TERESA ERBETTA
Dubai
Summary
Experienced professional with a strong background in customer service, administration, and cross-functional collaboration. Well-organized, proactive, and committed to delivering efficient service. Motivated and hardworking, seeking a challenging role in a multicultural environment. Passionate about continuous learning and eager to acquire new skills
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work history
E-COMMERCE BUSINESS SUPPORT EXECUTIVE
Hermes
Singapore
09.2020 - 10.2024
- Managed e-commerce operations across Singapore, Malaysia, Saudi Arabia, and UAE, ensuring seamless order flow and extended shop hours.
- Delivered omni-channel support (calls, email, chat, WhatsApp), launching WhatsApp in the Middle East and reducing response time from 4h to 2h.
- Oversaw workflows and back-office processes, driving USD 5,900+ in extra sales and maintaining a 97% service rate.
- Partnered with Operations, Warehouse, and Logistics to streamline fulfillment, enable same-day shipments, and improve delivery speed.
- Strengthened multicultural collaboration (Chinese, Malaysian, French colleagues) and supported USD 33M annual sales target through service excellence.
- Maintained catalog accuracy and product details, enhancing digital consistency and product discoverability.
GLOBAL MOBILITY IMMIGRATION ASSOCIATE
PwC
Singapore
02.2020 - 05.2020
- Supported Asia-Pacific immigration cases, ensuring compliance with destination country requirements.
- Guided clients through Singapore immigration processes, managing documentation and government communications.
- Provided exceptional client service in a high-volume, detail-sensitive environment.
CONSULAR OFFICER - TEAM LEADER / PUBLIC DIPLOMACY & PROMOTION OFFICER
Embassy of the Republic of Poland
Abu Dhabi
05.2012 - 07.2019
- Led consular operations including visa issuance, passport processing, and citizen assistance.
- Coordinated cultural events, trade missions, and promotional campaigns to strengthen Poland's diplomatic presence.
- Built strategic networks with media, academia, and political stakeholders to enhance visibility and collaboration.
Education
Computer design, Interior Design
AP Education Collage
WarsawEuropean Studies and EU Law
University of Warsaw
Warsaw 10.2010 -
Skills
- Internal communication
- Problem solving
- Cross-cultural competence
- Attention to detail
Languages
Polish
Native
English
Fluent
Arabic
Intermediate
French
Elementary
Timeline
E-COMMERCE BUSINESS SUPPORT EXECUTIVE
Hermes
09.2020 - 10.2024
GLOBAL MOBILITY IMMIGRATION ASSOCIATE
PwC
02.2020 - 05.2020
CONSULAR OFFICER - TEAM LEADER / PUBLIC DIPLOMACY & PROMOTION OFFICER
Embassy of the Republic of Poland
05.2012 - 07.2019
European Studies and EU Law
University of Warsaw
10.2010 -
Computer design, Interior Design
AP Education Collage
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