Tendai Chigara

• Delivered exceptional guest experience by welcoming guests warmly at entrances, ticket booths, or information counters.
• Provided accurate information about park attractions, shows, schedules, and facilities.
• Managed guests transactions such as refunds and voids.
• Responded promptly to guest questions, complaints, or special requests.
• Offer directions and maps to help guests navigate the park easily.
• Improved guest satisfaction by responding our guest's feedbacks on TripAdvisor and Localizer.
• Updated and maintained CRM records, ensuring data consistency and accuracy.
• Key Achievements
• Boosted repeat customer engagement by 15%.
• Maintained a 95% client satisfaction rating.
• Shortened response time to inquiries by 20% through improved systems.
• Key Tools: Salesforce, CRM, VGS.

• Ensured efficient check-in and check-out processes, managing online and phone reservations.
• Provided exceptional customer service, responding to guest inquiries and resolving issues promptly.
• Respond to guests' complaints in a timely and professional manner.
• Collaborated with housekeeping staff to ensure rooms were clean, tidy, and fully furnished to meet guest needs.

• Maintained a safe, efficient, and professional work environment, managing office supplies, equipment, and maintenance.
• Coordinated daily office operations, handling phone calls, emails, and communications.
• Assisted with budgeting and expense tracking, ensuring accurate financial records.
• Managing confidential information securely.
• Managing schedules, calendars and organizing travel arrangements.
• Making appointments, reservation along with handling personal tasks and errands.

• Taking incoming reservations for clients while providing outstanding customer service.
• Applied company selling strategy across all reservations systems, managing availability of room types and locations.
• Processed payments and sent confirmation details to customers via email.
• Secured bookings through phone, email and webchat sales, using expert hotel product and service knowledge.
• Organized and communicated needs of VIP guests, paying extreme attention to detail.
• Managed reservations via Expedia and Booking.com.

Key Achievements

• Coordinated successful travel plans for over 65 clients across multiple countries.
• Created a documentation checklist system that reduced travel errors by 30%.
• Frequently praised for attention to detail, and thoughtful touches in itinerary design.
• Key Tools: Opera System, Google Workspace, WhatsApp Business.