TERRY THOMAS

TERRITORY: UAE, OMAN, QATAR, KUWAIT AND BAHRAIN

· Customer Acquisition and Development: Identify, target, and onboard new customers to expand market share in the region. Build a strong sales pipeline through lead generation, cold calling, networking, and referrals.

· Client Needs Assessment: Conduct market research and in-depth needs analysis to understand customer pain points and deliver customized solutions using technical knowledge and industry expertise.

· Sales Strategy and Execution: Develop and implement robust sales strategies to meet and exceed revenue targets. Oversee end-to-end sales processes, from prospecting to deal closure, with a focus on B2B sales.

· Customer Relationship Management (CRM): Utilize CRM tools to track customer interactions, manage accounts, and build long-term relationships. Deliver exceptional customer service to boost customer retention and satisfaction.

· Product and Solution Education: Conduct product training and technical demonstrations to educate customers on the full range of product offerings, with a focus on food processing, automation, and inspection systems (e.g., metal detectors, x-ray inspection systems, and check weighers and other Packaging and weighing equipment’s).

· Market Research and Analysis: Stay abreast of market trends, competitor analysis, and industry developments to identify new opportunities for growth and innovation. Present insights to senior leadership to drive strategic decision-making.

· Team Leadership and Development: Manage a team of two sales representatives, providing mentoring and support. Oversee their performance, set clear goals, and ensure they are aligned with company objectives.

· Technical Expertise and Support: Act as the primary point of contact for technical support, responding to customer queries and clarifications on complex systems like packaging machines, weighing, coding and labelling systems, and end-of-line solutions.

· Project Management: Oversee multiple projects simultaneously, ensuring on-time delivery and budget management. Ensure smooth coordination between internal teams and external stakeholders to meet project goals.

· Procurement and Supply Chain Coordination: Coordinate with vendors for the procurement of materials and services, ensuring timely delivery and maintaining product quality.

· Vendor and Stakeholder Coordination: Collaborate with vendors, internal stakeholders, and customers to ensure project milestones are met, while maintaining strong vendor relationships and client satisfaction.

· Sales Reporting and Forecasting: Use data-driven insights to generate sales reports and present sales forecasts to management, ensuring proactive planning for future growth.

· Contract Negotiation: Lead contract negotiations, ensuring mutually beneficial agreements that foster long-term business relationships while maintaining profitability.

· Cross-functional Collaboration: Collaborate with marketing, product development, and operations teams to align business development activities with company-wide goals, ensuring cohesive and streamlined operations.

• Proactively identified and developed new customer relationships, expanding the client base
• Delivered tailored technical solutions by assessing and addressing customer requirements through customized projects
• Led direct sales activities, ensuring alignment with strategic sales goals and customer expectations
• Educated existing customers on various product offerings, resulting in improved product adoption and upselling opportunities
• Managed the technical updates of customer information, specifically for filling lines, flow wrap machines, end-of-line solutions, coding equipment, and consumable materials such as shrink films, stretch films, and PP straps.
• Provided expert technical support and promptly addressed customer clarifications and inquiries.
• Conducted product demonstrations, effectively communicating the technical advantages and benefits to prospective clients.
• Oversaw material and service procurement processes to guarantee timely delivery and maintain project timelines.

• Customer Support & Service Delivery: Provide high-quality after-sales support to customers, ensuring timely responses to service requests, troubleshooting, and resolving technical issues related to equipment and other warehouse equipment
• Maintenance & Repair: Perform routine maintenance, repairs, and preventative maintenance on forklifts, Reach trucks, Stackers, automated storage systems, and other warehouse equipment to ensure optimal performance and uptime
• Installation & Commissioning: Lead or assist in the installation and commissioning of new equipment at customer sites, ensuring proper setup, configuration, and operational testing
• Diagnostics & Troubleshooting: Utilize advanced diagnostic tools and software to identify, troubleshoot, and resolve technical faults in equipment, reducing downtime and improving operational efficiency for customers
• Spare Parts Management: Manage the availability and supply of spare parts, ensuring timely ordering and replacement to minimize machine downtime
• Customer Training: Provide on-site and remote training to customers and operators on the safe and efficient use of equipment, ensuring they are familiar with operating procedures, maintenance, and troubleshooting techniques
• Service Contracts Management: Manage customer service contracts, including preventative maintenance agreements, ensuring all contractual obligations are met, and coordinating scheduled maintenance visits
• Technical Reporting: Document all maintenance activities, service reports, and technical issues, providing detailed reports to customers and internal teams for future reference and continuous improvement.

• As a Service Engineer, I am responsible for providing technical support, maintenance, and repair services for Weigh feeders, Vertical Packing Machines, and Batching Systems
• My role ensures the efficient operation of these systems across various industries, delivering high-quality service to customers in India and Nepal
• Installation & Commissioning: Lead the installation and commissioning of PLC based Weigh feeders, Vertical Packing Machines, and Batching Systems at customer sites, ensuring that the equipment is set up, calibrated, and tested according to specifications
• Diagnostics & Troubleshooting: Troubleshoot and resolve technical faults in Loadcell based and PLC based equipment
• Documentation & Reporting: Prepare detailed service reports documenting repairs, maintenance activities, and technical issues
• Ensure all reports are provided to customers and internal teams for record-keeping and follow-up.