TERENCE GLADWIN D’SOUZA
Sharjah,UAE
Summary
Accomplished professional with expertise in territory planning, client visits, and sales pipeline tracking. Demonstrates proficiency in ERP/CRM systems and excels in customer service excellence. Skilled in product knowledge and effective networking to drive sales cycle mastery. Adept at inventory and expiry management, supplier coordination, and comprehensive reporting and documentation. Committed to enhancing operational efficiency and achieving strategic sales objectives.
Target-driven Medical Sales Representative, offering extensive experience in pharmaceutical sales within settings. Building excellent client relationships for heightened brand awareness and consequential growth.
Overview
5
5
Languages
1
1
Certification
7
7
years of post-secondary education
2027
2027
years of professional experience
Work history
Medical Sales Representative
Pharmatrade
Dubai
2021.02 - 2026.07
- Promoted and sold pharmaceutical, medical, and healthcare products to healthcare professionals, enhancing product visibility and accessibility.
- Conducted product presentations, demos, and territory visits, increasing product adoption among target clients.
- Build and maintain strong relationships with healthcare professionals and decision-makers.
- Collaborated with marketing, logistics, and medical affairs teams to execute sales strategies.
- Tracked competitor activity, market trends, and customer feedback to inform strategic planning and improve market positioning.
- Prepare sales forecasts, pipeline reports, and market analysis for management.
- Ensure compliance with UAE pharmaceutical marketing regulations and company policies.
- Provide field insights to support product development and improvement.
- Managed distribution operations for medical and pharmaceutical products across the UAE.
- Collaborated with pharmacists to ensure proper stocking levels were maintained, avoiding stock-outs which could affect sales performance.
- Travelled extensively across assigned territory for client meetings; maximised reach within target market.
- Organised regular meetings with medical staff for product demonstrations, increasing their awareness about new treatments available.
- Participated actively in cross-functional teams on projects related to improving business processes; contributed significantly towards process efficiencies.
- Handled objections effectively during sales pitches, leading to successful negotiations and closures.
- Established strong relationships with key opinion leaders in the medical field for effective product promotion.
- Achieved sales targets by promoting pharmaceutical products to healthcare professionals.
- Expanded customer base by identifying and reaching out to potential clients.
- Adhered strictly to all regulatory guidelines related to promoting pharmaceutical products; ensured compliance was maintained throughout sales operations.
- Provided accurate information on drug prescriptions, contraindications and side effects to health practitioners, ensuring safe usage of drugs.
- Attended industry conferences and seminars for networking and staying abreast with the latest industry trends.
- Delivered detailed presentations about medical products to healthcare professionals, resulting in increased knowledge and understanding.
- Maintained up-to-date knowledge of competitor activities through market research which allowed strategic planning for competitive advantage.
- Conducted training sessions for junior sales representatives on product knowledge and selling techniques; improved team's overall performance.
- Resolved customer complaints efficiently to maintain high levels of satisfaction amongst clientele.
- Worked closely with other team members from different departments towards achieving overall company objectives.
- Analysed market competition and created sales forecasts.
- Developed new business by networking with valuable customers.
- Evaluated sales performance to determine progress.
- Presented new product lines to key medical and healthcare professionals.
- Handled customer queries and complaints using analytical and diplomatic approach.
- Cultivated positive new relationships with prospective customers across varied communication channels.
- Adapted sales style in response to client and customer requirements.
- Tracked industry trends to identify emerging patient needs and opportunities.
- Managed customer expectations throughout sales processes for exceptional satisfaction ratings.
- Set up appointments with potential and current customers to discuss new products and services.
- Used regional knowledge to maximise territory area sales potential.
- Handled large numbers of accounts within assigned territory area.
- Updated sales databases with current, accurate client information.
- Monitored sales market activity to remain ahead of competitors.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
- Improved sales data by adapting resource distribution strategies to increase effectiveness.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Outlined evidence base for new products and treatments.
- Grew sales region through targeted lead research and conversion.
- Sourced new clients through targeted research and networking.
- Monitored competitor activity to remain ahead of market trends and prices.
- Converted warm leads into sales within target timeframes.
- Exceeded sales targets through consistent customer engagement.
- Reviewed competitor performance and adapted sales strategy accordingly.
- Recorded sales for goods and service performance monitoring.
- Provided considerate sales aftercare for maintained client satisfaction.
- Targeted medical sales presentations to suit individual client needs for improved conversion rates.
