Tewodros Bezabeh
Toronto,Ontario
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
Apparel Group, Tommy Hilfiger
01.2022 - 07.2024
- Evaluate employee performance and identify hiring and training needs
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories
- Supervise, support, coach and motivate staff to perform their best
- Create reports, analyze and interpret retail data, like revenues, expenses and competition
- Drive the sales and profitability of the store
- Build and maintain a high level of customer experience
- Manage employee schedules and make sure all employees adhere to company's policies and guidelines.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Sales Associate
Apparel Group, Tommy Hilfiger
01.2018 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Science - Law (Pre-Law)
Unity University College
Addis Ababa01.2012
Accounting
Misrak Polytechnic College
Addis Ababa01.2009
Skills
- Time Management
- Team Building and Leadership
- Stock management
- Hiring and Training
- Retail Operations
- Inventory Control
- Customer Relations
- Store Organization
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
Languages
English
Upper intermediate (B2)
Amharic
Advanced (C1)
Personal Information
- Nationality: Ethiopian
- Visa Status: Open Work Permit
Timeline
Retail Store Manager
Apparel Group, Tommy Hilfiger
01.2022 - 07.2024
Sales Associate
Apparel Group, Tommy Hilfiger
01.2018 - 01.2022
Bachelor of Science - Law (Pre-Law)
Unity University College
Accounting
Misrak Polytechnic College
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