Summary
Work history
Education
Skills
Timeline
Intern
THARUN C.T. PILLAI

THARUN C.T. PILLAI

DUBAI

Summary

Starting career with Dnata in 2006, I have honed expertise in handling various ground support equipment, including TOW TRACTOR, MDL, LDL, STEPS, MCB, and Cargo Transporter, and have consistently demonstrated my commitment to operational excellence and safety.

Throughout my career, I have been recognized for my ability to quickly gain proficiency, obtaining multiple operational endorsements within my first year. My experience includes ensuring strict adherence to safety regulations, effectively coordinating resources, and delivering seamless turnaround times to maintain high service levels.

I was promoted to oversee Aircraft Appearance Operations, where I specialized in interior cleaning, exterior washing operations, and the management of aircraft washing units. My role required close collaboration with cross-functional teams to ensure that every aircraft was properly cleaned and prepared for departure, guaranteeing the highest standards of aircraft presentation and customer satisfaction.

Currently, I am working as a Senior Assistant Trainer at dnata training , where I lead aircraft appearance-related training, including recurrent training programs for employees. In this role, I design and conduct training sessions that cover all aspects of aircraft appearance operations, from safety protocols to the technical use of equipment and cleaning techniques. I am responsible for ensuring that all team

members are equipped with the skills and knowledge to maintain operational efficiency and uphold the company’s high standards.

AU certifications on :

  • TAEDEL301 – Provide Work Skill Instruction
  • TAEDEL401 – Plan, Organise, and Deliver Group-Based Learning
  • TAEASS301 – Assess Competence

Work history

Senior Assistant Trainer

Dnata Training
11.2022 - 03.2025
  • Conducted training sessions for new and existing employees in various areas, such as Aircraft Interior Cleaning operations and Aircraft Exterior Washing .
  • Delivered both theoretical and practical training in a classroom setting as well as hands-on training in real-world scenarios.
  • Utilized a variety of training methods, including presentations, demonstrations, role-playing, and e-learning modules.
  • Ensured that all trainees received proper documentation and certification upon successful completion of training programs.
  • Assisted with the operational side of training, including preparing training rooms, managing training resources, and coordinating with other departments to ensure the smooth delivery of training sessions.

Aircraft Appearance Team Leader / Stores Leader

Dnata
08.2017 - 11.2022
  • Lead and supervise a team of aircraft appearance staff, ensuring tasks are carried out efficiently and to the highest standards.
  • Assign daily tasks and monitor progress to ensure timely completion of all aircraft cleaning and appearance services.
  • Ensure that all cleaning procedures and aircraft appearance standards are adhered to, including interior cleanliness, cabin preparation, and safety compliance.
  • Perform regular inspections to assess the quality of work completed and ensure adherence to safety regulations.
  • Ensure all resources are stored properly and equipment is regularly checked for safety and functionality.
  • Oversee the management of inventory, ensuring that stock levels are sufficient for operational needs.
  • Conduct regular stock audits to track usage and prevent shortages or overstocking.
  • Order and replenish stock, ensuring that all products and materials are received and stored according to company procedures.
  • Communicate with suppliers to ensure timely delivery of stock and resolve any discrepancies or issues with orders.

Senior Equipment Assistant

Dnata
08.2013 - 03.2017
  • Ensure equipment is operating efficiently, and address any operational issues promptly.
  • Supervise and lead a team of equipment operators, ensuring they follow proper procedures and safety protocols.
  • Assign daily tasks and monitor performance to ensure productivity and quality standards are met.
  • Oversee routine inspections and preventive maintenance schedules to minimize equipment downtime.
  • Maintain accurate records of equipment usage, maintenance schedules, repairs, and inspections.
  • Develop and maintain an effective schedule for equipment and operators, ensuring timely allocation for each flight.
  • Prepare regular reports for management on equipment performance, maintenance activities, and any operational issues.
  • Confirm that all assigned operators are prepared and equipped for their tasks before each flight, ensuring they follow safety and operational procedures.

EQUIPMENT OPERATOR III & IV

AIRPORT OPERATIONS-RAMP SERVICES
09.2006 - 10.2013
  • Operate a variety of ground support equipment (GSE), including Tow Tractor, Mobile Conveyor Belt (MCB), Lower Deck Loader (LDL), Passenger Steps, and Main Deck Loader (MDL) to ensure efficient and safe aircraft ground handling operations.
  • Maintain a strong focus on safety, adhering to all airport and aviation regulations while ensuring personal protective equipment (PPE) and other safety protocols are followed.
  • Strong background in equipment operations and troubleshooting, ensuring minimal downtime and smooth airport operations.
  • Endorsed in Tow Tractor, MCB, LDL, Passenger Steps, and MDL with proven ability to operate each piece of equipment efficiently and safely.

Education

PDC -

NILAMEL N.S.S COLLAGE

DIPLOMA IN BOOK KEEPING - ACCOUNTING

03.1999

MS OFFICE -

DIGITAL ACCADEMY
03.1998

Skills

  • Joined dnata in September 2006 as Equipment Operator
  • Gained proficiency in handling various ground support equipment including MDL, LDL, STEPS, MCB, and Cargo Transporter
  • Obtained multiple operational endorsements within the first year, enhancing versatility in ground operations
  • Played a key role in ensuring the timely and efficient preparation of aircraft for departure, including cleaning, cabin checks, and exterior appearance
  • Managed daily coordination of equipment and personnel to meet operational demands and adhere to safety and quality standards
  • Consistently recognized for ensuring compliance with safety regulations and operational efficiency in a high-paced environment
  • Worked closely with teams to ensure seamless turnaround times, maintaining high service levels and customer satisfaction
  • Transferred to Aircraft Appearance Operations and promoted to Senior Equipment Assistant in dnata training , overseeing Aircraft Appearance related trainings ( Interior Cleaning , Exterior Washing Operations and Aircraft Washing Units)

Timeline

Senior Assistant Trainer

Dnata Training
11.2022 - 03.2025

Aircraft Appearance Team Leader / Stores Leader

Dnata
08.2017 - 11.2022

Senior Equipment Assistant

Dnata
08.2013 - 03.2017

EQUIPMENT OPERATOR III & IV

AIRPORT OPERATIONS-RAMP SERVICES
09.2006 - 10.2013

PDC -

NILAMEL N.S.S COLLAGE

DIPLOMA IN BOOK KEEPING - ACCOUNTING

MS OFFICE -

DIGITAL ACCADEMY
THARUN C.T. PILLAI