THANSILA C H

Responded to customer inquiries via phone, email, and live chat with accuracy.

• Resolved customer complaints promptly, taking ownership to drive effective solutions.
• Processed orders, returns, and exchanges while ensuring compliance with company policies.
• Followed up with customers post-resolution to confirm satisfaction levels.

Identified and addressed customer needs proactively to enhance service quality.

Troubleshot common issues and escalated complex problems to appropriate teams.

• Documented customer feedback and provided management with insights on recurring issues.
• Collaborated with departments to resolve multifaceted issues and participated in team projects.

• Administrative Support: Answering phone calls, taking messages, managing email inboxes, and handling general correspondence.
• File Management: Maintaining and organizing files, both physical and digital, to ensure efficient access to important documents.
• Scheduling and Coordination: Scheduling appointments, meetings, and travel arrangements, and coordinating office events.
• Supply Management: Keeping track of office supplies, ordering new materials as needed, and ensuring a well-stocked environment.
• Clerical Tasks: Performing basic clerical duties such as sorting and distributing mail, faxing documents, and using office equipment like printers and photocopiers.
• Data Entry: Entering and maintaining data in spreadsheets or databases, as required.
• Greeting Visitors: Welcoming clients and visitors to the office, and directing them to the appropriate person or department.
• Proofreading and Distribution: Proofreading documents and distributing materials to staff.
• Note-Taking: Taking notes during meetings, and distributing meeting minutes.
• Bookkeeping and Data Entry: Assisting with basic bookkeeping tasks and data entry.
• Helping New Starters: Providing support and guidance to new employees as they onboard. Managed daily office operations, ensuring efficiency and organization across all administrative functions.
• Streamlined communication between departments to enhance collaboration and service delivery.
• Trained new employees on company policies and procedures, promoting a culture of continuous improvement.
• Developed and implemented office protocols to improve workflow and reduce processing times.
• Maintained accurate records and documentation to support compliance and operational reporting.

• Receiving and Processing Goods:Unloading trucks, receiving deliveries, and verifying shipments against documentation.
• Storing Inventory:Organizing, stacking, and storing materials in designated locations, ensuring proper shelf life and storage conditions.
• Order Fulfillment:Picking, packing, and preparing orders for shipping, sometimes involving the use of scanners and computers.
• Inventory Management:Tracking inventory levels, maintaining accurate records, and participating in cycle counts and audits.
• Warehouse Maintenance:Maintaining cleanliness, organization, and safety in the warehouse, ensuring a safe work environment.
• Equipment Operation:Operating warehouse equipment like forklifts and pallet jacks, adhering to safety regulations.
• Documentation and Reporting:Completing necessary paperwork, updating inventory records, and reporting discrepancies to supervisors.
• Collaboration:Working with other team members to achieve warehouse goals, including coordinating with suppliers and carriers.Managed inventory control processes, ensuring accuracy and efficiency in stock management.
• Collaborated with team members to streamline warehouse operations and improve service delivery.
• Assisted in training and onboarding new staff, fostering a culture of teamwork and excellence.
• Implemented safety protocols, contributing to a secure working environment for all employees.
• Utilized technical knowledge to troubleshoot equipment issues, minimizing downtime.