Teopista Nabukeera
Waqt Al Zahbi Foodstuff Trading UAE
Dubai
1
Language
4
years of professional experience
Developed strong communication and problem-solving abilities in a fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into a new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Work History
Customer Service Representative
1 Year 10 Months- Provided administrative and customer support, handling inquiries and resolving issues promptly to enhance customer satisfaction.
- Managed incoming and outgoing communications through telephone calls and email, ensuring clear and timely information exchange.
- Maintain accurate records, customer information, invoices, and operational documents.
- Perform data entry and update company records to ensure information remains accurate and up to date.
- Assisted with order processing and coordinated with warehouse and logistics teams to ensure timely fulfillment of customer orders.
- Support office administration activities including document preparation, filing, scanning, and record management.
- Demonstrate strong organizational skills while handling multiple tasks in a fast-paced environment.
Passenger Service Intern
2 Months- Assisted passengers with check-in procedures and travel documentation, enhancing overall travel experience.
- Maintained accurate passenger records, ensuring compliance with operational procedures to support regulatory standards.
- Coordinated with airport departments to streamline passenger flow and enhance service delivery.
- Prepared and managed travel-related documentation while adhering to company procedures.
- Handled administrative support tasks and maintained confidentiality of passenger information.
- Developed strong communication, teamwork, and problem-solving skills in a multicultural environment.
Customer Service Cashier
1 Year 7 Months- Handled cash card and mobile payments accurately through point-of-sale systems to support smooth checkout operations.
- Supported operations by assisting customers with purchase needs, product inquiries, and store navigation.
- Processed refunds and exchanges and verified receipts to maintain compliance with store procedures.
- Maintained balanced till operations and resolved payment discrepancies promptly.
- Managed high-pressure situations calmly, maintaining composure during busy periods and difficult interactions.
- Guided buyers through product selections to support informed buying decisions, explained garment fits, and cross-sold or upsold complementary items.
- Maintained visual display standards by folding, hanging, and organizing clothes according to brand guidelines.
- Oversaw stock and inventory processes by unpacking new clothing shipments to support daily shop floor restocking.
- Managed fitting room traffic, assist with sizing requests, and process checkout transactions via Point of Sale (POS) systems when needed.
- Maintained vigilant retail-floor presence to minimize security risks, merchandise damage, and potential theft.
Education
Ordinary Level Certificate
High School Diploma
Skills
Office management
Data entry
Office Administration
Inventory and Records Management
Critical thinking
Active listening
Order processing
Languages
English
Personal Information
Title: Sales Associate
Timeline
Passenger Service Intern
Sharjah Airport
12.2025 - 02.2026Read More
Customer Service Representative
Waqt Al Zahbi Foodstuff Trading UAE
12.2024 - CurrentRead More
Customer Service Cashier
Zara Uganda
02.2023 - 09.2024Read More
Mirembe College School
Ordinary Level Certificate
Read More
Buganda Royal Institute of Business And Technical Education
High School Diploma
Read More