Problem-solving Front Desk Executive at busy building experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Front Desk Executive
Tafawuq Facilities Management L.L.C, Eltizam Asset Management Group
Abu Dhabi
2021.03 - Current
Oversaw front desk operations with eye for company reputation, staff productivity and operational efficiency.
Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Attended staff meetings and brought issues to attention of upper management.
Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Sales & Marketing Manager
Zum Zum
Chennai
2015.05 - 2019.04
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Engaged with customers to build rapport and loyalty.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Increased sales by offering advice on purchases and promoting additional products.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
MBA - Human Resources And Marketing
University of Madras
Chennai, India
2016.06 - 2018.05
Bachelor of Commerce - Business
University of Madras
Chennai, India
2012.06 - 2015.04
Skills
Company organization
undefined
Certification
Certificate of Employment Intermediaries
Timeline
Front Desk Executive
Tafawuq Facilities Management L.L.C, Eltizam Asset Management Group
2021.03 - Current
Certificate of Employment Intermediaries
2020-01
Certificate In Hospitality Management
2020-01
MBA - Human Resources And Marketing
University of Madras
2016.06 - 2018.05
Sales & Marketing Manager
Zum Zum
2015.05 - 2019.04
Bachelor of Commerce - Business
University of Madras
2012.06 - 2015.04
Similar Profiles
DEANNA MAE MARTINEZDEANNA MAE MARTINEZ
RECEPTIONIST/CONCIERGE at Tafawuq Facilities ManagementRECEPTIONIST/CONCIERGE at Tafawuq Facilities Management