Tharushi Herath
Summary
Enthusiastic candidate with extensive experience in customer service and operations at a banking institute. Dependable at managing multiple priorities with a positive attitude and detail-oriented team player with strong organizational skills.
Overview
6
6
years of professional experience
Work History
Banking Operations Specialist
DFCC Bank PLC
Colombo, Sri Lanka.
11.2017 - 07.2023
- Manage and supervise a team of 10 junior employees in Mandate Verification & Archiving.
- Optimized workflows within the branch so that resources could be allocated more efficiently based on changing demands throughout any given day.
- Developed comprehensive reports on operations performance, providing valuable insights for decision-making processes.
- Implemented cost-saving measures, effectively reducing operational expenses without compromising service quality.
- Enhanced customer satisfaction with prompt issue resolution and personalized service.
- Ensure company compliance with laws, regulations, and industry standards.
- Implemented successful remediation efforts following audit findings, minimizing adverse consequences for the organization.
- Handling confirmation requests related to visa balance confirmations.
- Preparing response letters to inland revenue department inquiries and court order requirements.
- Processing and screening account opening mandates and documentation, digital channel applications across the branch network.
- Resolve all customer inquiries within the agreed turnaround time.
- Conduct data checks and input data into the core banking system for account maintenance.
- Complete and maintain customer profile records accurately in the system.
- Follow Compliance, audit, and central bank policies in order to process, standard operating procedures, and instructions to ensure consistent delivery of high-quality service to customers and stakeholders.
- Managing bank systems such as Symbols EOC, CRM, Taminos T24, Sky-lease, and Pawning.
Education
MBA - Business Administration
University of Northampton
London, United Kingdom.11.2021
Postgraduate Diploma - Business Management
EduQual
London, United Kingdom11.2019
High School Diploma -
Girl's High School Kandy
Kandy, Sri Lanka08.2014
Skills
- Anti-Money Laundering
- Transaction Screening & Processing
- KYC/ EDD/ CDD
- MIS Reporting
- Reconciliations & Reporting
- Microsoft Office 360
- Process Automation
- Clearing and Settlement
- Audit preparation
- Customer experience management
- Document Verification
- Application Review
Languages
English
Advanced (C1)
Hindi
Beginner (A1)
Tamil
Elementary (A2)
Sinhala
Bilingual or Proficient (C2)
Timeline
Banking Operations Specialist
DFCC Bank PLC
11.2017 - 07.2023
MBA - Business Administration
University of Northampton
Postgraduate Diploma - Business Management
EduQual
High School Diploma -
Girl's High School Kandy