Like to introduce myself as a Graduate in commerce with solid hands of experience in the field of Customer care & Sales, and have collected my experiences from some companies through my dedicated hard work, enthusiasm,training and exposure.
I am a self starter, goal oriented and proactive
To seek a responsible position and climb up the hierarchy through consistent performance in a well established and ever growing organization to contribute up ones professional, interpersonal and organizational skills while working for the organization and also for ones individual development as a person
Work History
Relationship Manager
CARS24
Dubai, United Arab Emirates
11 2022 - Current
Greet customers arriving at the dealership
Showcase the dealership's vehicles and explain their features and warranties to customers
Answer customer ques ons about cars, financing and purchase process
Accompany customers on test drives, collecting licenses and documents on before handover
Negotiate car prices and trade-in values for customer's vehicles
Coordinate with the finance department to determine each customer's financing and ownership options
Contact past customers to ensure they are satisfied with their vehicles
Managed long-term customer relationships to increase revenue.
Delivered services to customer locations within target timeframes.
Carried out day-to-day duties accurately and efficiently.
Sales Executive
Ahmed Al Shamsi Teading LLC (freshpicks.ae)
Dubai, United Arab Emirates
01 2020 - 10 2022
Overseeing the daily opera ons of store, Taking necessaryac ons to run smoothly and effectively, moving sales team, creating business strategies and developing promotional materials.
Fostered positive relationships with customers to enhance loyalty and retention.
Worked with internal and external teams to initiate marketing strategies to grow at national, regional and specific sector levels.
Established and maintained positive, profitable client relationships through superb communication.
Understood customer needs to craft exceptional sales journeys.
Maintained awareness of latest industry trends, product knowledge and sales techniques.
Senior Executive
India Assist Pvt Ltd
New Delhi, India
07 2019 - 12 2019
SOS Assistance for the foreigners travelling to India
(New Delhi, Hariyana and Maharashtra)
CSA
Goibibo
New Delhi
01 2019 - 07 2019
(www.goibibo.com) customers with their hotel bookings.
Managed high volume of calls daily for efficient customer service.
Provided feedback from customers to the management for product improvement and enhancements.
Communicated effectively with other departments to resolve issues promptly.
Improved customer satisfaction by promptly addressing and resolving issues.
Resolved conflicts effectively using excellent negotiation skills.
Processed orders efficiently, minimising errors and delays in delivery.
Merchandiser
Dulsco
Dubai, United Arab Emirates
03 2014 - 03 2018
Worked as an indoor merchendiser for Panasonic (Homeappliances), Panasonic cameras (Lumix) and Toshiba (laptops & IT products).
Performed stock management duties for optimal inventory control.
Achieved improved product placement with negotiation skills.
Coordinated in-store displays according to promotional plans outlined by vendors.
Coordinated with suppliers to secure timely delivery of merchandise, preventing stockouts.
Handled returns and complaints efficiently, upheld customer satisfaction levels.
Assured retail store standards by maintaining an organised layout.
Sales Agent
Saifudhin Auto Spare Parts
Abudhabi , United Arab Emirates
03 2012 - 03 2014
Selling autoparts of Japan Cars (Toyota, Nissan, Mitsubishi, Mazda)
Provided after-sales support as required, enhancing overall customer experience.
Managed product demonstrations for increased customer engagement.
Maintained detailed records of sales activities for accurate forecasting.
Lead Trainer for the International Qualification at Nordic International Beauty and Training AcademyLead Trainer for the International Qualification at Nordic International Beauty and Training Academy