Tenielle Truter

• Co-ordinate and delegated tasks to various team members.
• Identified appropriate marketing channels and target customers for campaigns.
• Created social media profiles such as Instagram and LinkedIn to help reach a wider audience and to create brand awareness for the forum and the company speakers/sponsors involved in the event. As well as to stay connected to current, future and past alumni and company sponsors/speakers.
• Created improved event marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
• Wrote engaging and successful marketing and advertising copy.
• Created customized marketing materials to increase event awareness.
• Created visual content that was appealing to viewers and that in-line with and adhered to all participating parties marketing regulations.
• Developed creative presentations, visual displays for social media platforms and print media.
• Made use of third-party applications (Linktree) to help distribute information and increase event sales.
• Worked closely with speaker and sponsoring teams, as well as the head of Kedge Business School marketing, to create and maintain marketing materials for event and social media.
• Tracked key performance indicators to measure success of campaigns.

Programs Used:

• Linktree
• Adobe (Photoshop, Illustrator, InDesign & Acrobat)
• Canva
• ProCreate
• Microsoft PowerPoint
• Social Platforms: Instagram, LinkedIn, Facebook.

Mission Theme:

The transition towards creating circular economy in the tyre industry.

Background:

The Mission assignment was a student group project, consisting of three (3) members. During our mission study we conducted research on various ways the tyre industry can successfully implement circular economy within their supply chain.

• Conducted secondary research in the topic of extending the life cycle of tyre materials and how tyre can become more environmentally friendly etc.
• Collaborated with various industry professionals to gather primary data.
• Created visual presentations to report our findings.
• Created a 3D simulation using Simio to visually represent the supply chain of the tyre industry.

Programs used:

• Simio

• Served as advocate and ambassador for the River Club HOA by fully engaging, identifying, and securing resources and partnerships to advance the estate living.
• Developed new approaches to help with effective resource allocation and strategic planning.
• Set, enforced, and optimized internal policies to maintain responsiveness to resident demands.
• Prepared and presented reports to inform board on organizational progress and goals.
• Collaborated with other board members to develop and execute initiatives to Improve estate living.
• Assisted with development of organizational budgets and resource allocation plans.
• Monitored financial metric and provided strategic direction to support financial stability.
• Established and maintained relationships with key stakeholders to facilitate short- and long-term success.
• Developed and implemented strategies to drive HOA growth and development.
• Provided guidance and leadership on strategic planning initiatives and organizational development.
• Formulated and executed strategic initiatives to improve estate offerings.
• Analyzed industry trends and tracked competitor activities to inform decision making.
• Managed financial, operational and human resources to optimize HOA performance.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Oversaw and created HOA communications.
• Communicated business performance, forecasts and strategies to residents.
• Directed technological improvements, reducing waste and business bottlenecks.

• Built relationships with suppliers to promote long term business growth and competitive advantage.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Negotiated prices, terms of sales and service agreements.
• Quoted prices and credit terms.
• Organized third-party transportation services based on the clients needs.
• Developed and delivered engaging sales presentations to convey product benefits and design combinations.
• Met with existing customers and prospects to discuss their needs and recommend optimal design and product solutions.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives.
• Collaborated with cross-functional teams to identify and address customer needs.
• Generated new leads through networking and attending industry events.
• Developed and implemented marketing plans to increase brand awareness and drive sales.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Developed, maintained and utilized diverse client base.
• Built relationships with customers and community to promote long term business growth.
• Attended weekly sales meetings and sales trainings.
• Kept detailed records of daily activities.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Contributed to team objectives in fast-paced environment.
• Contributed to event marketing, sales and brand promotion.
• Stayed current on company offerings and industry trends.

Programs Used:

• Sage Pastel
• Microsoft Excel
• Canva
• ProCreate

• Assisted with regular website content changes.
• Collected and responded to user feedback through iterative improvements to site structure and content.
• Created consistent structural input format to maintain site continuity by authoring and implementing best-practices for designers and content providers.
• Collaborated with business development personnel to verify compliance with customer requirements.
• Wrote engaging and successful marketing and advertising copy.
• Created customized marketing materials to increase brand awareness.
• Created visual content that was appealing to viewers.
• Developed creative presentations, visual displays for social media platforms.
• Tracked key performance indicators to measure success of campaigns.

Programs Used:

• Linktree
• Adobe (Photoshop, Illustrator, InDesign & Acrobat)
• Canva
• Monday.com
• Sked Social
• Facebook Business Suites
• Wix
• Wordpress
• MailChimp
• Social Platforms: Instagram, Facebook.