- Ascertained exact client requirements to recommend bespoke product packages.
- Actioned client feedback to improve goods and services provided.
- Demonstrated and engaged clients with medical goods to increase product sales.
- Built rapport with new and existing customers to boost client retention.
- Devised promotional campaigns to increase customer spending.
- Pitched strategic proposals outlining key benefits to suit client demands.
- Initiated new business through tactical prospecting.
- Arranged regular meetings with clients to engage with new products and services.
- Advised design teams of unique client requests requiring product adaptations.
- Presented device features and qualities to showcase business benefits.
- Adapted client orders to meet evolving business needs and maintain loyalty.
- Set up sampling events to engage new clients.
- Negotiated profitable sales contracts to achieve revenue targets.
- Observed technology advancements to deliver knowledgeable medical sales advice.
Store Supervisor
University Hospital
Sharjah
2019.11 - 2020.04
- Prepared sales reports on monthly, quarterly, and yearly basis using Oracle and Excel to track performance.
- Monitored product expiry dates to ensure compliance with safety standards., stock labelling, packing, and hygiene compliance.
- Coordinated departmental requests to facilitate timely delivery of medical supplies.
- Maintained supplier documentation to support operational efficiency.
Consumer Data Analyst
TNS Middle East & Nielsen
, UAE
- Analysed consumer and competitor data to inform strategic decisions.
- Compiled statistical reports that highlighted key insights for business decision-making.
- Collected and analysed complex datasets for business strategy enhancement.
Insurance Representative
Alliance Insurance
Dubai
2019.07 - 2019.11
- Assessed client insurance needs and recommended suitable healthcare policies.
- Strengthened customer relationships and ensured policy compliance.
- Negotiated terms with providers and maintained detailed records.
Store & Material Supervisor
Al Zahra Hospital
Sharjah
2009.01 - 2019.06
- Streamlined procurement, receiving, distribution, and inventory control for medical supplies, ensuring timely availability for clinical operations.
- Coordinated with suppliers to optimise pricing, manage delivery schedules, oversee expiry dates, and maintain documentation accuracy.
- Supervised departmental staff, maintaining accurate stock levels and supporting clinical operations effectively.
- Supported medical teams by ensuring timely availability of critical supplies.
- Ensured compliance with UAE hygiene, safety, and healthcare regulations.
- Prepared sales and inventory reports using Oracle and Pivot Tables.
- Operated within the largest private general hospital in the UAE, overseeing procurement and inventory processes.
Manager, Store/Service Coordinator
Ocean Dream Restaurant
, Russia
2000.01 - 2008.01
- Coordinated operations, customer service, and inventory management to enhance overall store performance.
- Recognised as Best Employee in 2006 for delivering exceptional service and contributing to positive customer experiences at Ocean Dream Restaurant.
Education
MBA - Marketing
Manipal University
Manipal 2007.01 - 2011.01
Bachelor of Hotel Management - Marketing
Mangalore University
Mangalore 1996.01 - 1999.01
Skills
- Territory planning
- Sales pipeline tracking
- Market analysis
- ERP/CRM usage
- Reporting documentation
- Supplier coordination
- Inventory management
- Service excellence
- Time efficiency
- Networking skills
Certification
- HACCP Level 4 – Managing Food Safety
- HACCP Level 3 – Food Safety
- IOSH – Occupational Safety & Health
Languages
English
Russian
Hindi
Kannada
Konkani
Core Medical Sales Competencies
- Pharmaceutical Product Promotion
- Territory & Account Management
- Client Relationship Building
- Product Demonstrations
- Sales Forecasting & Reporting
- Market & Competitor Analysis
- Healthcare Compliance & Regulations
- Cross-Functional Coordination
Accomplishments
Sales club Award 2024
Timeline
Medical Sales Representative
Pharmatrade
2021.02 - 2026.07
Store Supervisor
University Hospital
2019.11 - 2020.04
Insurance Representative
Alliance Insurance
2019.07 - 2019.11
Store & Material Supervisor
Al Zahra Hospital
2009.01 - 2019.06
MBA - Marketing
Manipal University
2007.01 - 2011.01
Manager, Store/Service Coordinator
Ocean Dream Restaurant
2000.01 - 2008.01
Bachelor of Hotel Management - Marketing
Mangalore University
1996.01 - 1999.01
Consumer Data Analyst
TNS Middle East & Nielsen