Hi, I’m
Teresia M Gathu
Sales & Marketing Coordinator
Dubai,UAE
Summary
Motivated individual with experience in customer service and sales and marketing as well as Event Management. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.
Overview
12
years of professional experience
7
years of post-secondary education
Work History
Capri Lifestyle GarmentsDubai, UAE
Sales & Marketing/Admin Coordinator
04.2022 - Current
Job overview
- Organize displays to promote inventory and encourage customer purchases.
- Manage customer lines for minimum wait times and high satisfaction.
- Prepare orders for customers with wrapped, bagged and boxed items.
- Inspect products for damages and expiry dates before processing refunds.
- Prepare invoices for customers with large orders or special sales types.
- Boost web traffic through strategic content marketing.
- Keep the website up to date
- Follow-up on prospective business opportunities and new clients to retain and expand client base.
- Listen to customer problems, objections and concerns, offering tailored solutions.
- Develop and execute sales promotions, increasing revenue through targeted campaigns.
- Lead online community management to promote user-generated content and engagement.
- Grow audience and promote brand awareness among target customers on four social media platforms.
- Launched digital awareness campaign to increase follower count.
- Order office supplies and researched new deals and suppliers.
- Research, analyze and summarize data for research.
- Keep and maintain accurate filing system for preservation of office information.
- Recommended and Oversaw the implementation of Odoo Software, moving the company from an old system thus improving the management and work flow of all departments in the company.
- Provide IT Support for Odoo Software to the company
- Receive, sort and distribute incoming mail.
- Screen phone calls and route callers to appropriate parties.
- Make travel arrangements for CEO
- Supervise administrative work in office and set goals for staff.
- Source and order office supplies within allocated budget.
- Prepare invoices for goods delivered to our direct and consignment stores.
- Keep track and update inventory of all 12 warehouses.
- Prepare quotations, purchase orders, sales invoices, sales reports, statement of accounts.
- Lead administrator for Odoo System.
Royal Elegance Weddings & EventsNairobi, Kenya
Events Coordinator
01.2020 - 02.2022
Job overview
- Oversaw complex events calendar supporting regular cadence of events and campaigns.
- Organized schedules and logistical support for supply deliveries, staffing and space arrangements.
- Organized event logistics from start-to-finish, handling finer details such as shipping demo equipment, banners and brochures.
- Supported internal events team to plan and execute wide-range of marketing events including trade shows, exhibitions and conferences.
- Researched and scouted suitable event venues, maintaining updated list of venue profiles for future use.
- Coordinated large projects involving teams of up to 100 including hotel employees, temporary staff and sponsors.
- Documented expenses and tracked budgets, maintaining control against targets.
- Expertly negotiated contracts with suppliers and maintained close communication in lead up to event.
- Supported seamless progression of multiple projects by skilfully juggling conflicting workstreams and liaising with cross-functional groups and executive leadership.
- Facilitated catering services and planned menus to complement event theme and client preferences.
- Coordinated photographers, videographers and musicians for seamless rehearsals and wedding ceremonies.
- Planned and efficiently organised activities, details and timelines for large- and small-scale events.
- Interviewed clients to understand event scopes of work, establish budgets and timelines.
- Liaised with clients to determine event requirements and constraints, outlining package options to meet needs and exceed expectations.
- Processed payment for event vendors, venues and staff.
- Maintained close communication with couples to achieve wedding goals and mitigate service issues.
- Designed event floorplans in alignment with budget and venue constraints.
- Paid and settled with vendors, venues, staff and contracted services.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Attended bridal industry events to promote services and build relationships with prospective vendors.
- Provided post-event debrief paperwork, completing documents within agreed timeframes.
Destiny Homes Real Estate ManagementNairobi, Kenya
Executive Assistant
02.2017 - 12.2019
Job overview
- Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.
- Organized and coordinated manager conferences
- Scheduled Board of Directors meetings, assisting with meeting materials, resources and agendas.
- Maintained databases and filing systems to boost team efficiency.
- Approved travel expenses and reimbursement requests submitted by employees.
- Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
- Assisted in selection of vendors and negotiated deals for equipment, services and supplies.
- Attended meetings on behalf of executives, taking notes and recording minutes.
- Typed and proofread documents produced by other staff members.
- Ordered office supplies and researched new deals and suppliers.
- Researched, analysed and summarised data for research.
- Took detailed minutes at meetings following instructions from senior team members.
- Called maintenance team to perform repairs and inspections on office equipment.
- Coordinated and facilitated company social outings and lunches, showing up to event venues in advance to make preparations.
- Made travel arrangements and booked accommodation for staff members.
- Acted as main contact for internal and external clients.
- Screened phone calls and routed callers to appropriate parties.
- Created expense reports with matching receipts.
- Partnered with management to implement processes and complete special projects.
- Photocopied and printed presentations and reports for meetings.
- Arranged supplies, documents and spaces for meetings.
- Supervised administrative work in office and set goals for staff.
- Improved work flow by utilizing efficient systems and improved frequency of deliveries thus improving sales by 15%
Africa Nazarene UniversityNairobi, Kenya
Career Counsellor
01.2012 - 10.2016
Job overview
- Helped determine possible vocations and build application documents.
- Connected with business and recruiters to build relationships and increase opportunities for students.
- Provided individualized counselling approaches based on socio-economic status and cultural background.
- Utilized standardized tests to gauge student academic level and personal aptitude.
- Kept detailed records of individual histories, scores and documents.
- Counselled students on one-to-one basis regarding current situations, desires, aptitudes, education and employment history.
- Equipped students with job search skills to increase success chances.
- Assisted students in building successful job search strategies.
- Helped students evaluate course choices and select relevant classes.
- Maintained knowledge of market and diverse career opportunities.
- Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
- Established and oversaw clear guidelines about procedures and success metrics.
- Developed career and education plans based on individual needs.
- Administered tests, including drug, aptitude and personality assessments.
- Head Trainer for Campus Career Development Program.
- Devised and oversaw job fairs and career events.
- Improved internship and employment rate by 20%
- Utilised standardised tests to gauge student academic level and personal aptitude.
- Maintained modern and technologically savvy direction for operations.
- Worked with team to continuously improve career and placement opportunities for students.
Education
Liverpool John Moore's UniversityLiverpool United Kingdom
Master of Science from Psychology
05.2022 - 10.2024
Africa Nazarene UniversityNairobi Kenya
Bachelor of Arts from Psychology
01.2011 - 10.2013
Nairobi Institute Of Business StudiesNairobi Kenya
Diploma of Higher Education from Information Technology
01.2009 - 10.2010
Skills
- Technical support
- Excel proficiency
- Planning and Coordination
- Microsoft Office
- Operational processes
- Influencer marketing
- E-commerce management
- Marketing strategy development
- Digital marketing
- Video content creation
- Social media content management
- B2B sales
- Odoo and Shopify Expertise
Timeline
Liverpool John Moore's University
Master of Science from Psychology
05.2022 - 10.2024
Sales & Marketing/Admin Coordinator
Capri Lifestyle Garments
04.2022 - Current
Events Coordinator
Royal Elegance Weddings & Events
01.2020 - 02.2022
Executive Assistant
Destiny Homes Real Estate Management
02.2017 - 12.2019
Career Counsellor
Africa Nazarene University
01.2012 - 10.2016
Africa Nazarene University
Bachelor of Arts from Psychology
01.2011 - 10.2013
Nairobi Institute Of Business Studies
Diploma of Higher Education from Information Technology
01.2009 - 10.2010
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