THANH HO
Summary
Dynamic Cabin Supervisor with Emirates Airlines, adept at leading multicultural teams to deliver exceptional in-flight experiences. A strong communicator with a passion for hospitality and a keen eye for detail, ensuring memorable customer experience. Enthusiastic about training and development, empowering crew members to strive for excellence with a background in team coaching.
Overview
13
13
years of professional experience
Work History
Cabin Supervisor
10.2024 - Current
- Supervised multicultural crews on international flights, ensuring the world's best in-flight experience was consistently delivered.
- Conducted detailed pre-flight and in-flight briefings aligned with company SOPs and service standards.
- Acted as the key point of contact for service recovery, resulting in high customer satisfaction and retention.
- Supported junior crews development through observation, engagement, and real-time feedback, empowering team members to confidently handle ad hoc situations.
- Wrote in-depth reports providing insights to relevant departments, driving better business decisions and improving service quality.
Cabin Crew (Various Grade)
Emirates Airlines
07.2014 - 10.2024
- Delivered discreet and personalized First Class service by proactively anticipating guest needs.
- Promoted onboard fine dining, wine pairings, and luxury amenities with confidence and product expertise, elevating the customer experience through seamless service flow.
- Maintained impeccable attention to detail and cabin presentation, consistently exceeding expectations in world-class service.
Team Leader – Call Center
Australian and New Zealand Bank
07.2012 - 07.2014
- Managed a team of 15 call center agents focused on resolving customer complaints, upselling, and cross-selling.
- Monitored call recordings for service standard compliance, identifying training opportunities for all team members.
- Conducted team meetings and one-on-one coaching sessions to reinforce best sales practices and boost team morale.
- Fostered a supportive learning environment, empowering agents to confidently overcome objections and close sales.
Education
Post Graduate Program in Data Science And Business
The University of Texas At Austin
Texas, USA01-2023
Bachelor of Science - Business Administration
Foreign Trade University
Ho Chi Minh City, Viet Nam01-2013
Skills
- Leading international cabin crews with confidence and diplomacy
- Strong understanding of service excellence and hospitality standards
- Excellent communication and interpersonal skills
- Passion for training and development
- Ability to engage and motivate learners
Computer Proficiency
Microsoft Office (Word, Excel, PowerPoint).
Canva.
Power BI.
Timeline
Cabin Supervisor
10.2024 - Current
Cabin Crew (Various Grade)
Emirates Airlines
07.2014 - 10.2024
Team Leader – Call Center
Australian and New Zealand Bank
07.2012 - 07.2014
Post Graduate Program in Data Science And Business
The University of Texas At Austin
Bachelor of Science - Business Administration
Foreign Trade University
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