Teresa Ofqueria
Overview
1
1
Language
8
8
years of post-secondary education
4
4
years of professional experience
Work History
Game Operator
Hbleisure Games and Arcade LLC
10.2024 - 08.2026
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Managed gaming tables, including Blackjack and Roulette, maintaining a fair and secure environment for all participants.
- Communicated with customers to ascertain gaming needs, complaints or issues for appropriate service delivery.
- Engaged with customers to promote a positive gaming experience, addressing queries and explaining game rules clearly.
- Produced and submitted reports from gaming activities to supervisors, helping management with revenue forecasting and growth planning initiatives.
Waitress/Cashier
Papa Johns
05.2022 - 06.2024
- Greeted new customers, answered initial questions and took drink orders.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Maintained safe hygiene and food handling standards for full compliance.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
Education
Bachelor of Science - Criminology
Salazar Colleges of Science and Institute of technology
Cebu Philippines 05.2010 - 05.2018
Skills
- Enhanced guest satisfaction through attentive customer service
- Effectively communicated orders and ensured courteous engagement with clients and colleagues
- Multitasking - Handling multiple tables and tasks efficiently, especially during busy times
- Ensure precision in order accuracy and maintain cleanliness in dining environment
Languages
Tagalog
First language
Timeline
Game Operator
Hbleisure Games and Arcade LLC
10.2024 - 08.2026
Waitress/Cashier
Papa Johns
05.2022 - 06.2024
Bachelor of Science - Criminology
Salazar Colleges of Science and Institute of technology
05.2010 - 05.2018