TEWODROS ABAHOY
Sharjah,UAE
Summary
Detail-oriented and customer-focused professional with experience in banking operations, financial handling, and airport passenger services. Skilled in cash transactions, payment processing, reconciliation, and maintaining accuracy under pressure. Experienced in delivering excellent customer service, assisting travelers, and ensuring compliance with operational and security procedures. Recognized for strong numerical ability, integrity, and efficiency in fast-paced, high-volume environments such as airports.
Overview
13
13
years of professional experience
1
1
Certification
6
6
years of post-secondary education
Work history
Passenger cargo agent/City Check-In Facilitator
Al Sayara Limousine & Car Rental
2024.03 - 2026.02
- Facilitated city check-in services for passengers, ensuring accurate documentation, baggage tagging, and compliance with airline and aviation regulations.
- Coordinated passenger and cargo handling operations to ensure timely processing and smooth transfer to airport terminals.
- Maintained high accuracy in check-in procedures, reducing errors and operational delays.
- Delivered high-quality customer service by assisting passengers with travel inquiries, baggage requirements, and special service requests.
- Ensured strict adherence to aviation safety, security, and weight & balance procedures for luggage and cargo consignments.
- Managed high passenger volumes during peak travel periods while maintaining efficiency and professionalism.
Credit Follow-Up & Workout Officer
Berhan Bank S.C.
2020.04 - 2024.11
- Successfully recovered overdue and delinquent loans, contributing to a reduction in non-performing loan (NPL) ratios.
- Conducted credit risk analysis and portfolio reviews to identify early warning signals.
- Prepared and implemented loan restructuring and workout strategies for distressed borrowers.
- Coordinated closely with borrowers, legal teams, and internal departments to resolve problem loans.
- Prepared accurate credit follow-up reports, arrears aging schedules, and recovery status updates.
- Ensured full compliance with National Bank of Ethiopia (NBE) regulations and internal credit policies.
Packhouse Head & Supervisor
Jittu Horticulture & Logistics Co.
2013.06 - 2017.04
- Coordinated produce processing and packaging activities within a team of over 120 employees, utilising industry-standard practices to meet export and cargo shipment standards.
- Coordinated temperature-controlled logistics, utilising advanced monitoring systems to uphold ideal conditions throughout storage, packaging, and transportation.
- Achieved high standards of quality control by implementing strict inspection protocols for produce and packaging processes. Optimised inventory management, resulting in effective procurement strategies for packaging materials with reduced waste. Elevated packaging efficiency by utilising suitable materials to safeguard produce during transit. Enhanced production flow by accurately forecasting demand in collaboration with sales and production teams. Guaranteed compliance with food safety regulations, conducting audits and training staff to uphold health and safety standards.
- Ensured compliance with customs and regulatory requirements, minimising delays. Achieved streamlined processes through effective management of documentation. Enhanced operational efficiency by improving understanding of regulatory frameworks.
Education
BA Degree - Accounting & Finance
Admas University
Ethiopia 2016.11 - 2020.11
BSc Degree - Plant Science
Haramaya University
Ethiopia 2009.10 - 2011.06
Skills
- Credit Monitoring & Portfolio Management
- Client Negotiation & Relationship Handling
- Loan Restructuring & Work-Out Strategies
- Recovery & Loan Collection Strategies
- Training Program Design & Delivery
- Training Effectiveness Evaluation
- Performance Improvement Strategies
- Performance Management Systems (PMS)
- Data Collection & Validation
- Process Improvement & Automation
- City Check-In Operations
- Baggage Handling & Tagging Compliance
- Operational Efficiency & Time Management
Certification
- Time Management – Center for African Leadership Development (2022)
- Customer Service & Service Mindset Coca-Cola Company (2022)
- Knowledge Management – i-Capital Africa Institute (2023)
- Training of Trainers (ToT) – Ethiopian Management Institute (2023)
- Non-Performing Loan Management & Resolution – National Bank of Ethiopia (2024)
LANGUAGES
English (Fluent)
Amharic (Native)
Declaration
I hereby declare that the information provided above is true and accurate to the best of my knowledge and belief.
Timeline
Passenger cargo agent/City Check-In Facilitator
Al Sayara Limousine & Car Rental
2024.03 - 2026.02
Credit Follow-Up & Workout Officer
Berhan Bank S.C.
2020.04 - 2024.11
BA Degree - Accounting & Finance
Admas University
2016.11 - 2020.11
Packhouse Head & Supervisor
Jittu Horticulture & Logistics Co.
2013.06 - 2017.04
BSc Degree - Plant Science
Haramaya University
2009.10 - 2011.06