Summary
Work History
Education
Skills
Languages
Timeline
Generic
Thanuf Kunhimon

Thanuf Kunhimon

Dubai,United Arab Emirates

Summary

Like to introduce myself as a Graduate in commerce with solid hands of experience in the field of Customer care & Sales, and have collected my experiences from some companies through my dedicated hard work, enthusiasm,training and exposure.

I am a self starter, goal oriented and proactive

To seek a responsible position and climb up the hierarchy through consistent performance in a well established and ever growing organization to contribute up ones professional, interpersonal and organizational skills while working for the organization and also for ones individual development as a person

Work History

Relationship Manager

CARS24
Dubai, United Arab Emirates
11 2022 - Current
  • Greet customers arriving at the dealership
  • Showcase the dealership's vehicles and explain their features and warranties to customers
  • Answer customer ques ons about cars, financing and purchase process
  • Accompany customers on test drives, collecting licenses and documents on before handover
  • Negotiate car prices and trade-in values for customer's vehicles
  • Coordinate with the finance department to determine each customer's financing and ownership options
  • Contact past customers to ensure they are satisfied with their vehicles
  • Managed long-term customer relationships to increase revenue.
  • Delivered services to customer locations within target timeframes.
  • Carried out day-to-day duties accurately and efficiently.

Sales Executive

Ahmed Al Shamsi Teading LLC (freshpicks.ae)
Dubai, United Arab Emirates
01 2020 - 10 2022
  • Overseeing the daily opera ons of store, Taking necessaryac ons to run smoothly and effectively, moving sales team, creating business strategies and developing promotional materials.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Worked with internal and external teams to initiate marketing strategies to grow at national, regional and specific sector levels.
  • Established and maintained positive, profitable client relationships through superb communication.
  • Understood customer needs to craft exceptional sales journeys.
  • Maintained awareness of latest industry trends, product knowledge and sales techniques.

Senior Executive

India Assist Pvt Ltd
New Delhi, India
07 2019 - 12 2019
  • SOS Assistance for the foreigners travelling to India
  • (New Delhi, Hariyana and Maharashtra)

CSA

Goibibo
New Delhi
01 2019 - 07 2019
  • (www.goibibo.com) customers with their hotel bookings.
  • Managed high volume of calls daily for efficient customer service.
  • Provided feedback from customers to the management for product improvement and enhancements.
  • Communicated effectively with other departments to resolve issues promptly.
  • Improved customer satisfaction by promptly addressing and resolving issues.
  • Resolved conflicts effectively using excellent negotiation skills.
  • Processed orders efficiently, minimising errors and delays in delivery.

Merchandiser

Dulsco
Dubai, United Arab Emirates
03 2014 - 03 2018
  • Worked as an indoor merchendiser for Panasonic (Homeappliances), Panasonic cameras (Lumix) and Toshiba (laptops & IT products).
  • Performed stock management duties for optimal inventory control.
  • Achieved improved product placement with negotiation skills.
  • Coordinated in-store displays according to promotional plans outlined by vendors.
  • Coordinated with suppliers to secure timely delivery of merchandise, preventing stockouts.
  • Handled returns and complaints efficiently, upheld customer satisfaction levels.
  • Assured retail store standards by maintaining an organised layout.

Sales Agent

Saifudhin Auto Spare Parts
Abudhabi , United Arab Emirates
03 2012 - 03 2014
  • Selling autoparts of Japan Cars (Toyota, Nissan, Mitsubishi, Mazda)
  • Provided after-sales support as required, enhancing overall customer experience.
  • Managed product demonstrations for increased customer engagement.
  • Maintained detailed records of sales activities for accurate forecasting.

Education

B.com - Commerce

Shobit University
03/2009 - 03/2012

High School Diploma - High School

NIOS
Thrissur
01.2009

Skills


  • Customer service
  • Salesforce
  • CRM technologies
  • Financial planning
  • Adobe Photoshop
  • Photography composition
  • Multilingual
  • Time management
  • Marketing
  • Communication skills

Languages

English
Fluent
Hindi
Fluent
Malayalam
Native
Tamil
Advanced

Timeline

Relationship Manager

CARS24
11 2022 - Current

Sales Executive

Ahmed Al Shamsi Teading LLC (freshpicks.ae)
01 2020 - 10 2022

Senior Executive

India Assist Pvt Ltd
07 2019 - 12 2019

CSA

Goibibo
01 2019 - 07 2019

Merchandiser

Dulsco
03 2014 - 03 2018

Sales Agent

Saifudhin Auto Spare Parts
03 2012 - 03 2014

B.com - Commerce

Shobit University
03/2009 - 03/2012

High School Diploma - High School

NIOS
Thanuf Kunhimon