Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Timeline
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THANAA GENDEEL

THANAA GENDEEL

Dubai ,UAE

Summary

Dedicated professional specializing in bilingual customer support with a strong record of exceptional communication and service delivery. Proficient in order processing systems and Microsoft Office Suite, showcasing excellent organizational and coordination skills. Recognized for attention to detail and effective problem-solving, facilitating collaboration across internal departments for seamless operations. Aiming to apply these skills in a dynamic, precision-focused team environment.

Overview

5
5
years of professional experience
10
10
years of post-secondary education

Work history

Sales executive

Neweast Group
Dubai_Jafza, UAE
05.2024 - Current
  • Reviewed and processed customer orders swiftly to guarantee accuracy.
  • Collaborated with logistics to schedule shipments that met customer specifications.
  • Prepared and dispatched final shipping documents, including invoices and packing lists.
  • Documented customer claims and coordinated internal investigations for prompt resolution.
  • Issued credit notes based on verified claims, ensuring customer satisfaction.
  • Maintained professional communication with customers regarding order statuses and shipment updates.
  • Followed up on payments diligently to ensure timely collections.

Customer service representative

Alfanar for study and travel
Nizhny Novgorod , Russia
08.2022 - 10.2023
  • Answered customer telephone calls swiftly, reducing on-hold wait times.
  • Offered technical support, leading to enhanced user experience.
  • Resolved customer complaints with appropriate solutions, ensuring positive outcomes.
  • Processed high-value payments with meticulous accuracy.

Customer service representative &Administration as

Ohra for Trading and investment CO.
Khartoum , Sudan
08.2020 - 07.2022
  • Resolved customer issues through effective conflict resolution techniques and strong interpersonal skills.
  • Maintained excellent relationships with numerous external clients by providing timely quotes and shipping information.
  • Prepared necessary forms to complete transactions.

Education

Bachelor of Arts - Russian language & linguistics

University of Khartoum
Khartoum, Sudan
10.2009 - 03.2015

Master of Business development Management - Management

Lobachevsky State University of Nizhny Novgorod
Nizhny Novgorod, Russian Federation
09.2018 - 10.2020

Master of International Relations & strafed - International Relations

Lobachevsky State University of Nizhny Novgorod
Nizhny Novgorod, Russian Federation
10.2020 - 07.2023

Skills

  • Bilingual customer support
  • Organizational skills
  • Communication and customer service
  • Order processing proficiency
  • Collaborative teamwork
  • Attention to detail
  • Client communication
  • Banner ad tracking

Additional Information

• Training, The embassy of Republic of Sudan, Moscow 12.04-12.05.2023

• PMP course, University of Khartoum Development Studies and Research Institute, 22.08-05.09.2021

• Volunteer at COY18 , Dubai, UAE,26-28.11.2023

• Volunteer of the program I care I can , Lobachevsky university, 2018-2022

• Volunteer at Winter Equestrian Forum , Dubai UAE,18-29.12.2023

Languages

Arabic : Native

English : Advanced

Russian : Advanced

Timeline

Sales executive

Neweast Group
05.2024 - Current

Customer service representative

Alfanar for study and travel
08.2022 - 10.2023

Master of International Relations & strafed - International Relations

Lobachevsky State University of Nizhny Novgorod
10.2020 - 07.2023

Customer service representative &Administration as

Ohra for Trading and investment CO.
08.2020 - 07.2022

Master of Business development Management - Management

Lobachevsky State University of Nizhny Novgorod
09.2018 - 10.2020

Bachelor of Arts - Russian language & linguistics

University of Khartoum
10.2009 - 03.2015

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THANAA GENDEEL