THARINDU SENARATH YAPA
Meegoda
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
5
5
years of professional experience
Work History
Singer ( Sri Lanka ) PLC
05.2022 - 02.2024
- Communicated effectively with supervisors and coworkers, fostering a positive working environment on the loading dock.
- Improved loading times by optimizing cargo distribution and placement.
- Collaborated effectively with colleagues, fostering a positive team atmosphere that improved overall performance.
- Developed strong relationships with clients, addressing concerns promptly while providing excellent customer service throughout the entire process.
New Senadeera Book Shop
03.2020 - 04.2022
- Handled customer inquiries via phone or email, resolving issues promptly while maintaining professionalism at all times.
- Facilitated the processing of special orders, ensuring timely delivery and customer satisfaction.
- Developed strong relationships with local schools and libraries, promoting store programs and services within the community.
- Contributed to a positive store atmosphere with excellent customer service skills and a welcoming demeanor.
- Assisted customers with locating desired titles or suggesting alternatives based on personal preferences or interests.
Arpico
03.2019 - 01.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Greeted customers entering store and offered assistance with requirements.
- Handled escalated customer issues, negotiating resolutions that balanced the needs of the store and the individual client.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Successfully Completed G.C.E (O/L) Examination
Kottawa Dharmapala Maha Vidyalaya
KottawaPlantation Course - Plantation
National Youth Center
Pannala Training Camp02.2017
Leadership Training Course - Organizational Leadership
National Youth Corps
Pannala Training Camp08.2018
Skills
- Customer Assistance
- Customer Service
- Store maintenance
- Team Collaboration
Religion
Buddhist
Passport
N8115284
Nic No
199820002419
Faced To Ordinary Level Exam
True
Education
Followed plantation course at National Youth Center, Pannala Training Camp., Followed a Training Course in National Youth Corps for 06 months., Completed NVQ Level 03.
Marital Status
Single
Personal Information
- Date of Birth: 07/18/1998
- Gender: Male
- Nationality: Sri Lankan
Languages
English
Intermediate (B1)
Sinhala
Bilingual or Proficient (C2)
Timeline
Singer ( Sri Lanka ) PLC
05.2022 - 02.2024
New Senadeera Book Shop
03.2020 - 04.2022
Arpico
03.2019 - 01.2020
Successfully Completed G.C.E (O/L) Examination
Kottawa Dharmapala Maha Vidyalaya
Plantation Course - Plantation
National Youth Center
Leadership Training Course - Organizational Leadership
National Youth Corps
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