Teresia Wanjiru Thiongo
Summary
Professional with deep expertise in maintaining cleanliness and order in hospitality environments. Ensures high standards in all tasks, emphasizing teamwork and adaptability to meet changing needs. Skilled in time management, attention to detail, and customer service. Known for reliability and strong commitment to achieving results.
Overview
5
5
years of professional experience
Work History
Housekeeping Room Attendant
Lavender Hotel
10.2022 - 11.2024
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeping Room Attendant
Wonder Palace Hotel
02.2020 - 05.2022
- Polished fixtures to achieve professional shine and appearance.
- Changed bed linens and collected soiled linens for cleaning.
- Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
- Improved team performance by sharing best practices and cleaning tips with new staff members.
- Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
Education
Advanced Diploma - Sales And Marketing
Thika Institute of Business Studies
Kenya09-2019
High School Diploma -
Tumaini Girls High
Kenya12-2016
Skills
- Customer service-focused
- Cleaning techniques
- Reliability
- Problem-solving abilities
- Safety guideline adherence
- Exceptional time management
- Sanitization techniques
- Focused and detail-oriented
Languages
English
Advanced (C1)
VISA STATE
Employment
References
Available upon request
Timeline
Housekeeping Room Attendant
Lavender Hotel
10.2022 - 11.2024
Housekeeping Room Attendant
Wonder Palace Hotel
02.2020 - 05.2022
Advanced Diploma - Sales And Marketing
Thika Institute of Business Studies
High School Diploma -
Tumaini Girls High
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