TeShan Darroux

• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Supervised 60 operations staff and kept employees compliant with company policies and procedures.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and implemented strategies to maximize customer satisfaction.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Developed and maintained relationships with external vendors and suppliers.
• Analyzed and reported on key performance metrics to senior management.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints, and achieved year on year growth

• ·Assisted with the creation of Annual Budgets for sites and region, for discussion and agreement with Director of Operations, CEO, CFO and Board of Directors.
• · Worked with Operations Manager to analyse weekly and monthly sales activity, revenue and P&L reports, to ensure adherence to budgets, business plans and targets.
• · Developed and maintained effective working relations with the Partner representatives through effective communications, consultation and co-operation.
• · Was involved in the Business Development activities throughout the region to maximise partnership opportunities and develop awareness of DEI.
• · Led discussions on innovative measures that can be included to ensure a more effective / efficient operation, including IT, HR and communication processes.
• Recruited, trained, and coached a 45 member team to support company growth.

• Was responsible for and effectively drove the management of all day to day operational aspects for Smiler
• Ensured the Company’s Performance Management systems were being effectively implemented
• Analysed sales data and implemented sales strategies to maximise revenue and profitability.
• Initiated changes to improve the business
• Implemented practices and procedures to set the work culture and drive efficiency
• Set up the companies first Operation in London which helped secure $8.5m in funding

• Helped launch a new store
• Improved customer experience, sales and business KPIs
• Helped deliver a sustainable and efficient retail store and ensured stock availability, controled cost, minimised loss and met customer expectations
• Conducted monthly reviews, audits and risk assessments to protect patient and public safety

• Implemented successful new working practices to achieve increased sales performance
• Motivated and managed an exceptional delivery team
• Prepared staff schedules and managed stock
• Oversaw staff training and performance
• Ensured smooth day-to-day operation

Operations Manager, 2016-2020

Assistant Operations Manager, 2015-2016

Operations Management Trainee, 2015

Senior Team Leader, 2014-2015

Team Leader, 2012-2014

Sales Associate, 2011-2012

• Launched and led teams at new sites in Dubai & Macau
• Implemented a structured framework for product launches
• Led change management efforts to ensure seamless adoption of new processes and systems by staff members.
• Developed comprehensive performance improvement plans for consistent growth and success.
• Increased revenue by implementing effective sales strategies and training staff on customer engagement techniques.