Tenzin Doma
Senior Human Resources Manager
Dubai,UAE
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimising productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Senior Human Resources Manager
Operon Middle East
Dubai, UAE
01.2023 - Current
Human Resources Manager
Operon Middle East
Dubai, UAE
02.2014 - 12.2022
- Www.operon.ae
- Prepare, implement and monitor the HR Manpower Plans in terms of numbers, quality, job descriptions, competency modelling etc
- Develop and update the company’s HR policies and procedures within federal labour laws and guide the organization in the interpretation of them
- Bring in new initiatives to keep the company and its profit centres, up to date in HR practices
- Recruit, screen and appropriately refer candidates to fill approved positions
- Maintain all personnel records and supply management with the necessary data for decision-making
- Develop and drive the company’s orientation programme
- Control the salary administration programme
- Establish, implement and monitor the organization’s career development programme
- Drive the Performance Management System
- Lead the company’s training and development initiatives including the setting up of a resource centre
- Lead the Administration function of the company
- Initiate surveys and reviews to keep the company to-date in Compensation practices
- Ensure that the UAE Labour Laws are complied with
Assistant HR Manager (Department Head)
Millennium Hotel
Doha
06.2012 - 08.2013
- Assists in ensuring that the Personnel Department complies with all Corporate, divisional and Hotel policies and procedures; and local government regulations pertaining to employment practices
- Prepare the Budget and related Budget’s in the Hotel
- Screens and recommends applicants for employment in the Hotel
- Provide induction and orientation of all new employees in accordance with the Hotel guidelines
- Administer the performance appraisal system for wage employees
- And training programs for employees
- Preparation of periodic reports for management’s use in accordance with corporate and government requirements, such as turn over reports, personnel inventories accident reports, etc
- Investigate and reviews all disciplinary actions to ensure union agreements, applicable law regulations and Hotel policies and procedures are followed
- Review personnel policies, procedures and practices, recommending improvements and changes
- Implement and monitor effective employee relations program
- Maintains updated listing of all job opening in the Hotel
- Reviews Hotel benefits and compensation levels and recommends changes as appropriate
- Maintains and updates files on employee records, legal documents, policies and procedures and other related personnel matters
- Inspects regularly employee locker rooms, and other employee facilities to ensure they are well operated and maintained
- Develop and implement programs to ensure employee security and safety are maintained (fire, health, hygiene and safety)
- Analyzes Hotel manpower requirements and recommends selection and development activities to meet those requirements
- Payroll
- COMPANY PROFILE: www.appointmentsgroup.ae
- Appointments, is the fastest growing employment agency specializing in a number of sectors including Office, Sales, Industrial, Hospitality, IT and Technical for both temporary and permanent vacancies in and around GCC
- Our Company provides direct response to clients wanting a more flexible, innovative, and honest and tailor made service, therefore working in partnership with rather than against clients
- To date our strength is retaining clients due to the quality of service we consistently provide
- Our aim is to find, source, identify and recruit the best candidates to satisfy our client's needs, while continuously improving our skills and expanding in existing and new markets
- We possess a database of local and international candidates and have access to resumes from our associates in over twenty two countries around the globe and attract applications advertised through different websites that we are connected with.
Office Manager/PRO
Oaks Liwa Heights Hotel, JLT
Dubai
03.2008 - 03.2012
- Developed standard operating procedures for all administrative employees.
- Coordinated special projects and managed schedules.
- Prepared meeting rooms and materials and recorded important information.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
Office Manager
Appointments FZE
Dubai, UAE
03.2008 - 02.2012
- Provide executive-level support to top management; organize office operations to maximize productivity
- Communicate with senior management, employees, clients as well as other third parties to exchange information, coordinate activities, and promptly resolve issues and concern
- Proactively contribute in reviewing and setting up improvements to current procedures
- Excellent skills in managing complete office infrastructure and facilities
- Gain advanced knowledge of the business while maintaining confidentiality in all official transactions
- Motivating personnel to work more effectively, identifying problems with performance and developing solutions
- Responsible for ensuring smooth flow of business operations by providing efficient administrative support to the assigned department, ensuring tasks are completed in a timely manner
- Monitoring, collecting and reporting performance metrics of team to maintain quality of work and productivity
- Interacting directly with customers on invoicing and payment issues maintaining a professional demeanor
- In charge with drafting presentations, preparing invoices / bills, and receipts, payment collection, submitting various reports on cost, petty cash and invoices history
- Screening the candidates to have an overview of their profile and appraising them before sending them to the concerned company for interview
- Interacting with clients and understanding their manpower requirements
- Meeting with the clients time to time
- Responsible in screening and hiring of qualified applicants within specified time
- Ensure adequate applicants in the manpower pool
- Follow up with Clients and overseas Agents
- Liaison with agencies for recruitment, screening of CVs and send it out to the concerned departments
- Follow up with payments/invoices
- Handle visa processing and cancellation in accordance to the UAE Labour and
- Immigration Laws
- Direct liaise with TECOM on anything related to Visa issues/ Trade license documentation
- Accompany employees to the clinic for the visa medicals
- Ensure that all official and related documents of the company are in order, have been renewed/updated
- Monitoring office stationery & other office supplies
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Delivered performance reviews, recommending additional training or advancements
- Managed office operations while scheduling appointments for department managers
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
- Updated reports, managed accounts and generated reports for company database
- Developed standard operating procedures for all administrative employees
Database Administrator
Appointments FZE
Dubai, UAE
01.2007 - 02.2008
- Coordinating with oversea agents
- Screening and short listing potential candidates
- Providing right candidates to my fellow colleagues
- Carry out administration related work
- Follow up with overseas agents and coordinate with clients
- Handling office logistics
- Prepare proposals for new business opportunities.
