THASNI SHINOS
DUBAI,UAE
Summary
Logistics professional with 10 years of experience . Skilled at Operations, Marketing , customer service , strategic planning and staff governance. Listens to customers to understand needs and optimise service delivery.
Overview
10
10
years of professional experience
4
4
Certification
Work history
CUSTOMER SERVICE MANAGER
NRICH GULF FZCO
Dubai, UAE
03.2023 - Current
- Diagnosed and communicated with customers at appropriate level of understanding requirements and operational issues
- Effectively handled daily customer meetings, sales calls and account management tasks.
- Performed Sales without target -Built long-term relationships with customers and generated referrals from existing clients. On Board few customers in to the company,
- Pricing -Checking best price in market and quoting to customers. Keeping good relation ship with agents and lines.
- Managed Logistics operations
OPERATIONS MANAGER -LOGISTICS
JARRY LOGISTICS
DUBAI
01.2022 - 02.2023
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Execution of new operation ideas
- Entire operation of the organization.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Also bring in new clients to the company
LOGISTICS FACULTY AND STUDENTS PLACEMENT OFFICER
TRANSGLOBE SCHOOL OF LOGISTICS AND AVIATION MANAGEMENT
COCHIN, INDIA
12.2019 - 11.2021
- Preparing lessons and projects to complete learning objectives for logistics subjects
- Set up lesson materials, bulletin board displays and demonstrations.
- To look after placement training and placement activities of students
- To work in consultation with coordinator Industry interaction for organizing lectures and training for students from professionals and industry
- Assisting to conduct seminars, Group discussions, guest lecturers by Industrial experts
- Carried out day-to-day duties accurately and efficiently
- Establishing and enforcing rules of behaviour for students in classroom.
LOGISTICS TRAINER
QUESS CORP LIMITED
THRISSUR, INDIA
09.2018 - 12.2018
- Conducts classroom training on logistics as per Activity Cum Lesson Plan
- Giving job training for students on how to prepare shipping documents and warehouse procedures
- Completes documentation of placed students
- Work with Centre Manager to improve skill & productivity aspects of students.
TEAM LEADER OF LOGISTICS OPERATIONS
WORLDLINK LOGISTICS SERVICES FZE
DUBAI, UAE
06.2015 - 11.2017
- Managing and coordination of import and export operations
- Coordination and monitoring of Import from China to Dubai and reexport to KSA with suppliers, agents and customers
- Getting rates from Airlines
- Preparing/ assigning team members to prepare documents such as Commercial invoices, packing list, Airway bills, delivery notes, certificate of origin, SASO ...etc for export
- Preparing and executing AWB through Calogi ( DNATA system)
- Coordination with warehouse team for on time packing
- Planning Meetings with team and giving instructions for adapting the new challenges and business environments
- Cross checking all original documents of shipments with clearance team in KSA
- Following up the shipments and coordinating with destination team for clearance and delivery on time to the end customers
- Arranging meeting with clients and third parties
- Working with customers to understand needs and provide excellent service
- Finding solutions for exporting goods with time and cost effective Method
- Keeping a track on timely hand over of shipment details to accounts department
- Overall control of operation department.
LOGISTICS COORDINATOR AND IT SUPPORT
BSV SHIPPING AGENCIES LLC
DUBAI
03.2014 - 04.2015
- NVOCC import& export documentation
- Manifesting, sending cargo arrival notice, issuing DO
- Enquiring slots & rates, Making B/L s
- Maintaining inventory report of BSV stack
- Arranging release for containers
- Filing load list, discharge list in Dubai trade
- Entering each jobs in logistics software system (ERP)
- Tracked orders and notified customers of status or potential delays
- Trouble-shooting technical problems in the office hard wares.
SYSTEM ADMINISTRATOR
QZAAK TECHNOLOGIES
INDIA
09.2011 - 05.2013
- Administrative and secretarial support to Senior management on request
- Answering calls and messages to address customer inquiries and concerns
- Assist with booking travel.
Education
Bachelor of Technology - Electronics and communication
Engineering
India Higher secondary - Science with Mathematics
Plus two
Skills
- Excel proficiency
- Inter-department collaboration
- Sales proficiency
- Analytical problem solving
- Logistics policies and procedures
- SAP and ERP system knowledge
- Customer service
- Microsoft Outlook, Word and Excel
- MS Office expert
- Effective workflow management
- Leadership
- Customer-focused
Certification
- IATA DGR CATEGORY 6, SHARAF ACADEMY OF AVIATION , DUBAI.
- CALOGI FREIGHT FORWARDER TRAINING COURSE, DNATA , DUBAI.
- DIPLOMA IN NETWORK ENGINEERING , KELTRON,KERALA
- PROGRAMMING LANGUAGES IN .NET WITH ASP .NET, NIELT, KERALA
Languages
MALAYALAM
Native
ENGLISH
Proficient (C2)
HINDI
Intermediate
TAMIL
Upper intermediate
References
References available upon request.
Declaration
I hereby declare that the above information is true and correct to the best of my knowledge.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
CUSTOMER SERVICE MANAGER
NRICH GULF FZCO
03.2023 - Current
OPERATIONS MANAGER -LOGISTICS
JARRY LOGISTICS
01.2022 - 02.2023
LOGISTICS FACULTY AND STUDENTS PLACEMENT OFFICER
TRANSGLOBE SCHOOL OF LOGISTICS AND AVIATION MANAGEMENT
12.2019 - 11.2021
LOGISTICS TRAINER
QUESS CORP LIMITED
09.2018 - 12.2018
TEAM LEADER OF LOGISTICS OPERATIONS
WORLDLINK LOGISTICS SERVICES FZE
06.2015 - 11.2017
LOGISTICS COORDINATOR AND IT SUPPORT
BSV SHIPPING AGENCIES LLC
03.2014 - 04.2015
SYSTEM ADMINISTRATOR
QZAAK TECHNOLOGIES
09.2011 - 05.2013
Bachelor of Technology - Electronics and communication
Engineering
Higher secondary - Science with Mathematics
Plus two
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