Summary
Overview
Work History
Education
Skills
Timeline
Generic
THELMA SUSANO SAYNO

THELMA SUSANO SAYNO

Receptionist/Admin/Travel Consultant
Dubai,Al

Summary

CAREER OBJECTIVE: To secure a challenging and responsible position in a reputable organization to expand my learning’s, knowledge and skills while making a significant contribution to the success of the company. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

19
19
years of professional experience
22
22
years of post-secondary education

Work History

Receptionist/Admin/Travel Consultant

DSD TOURISM LLC
Dubai, DU
11.2021 - Current
  • Confirmed appointments, communicated with clients and updated client records
  • Managed multiple tasks and met time-sensitive deadlines
  • Answered central telephone system and directed calls accordingly
  • Screened visitors and issued badges to maintain safety and security
  • Restocked supplies and submitted purchase orders to maintain stock levels
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Responded to inquiries from callers seeking information
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Corresponded with clients through email, telephone or postal mail
  • Coordinated catering and set up conference rooms for corporate and client meetings
  • Provided callers with address, directions, company website and related information
  • Scheduled and confirmed appointments and meetings for senior management team
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
  • Kept reception area clean and neat to give visitors positive first impression
  • Resolved customer problems and complaints
  • Maintained confidentiality of information regarding clients and company
  • Provided clerical support to company employees by copying, faxing and filing documents
  • Answered phone promptly and directed incoming calls to correct offices
  • Troubleshot copy machines and printers and scheduled service as needed

Immigration Consultant

GATEWAY VISA SOLUTION
Dubai, DU
04.2021 - 11.2021
  • Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries
  • Collaborated with outside counsel to interpret and apply technical immigration policies and procedures
  • Educated managers on complex nuances associated with foreign nationals to support recommended solutions that met individual and business needs
  • Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions
  • Worked with public and private agencies to refer and educate immigrants on laws, community resources and options for various needs
  • Collaborated with individuals and families to evaluate applications and determine eligibility for resettlement transitions
  • Managed refugee and asylee education projects by fundraising and developing program opportunities
  • Built effective relationships with business partners to facilitate immigration program activities
  • Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration policy
  • Drove continuous improvement in day-to-day process and transformation initiatives that resulted in impactful evolution
  • Identified potential issues and concerns and proactively escalated to manager to reduce barriers
  • Explained visa rules and regulations to comply with Department of Labor and Department of State standards
  • Maintained public access files to facilitate compliance, documentation and execution of immigration policies and procedures
  • Communicated with clients and collected information to research cases and prepare settlement offers
  • Explained available courses of action and possible repercussions of cases to clients
  • Researched and wrote contracts, agreements and proposals
  • Apprised clients of potential risks and costs associated with each course of action
  • Minimized risk exposure through careful advice on business operations and strategic plans

Transportation and Clinic Data Entry Clerk

JSS PRIVATE SCHOOL
Dubai, DU
02.2015 - 03.2021
  • Developed team communications and information for meetings
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
  • Maintained energy and enthusiasm in fast-paced environment
  • Monitored company inventory to keep stock levels and databases updated
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Used coordination and planning skills to achieve results according to schedule
  • Conducted research, gathered information from multiple sources and presented results
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
  • Onboarded new temps by entering employee information into systems
  • Carried out day-to-day duties accurately and efficiently
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Improved operations through consistent hard work and dedication
  • Increased customer satisfaction by resolving issues
  • Used Microsoft Word and other software tools to create documents and other communications
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Created plans and communicated deadlines to complete projects on time
  • Identified issues, analyzed information and provided solutions to problems
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Adhered to social distancing protocols and wore mask or face shield
  • Received and processed stock into inventory management system
  • Collaborated with team members to achieve target results
  • Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems
  • Managed team of employees, overseeing hiring, training and professional growth of employees
  • Participated in team-building activities to enhance working relationships
  • Developed and maintained courteous and effective working relationships
  • Prepared variety of different written communications, reports and documents
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Resolved problems, improved operations and provided exceptional service
  • Actively listened to customers' requests, confirming full understanding before addressing concerns

Kitchen Supervisor

Divine Foods Catering Establishment
Dubai, DU
03.2014 - 03.2020
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Developed recipes and menus by applying understanding of market demand and culinary trends,
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Oversaw grill, stove and oven and cleaned equipment after every shift.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Controlled food costs and managed inventory.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created new recipes, outlined steps and training staff on correct preparation.
  • Monitored food preparation, production and plating for quality control.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Set and oversaw weekly and special event menu plans.
  • Introduced mentoring program and effectively managed employee mistakes to decrease overall waste.
  • Exceeded goals through effective task prioritization and great work ethic.

Transportation Data Entry Clerk

JSS INTERNATIONAL SCHOOL
Dubai, DU
08.2009 - 01.2015
  • Received and processed stock into inventory management system
  • Used Microsoft Word and other software tools to create documents and other communications
  • Led projects and analyzed data to identify opportunities for improvement
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Used coordination and planning skills to achieve results according to schedule
  • Carried out day-to-day duties accurately and efficiently
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Increased customer satisfaction by resolving issues
  • Identified issues, analyzed information and provided solutions to problems
  • Developed team communications and information for meetings
  • Successfully maintained clean, valid driver's license and access to reliable transportation
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Drove operational improvements which resulted in savings and improved profit margins
  • Onboarded new temps by entering employee information into systems
  • Prepared variety of different written communications, reports and documents
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Saved money by implementing cost-saving initiatives that addressed long-standing problems
  • Improved operations through consistent hard work and dedication
  • Used critical thinking to break down problems, evaluate solutions and make decisions

Education

Certificate in Office Administration -

Nadia Training Course
Dubai, DU
01.2012 - 01.2012

Certificate in Human Resources And Administration Skills -

Nadia Training Course
Dubai
01.2012 - 01.2012

Bachelor of Arts -

Camarines Norte State College
Philippines
03.1998 - 08.2020

Skills

Flexible and Adaptable

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Timeline

Receptionist/Admin/Travel Consultant

DSD TOURISM LLC
11.2021 - Current

Immigration Consultant

GATEWAY VISA SOLUTION
04.2021 - 11.2021

Transportation and Clinic Data Entry Clerk

JSS PRIVATE SCHOOL
02.2015 - 03.2021

Kitchen Supervisor

Divine Foods Catering Establishment
03.2014 - 03.2020

Certificate in Human Resources And Administration Skills -

Nadia Training Course
01.2012 - 01.2012

Certificate in Office Administration -

Nadia Training Course
01.2012 - 01.2012

Transportation Data Entry Clerk

JSS INTERNATIONAL SCHOOL
08.2009 - 01.2015

Bachelor of Arts -

Camarines Norte State College
03.1998 - 08.2020
THELMA SUSANO SAYNOReceptionist/Admin/Travel Consultant