- Wrote and maintained technical and functional specifications to document database intentions and requirements
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers
- Created and updated database designs and data models
- Worked with staff to develop and implement procedures to prevent data loss and maximize system availability
Recruitment Consultant/Database Administrator
03.2006 - 02.2008
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Supported management in developing and implementing personnel policies and procedures.
- Operated and maintained applicant tracking and candidate management systems.
- Developed lists of qualified candidates for corporate hiring managers.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Tracked key dates and deadlines and maintained specific personnel lists.
- Hired employees and initiated new hire paperwork process.
Recruitment Consultant
Appointments FZE
Dubai, UAE
02.2006 - 01.2007
- Managing interview process, negotiation, reference checking.
- Choosing appropriate media, place adverts
- Draft & release of advertisement
- Preparing proposals for new business opportunities
- Billing, follow up and client relationship Management
- Follow-up with overseas Recruiting Agents
- Business development
- Meet and discuss with Clients regarding their requirements
- Coordinating with all clients customers and overseas Associates
- Screening & Short listing Potential candidates
- Coordinating with clients and candidates to schedule interviews and subsequent follow ups
- Handling incoming calls and attending all walk in candidates
- Conduct employment reference check for confirmed candidates
- Follow up with selected candidates on joining dates and provide details on joining formalities and notify HR services on time
- On-going monitoring and tracking of each job vacancy
- Deals with employee relations administration, prepare offers/employment contracts, new starter application packs/forms and send it out to applicants
- Responsible for coordinating with departments concerned in selection of candidates for interview for vacant positions.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives
- Supported management in developing and implementing personnel policies and procedures
- Operated and maintained applicant tracking and candidate management systems
- Verified applicant references and employment details
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables
- Developed lists of qualified candidates for corporate hiring managers
- Promptly corresponded with applicants and coordinated and conducted interviews
- Coordinated incoming job requisitions and applications
- Tracked key dates and deadlines and maintained specific personnel lists
- Worked alongside global business leader to deploy new training strategies
Designation Reporter
Local Daily Newspaper
11.2003 - 12.2005
- Chief Editor
Education
Diploma - Journalism and Mass Media
International Polytechnic for women
07.2002 - 06.2003
Bachelor of Art - Political Science
Indraprastha College for Women, Delhi University
07.1999 - 05.2002
Skills
Staff Management
Excellent multi-tasking ability
Company organization
Compensation and benefits
Benefits and compensation management
Succession planning
Personnel recruitment
File and records management
Microsoft Office proficiency
Talent management
Accomplishments
- Covered important features and news related to crime, sports, social issues, human interestsetc
- Took interviews of individuals on various issues
- Editing and proof reading
Additional Information
- Personal Data , Nationality Indian Marital Status, UAE Visa Status Employment Visa Driving License Valid UAE driving License
Timeline
Senior Human Resources Manager
Operon Middle East
01.2023 - Current
Human Resources Manager
Operon Middle East
02.2014 - 12.2022
Assistant HR Manager (Department Head)
Millennium Hotel
06.2012 - 08.2013
Office Manager
Appointments FZE
03.2008 - 02.2012
Office Manager/PRO
Oaks Liwa Heights Hotel, JLT
03.2008 - 03.2012
Database Administrator
Appointments FZE
01.2007 - 02.2008
Recruitment Consultant/Database Administrator
03.2006 - 02.2008
Recruitment Consultant
Appointments FZE
02.2006 - 01.2007
Designation Reporter
Local Daily Newspaper
11.2003 - 12.2005
Diploma - Journalism and Mass Media
International Polytechnic for women
07.2002 - 06.2003
Bachelor of Art - Political Science
Indraprastha College for Women, Delhi University
07.1999 - 05.2002