Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Tewodros Bezabeh

Tewodros Bezabeh

Toronto,Ontario

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

7
7
years of professional experience

Work History

Retail Store Manager

Apparel Group, Tommy Hilfiger
01.2022 - 07.2024
  • Evaluate employee performance and identify hiring and training needs
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories
  • Supervise, support, coach and motivate staff to perform their best
  • Create reports, analyze and interpret retail data, like revenues, expenses and competition
  • Drive the sales and profitability of the store
  • Build and maintain a high level of customer experience
  • Manage employee schedules and make sure all employees adhere to company's policies and guidelines.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Sales Associate

Apparel Group, Tommy Hilfiger
01.2018 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Bachelor of Science - Law (Pre-Law)

Unity University College
Addis Ababa
01.2012

Accounting

Misrak Polytechnic College
Addis Ababa
01.2009

Skills

  • Time Management
  • Team Building and Leadership
  • Stock management
  • Hiring and Training
  • Retail Operations
  • Inventory Control
  • Customer Relations
  • Store Organization
  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement

Languages

English
Upper intermediate (B2)
Amharic
Advanced (C1)

Personal Information

  • Nationality: Ethiopian
  • Visa Status: Open Work Permit

Timeline

Retail Store Manager

Apparel Group, Tommy Hilfiger
01.2022 - 07.2024

Sales Associate

Apparel Group, Tommy Hilfiger
01.2018 - 01.2022

Bachelor of Science - Law (Pre-Law)

Unity University College

Accounting

Misrak Polytechnic College

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Tewodros Bezabeh