Open to work
Thelma Panashe Mabhutsu
Sharjah,UAE
Work preference
Summary
Analytical professional with expertise in data analysis and visualisation using SPSS, SQL, and Python to generate insights. Experienced in Microsoft Office and CRM software, with a solid grasp of monitoring frameworks and the logframe approach. Skilled in predictive modelling and data presentation, enhancing organisational decision-making through advanced analytical techniques.
Overview
1
1
Language
8
8
years of post-secondary education
10
10
years of professional experience
Work history
Data analyst
Econet Wireless
Harare, Zimbabwe
2025.11 - 2026.06
- Performed statistical analysis on diverse datasets for gaining market knowledge.
- Streamlined data processing with automation techniques.
- Managed confidential databases, ensured secure handling of sensitive information.
- Executed regular maintenance on databases, enhanced overall system performance.
Monitoring and Evaluation Assistant
Zimttech
Mhondoro Ngezi, Zimbabwe
2020.11 - 2025.10
- Collaborated closely with Monitoring and Evaluation Officers to meet organisational objectives.
- Assisted in the design of evaluation frameworks, improving programme outcomes.
- Improved data collection methods for more accurate reporting.
- Created databases for efficient data storage and retrieval systems.
- Produced insightful presentations using collected data, facilitating informed decisions at management level.
- Organised regular team meetings, fostering better communication and collaboration.
Airport customer service agent
Joshua Mqabuko Nkomo International Airport
Bulawayo, Zimbabwe
2018.12 - 2020.10
- Contributed to team targets by consistently delivering exceptional customer service under pressure situations.
- Supported anxious or distressed passengers compassionately helping them handle travel-related stress effectively.
- Dealt with flight disruptions professionally ensuring minimal inconvenience to passengers.
- Maintained updated knowledge on airline policies and procedures for accurate information dissemination.
Customer service person
Econet Wireless
Harare, Zimbabwe
2018.01 - 2018.11
- Delivered exceptional service by understanding and responding to individual needs.
- Dealt with difficult customers tactfully, leading to satisfactory outcomes.
- Gathered useful feedback from customers resulting in better business strategies.
- Handled confidential data securely respecting privacy laws and regulations.
Marketing assistant
Surface Wilmar
Harare, Zimbabwe
2017.01 - 2018.01
- Participated in creative brainstorming sessions, generating innovative campaign ideas.
- Analysed sales data, contributing towards improved product positioning strategies.
- Conducted competitor analysis, identifying potential opportunities and threats.
- Managed customer database to improve targeted marketing efforts.
- Streamlined communication channels for increased efficiency in project management.
- Fostered relationships with key industry influencers for strengthened partnerships.
Customer Service Agent
N1 Hotel
Harare, Zimbabwe
2016.01 - 2017.01
- Took ownership of customer concerns, ensured comprehensive resolution efforts were made.
- Developed rapport with customers through empathetic listening skills.
- Assisted customers in navigating company website, enhanced user experience.
- Conducted outbound calls, improved brand awareness among potential customers.
- Trained new hires on company policies and procedures, facilitated smoother onboarding process.
Education
Master's degree - Data Analytics
Chinhoyi University of Technology,
Chinhoyi,Zimbabwe 2024.01 - 2026.01
Bachelor's degree - International Marketing
Chinhoyi University of Technology
Chinhoyi,Zimbabwe 2015.03 - 2019.03
Diploma - Project Management
Project Management institute of Zimbabwe
Harare,Zimbabwe 2017.06 - 2018.01
High School Diploma - Business
Avenues High School
Harare,Zimbabwe 2013.01 - 2014.11
Skills
- SQL proficiency
- PYTHON
- SPSS proficiency
- Power BI
- Data Visualisation
- Predictive modelling
- Database management
- Excel expertise
- Monitoring frameworks
- Logframe expertise
- Office suite proficiency
- Data presentation
- Results-Driven approach
Languages
English
Fluent
Affiliations
- Travelling
- Playing chess and puzzles
Timeline
Data analyst
Econet Wireless
2025.11 - 2026.06
Master's degree - Data Analytics
Chinhoyi University of Technology,
2024.01 - 2026.01
Monitoring and Evaluation Assistant
Zimttech
2020.11 - 2025.10
Airport customer service agent
Joshua Mqabuko Nkomo International Airport
2018.12 - 2020.10
Customer service person
Econet Wireless
2018.01 - 2018.11
Diploma - Project Management
Project Management institute of Zimbabwe
2017.06 - 2018.01
Marketing assistant
Surface Wilmar
2017.01 - 2018.01
Customer Service Agent
N1 Hotel
2016.01 - 2017.01
Bachelor's degree - International Marketing
Chinhoyi University of Technology
2015.03 - 2019.03
High School Diploma - Business
Avenues High School
2013.01 - 2014.11