THANVIR NISHAT
Front Desk Executive
Abu Dhabi
Summary
Problem-solving Front Desk Executive at busy building experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Front Desk Executive
Tafawuq Facilities Management L.L.C, Eltizam Asset Management Group
Abu Dhabi
2021.03 - Current
- Oversaw front desk operations with eye for company reputation, staff productivity and operational efficiency.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Attended staff meetings and brought issues to attention of upper management.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Sales & Marketing Manager
Zum Zum
Chennai
2015.05 - 2019.04
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Increased sales by offering advice on purchases and promoting additional products.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
MBA - Human Resources And Marketing
University of Madras
Chennai, India 2016.06 - 2018.05
Bachelor of Commerce - Business
University of Madras
Chennai, India 2012.06 - 2015.04
Skills
Company organization
Certification
Certificate of Employment Intermediaries
Timeline
Front Desk Executive
Tafawuq Facilities Management L.L.C, Eltizam Asset Management Group
2021.03 - Current
Certificate of Employment Intermediaries
2020-01
Certificate In Hospitality Management
2020-01
MBA - Human Resources And Marketing
University of Madras
2016.06 - 2018.05
Sales & Marketing Manager
Zum Zum
2015.05 - 2019.04
Bachelor of Commerce - Business
University of Madras
2012.06 - 2015.04
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