• Served as advocate and ambassador for various Homeowners Associations (HOAs) and Sectional Title properties by fully engaging, identifying, and securing resources and partnerships to advance the estate living.
• Resolved problems, improved operations and provided exceptional service.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Provided professional services and support in a dynamic work environment.
• Developed new approaches to help with effective resource allocation and strategic planning.
• Set, enforced, and optimized internal policies to maintain responsiveness to resident demands.
• Prepared and presented reports to inform board on organizational progress and goals.
• Collaborated with board members to develop and execute initiatives to Improve estate living.
• Assisted with development of organizational budgets and resource allocation plans.
• Monitored financial metric and provided strategic direction to support financial stability.
• Established and maintained relationships with key stakeholders to facilitate short- and long-term success.
• Developed and implemented strategies to drive HOA/ Sectional Title growth and development.
• Provided guidance and leadership on strategic planning initiatives and organizational development.
• Formulated and executed strategic initiatives to improve estate offerings.
• Analyzed industry trends and tracked competitor activities to inform decision making.
• Managed financial, operational and human resources to optimize HOA/ Sectional Title performance.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Oversaw and created HOA/ Sectional Title communications.
• Communicated business performance, forecasts and strategies to residents.
• Directed technological improvements, reducing waste and business bottlenecks.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated leadership skills in managing projects from concept to completion.
• Organized and detail-oriented with a strong work ethic.
• Proved successful working within tight deadlines and a fast-paced environment.
• Self-motivated, with a strong sense of personal responsibility.
• Cultivated interpersonal skills by building positive relationships with others.
• Worked flexible hours across night, weekend and holiday shifts.

• Increased customer engagement through social media.
• Developed custom marketing content such as promotional materials, and advertisements for social media.
• Monitored online presence of company's brand to engage with users and strengthen customer relationships.
• Designed and implemented social media strategies to align with business goals.
• Analyzed and reported social media and online marketing campaign results.
• Developed and managed content calendars for each platform to establish timely and relevant posts.
• Oversaw social media presence and aligned posts to include branding and trending ideas.
• Assisted with regular website content changes.
• Collected and responded to user feedback through iterative improvements to site structure and content.
• Wrote engaging and successful marketing and advertising copy.
• Assisted with CRM setups and updates using Zoho CRM.

Programs used:

• Zoho One (Workdrive, Sprints, CRM, Social, Projects, Cliq & Meetings)
• Adobe (Illustrator, InDesign, Photoshop, XD)
• Canva
• Google Drive
• Facebook Business Suites
• Shopify
• Wordpress
• Social Platforms: Instagram, Facebook.

• Created business proposal
• Represented signing authority
• Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
• Drove implementation of new market expansion to propel business forward and adapt to market changes.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
• Sourced suppliers.
• Established product designs.
• Evaluated suppliers to maintain cost controls and improve operations.
• Monitored performance, identified areas of improvement and devised solutions to address areas of weakness.
• Improved operational efficiencies to reduce costs and improve productivity.
• Reported weekly and monthly financial accounts.
• Managed all financial accounts.
• Managed financial operations and investments to maximize profits and minimize costs.
• Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
• Established foundational processes for business operations.
• Trained new employees on proper protocols and customer service standards.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Assisted in recruiting, hiring and training of team members.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Interacted well with customers to build connections and nurture relationships.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Mitigated business risks by working closely with staff members and assessing performance.
• Managed daily and monthly in-store and external operations.

• Created business proposal
• Represented signing authority
• Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
• Drove implementation of new market expansion to propel business forward and adapt to market changes.
• Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Sourced suppliers.
• Established product designs.
• Evaluated suppliers to maintain cost controls and improve operations.
• Monitored performance, identified areas of improvement and devised solutions to address areas of weakness.
• Improved operational efficiencies to reduce costs and improve productivity.
• Reported weekly and monthly financial accounts.
• Managed all financial accounts.
• Managed financial operations and investments to maximize profits and minimize costs.
• Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
• Established foundational processes for business operations.
• Trained new employees on proper protocols and customer service standards.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Assisted in recruiting, hiring and training of team members.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Interacted well with customers to build connections and nurture relationships.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Mitigated business risks by working closely with staff members and assessing performance.
• Managed daily and monthly in-store and external operations.

This was seasonal work only from November to January during school holidays.

• Delivered clerical support by handling range of routine and special requirements.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Interacted with customers by phone, email, or in-person to provide information.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Supported staff on special assignments and ad hoc projects.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Purchased and maintained office supplies.

• Identified interested and qualified customers to provide potential customers with additional information regarding product.
• Built professional network to establish and maintain relationships with community contacts, providers and others who may refer potential leads.
• Organized and stocked merchandise to keep necessary levels for sales demand.
• Established and maintained positive relationships with customers.
• Provided exceptional customer service to drive satisfaction.
• Maintained clean, organized and professional work environment.
• Provided product samples, coupons and informational brochures to persuade people to buy products.
• Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
• Maintained accurate records of promotional events and customer interactions.
• Monitored customer preferences to determine focus of sales efforts.
• Demonstrated products to customers to illustrate features, advantages and benefits.
• Engaged customers to communicate key product features.
• Greeted customers warmly and pleasantly answered inquiries.
• Worked with team to achieve sales goals for products.
• Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
• Developed and executed promotional campaigns to drive brand awareness and sales.