detailed system diagnostics to ascertain root causes for rapid problem resolution.
- Kept comprehensive inventory records of IT assets for efficient management and tracking.
Education
Advanced Diploma - Information Technology
Malawi University of Business and Applied Sciences
01.2019
Skills
- - Networking: Cisco Routing & Switching, LAN/WAN, DHCP, DNS, VPN, Network Troubleshooting
- - Systems: , Microsoft Office 365, Windows OS, Mac OS
- - Tools: Wireshark, Network Monitoring, Digital Inventory Systems
- - Other: Customer Support, Event Tech Systems, IT Helpdesk Support
- Support Software, Service Now, Jira, Zendesk
Certification
- - Cisco Certified Network Associate (CCNA) – 2025
- - Advanced Diploma in Systems Support
- -Advanced Excel
- Teamwork Skills
Timeline
Bellman
The Abu Dhabi EDITION
02.2024 - Current
IT LED Technician
TRUE COLOR.KW
09.2022 - 12.2024
Event Tech & Visitor Systems Assistant
Expo 2020 Dubai
07.2021 - 04.2022
IT Technician (CCTV & Networking)
OG Build Africa
12.2020 - 10.2021
IT Technician Intern
Up Tech Malawi
11.2019 - 12.2020
Advanced Diploma - Information Technology
Malawi University of Business and Applied Sciences