THANVIR NISHAT
Front Desk Executive
Abu Dhabi
Summary
Problem-solving Front Desk Executive at busy building experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Front Desk Executive
Tafawuq Facilities Management L.L.C, Eltizam Asset Management Group
Abu Dhabi
03.2021 - Current
- Oversaw front desk operations with eye for company reputation, staff productivity and operational efficiency.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Attended staff meetings and brought issues to attention of upper management.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Sales & Marketing Manager
Zum Zum
Chennai
05.2015 - 04.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Increased sales by offering advice on purchases and promoting additional products.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
MBA - Human Resources And Marketing
University of Madras
Chennai, India 06.2016 - 05.2018
Bachelor of Commerce - Business
University of Madras
Chennai, India 06.2012 - 04.2015
Skills
Company organization
Labor negotiations
Recruitment strategies
Training programs
Candidate Sourcing
Recruitment
Talent management
Mail handling
Team Building
Certification
Certificate of Employment Intermediaries
Timeline
Front Desk Executive
Tafawuq Facilities Management L.L.C, Eltizam Asset Management Group
03.2021 - Current
Certificate of Employment Intermediaries
01-2020
Certificate In Hospitality Management
01-2020
MBA - Human Resources And Marketing
University of Madras
06.2016 - 05.2018
Sales & Marketing Manager
Zum Zum
05.2015 - 04.2019
Bachelor of Commerce - Business
University of Madras
06.2012 - 04.2015