Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Receptionist
Thenammai Kannappan

Thenammai Kannappan

Logisitics / Payroll Specialist
Abu Dhabi

Summary

Dynamic professional eager to contribute to a growth-oriented company by leveraging extensive knowledge, experience, and skills. Committed to fostering innovative solutions and enhancing collaborative project outcomes while actively engaging with team members. A strong focus on process improvement drives the pursuit of positive results, ensuring full utilization of expertise for mutual growth and success. Passionate about creating impactful change and delivering exceptional value in every endeavor.

Overview

14
14
years of professional experience
3
3
Languages

Work History

Logistics/Payroll Specialist

SAM Service Provider SDN BHD
02.2020 - Current
  • Focuses on managing the procurement, storage, and distribution of cleaning chemicals, linens, equipment, and other supplies needed for housekeeping operations.
  • Oversee the movement of staff, equipment, and supplies to different locations, ensuring timely and efficient service delivery.
  • Responsible for sourcing and purchasing the necessary cleaning supplies, equipment, and other materials at the best value.
  • Tracks and manages the stock levels of consumables and equipment to prevent shortages or overstocking.
  • Manage operational logistics, including scheduling, dispatching, and handling paperwork for housekeeping teams.
  • Companies specializing in cleaning large commercial spaces often have a logistical component to their operations.
  • Maintain accurate records of hours worked by each housekeeping employee, including regular and overtime hours.
  • Calculate wages and salaries based on hours, pay rates, and any applicable bonuses or benefits.
  • Process tax with-holdings, social security contributions, and other deductions from employee pay checks according to legal requirements.
  • Distribute payroll in a timely manner, whether through direct deposit, checks, or other approved methods.
  • Ensure all payroll practices adhere to federal, state, and local labour laws and regulations.
  • Maintain thorough and organized records of all payroll-related transactions and employee information for auditing and compliance purposes.
  • Generate payroll reports for management and accounting departments, detailing labour costs and compensation for the housekeeping team.

Assistant Manager-Logistics

DHL Lemuir Logistics Pvt Ltd
09.2008 - 10.2010
  • Plan and execute ocean freight shipments, ensuring timely booking and space availability with carriers and co-loaders.
  • Act as a liaison with shipping lines, overseas agents, and other vendors to ensure smooth operations.
  • Oversee and ensure the accuracy of shipping documents, customs clearance, and compliance with regulations.
  • Manage key accounts, address their complaints and requirements, provide shipment updates, and build strong relationships.
  • Provide training and supervision to the logistics team, ensuring all tasks are completed within deadlines and set standards.
  • Verify invoices, and ensure financial provisions related to shipments are accurately updated in the logistics systems.
  • Monitor shipment status using carrier websites and other systems, ensuring all jobs meet the Key Performance Indicators (KPIs).
  • Provide regular performance reports and insights into management.

Sr. Customer Service/Documentations (Ocean Imports)

Exel India Pvt Ltd (integrated with DHL LEMUIR LOGOSTICS)
06.2006 - 08.2008
  • Responsible to Ensure SOP / Rates in place on the business confirmation from sales & marketing.
  • Follow up on the purchase order with the customers.
  • Sending routing order with the rates to the overseas
  • For the received purchase orders.
  • Overseas follow up on the status of the shipment and taking up on document irregularities
  • Sending pre alert documents and Weekly status report in the format requested by customer.
  • Shipment tracking and customer updating the customer with vessel details.
  • Sending the cargo arrival notice and freight invoice to the customers and their respective clearing agents.
  • Handing over relevant documents to in-house custom clearance team.
  • Registering customer and vendor complaints and responsible for closing the complaints.
  • Liaising with the operations team, shipping lines and port for the shipment queries.
  • Handing of the customer issue on the shipment, rates and billing issues and monthly customer visit.
  • Lanes handled – Hongkong, UK, US, Australia, Belgium, New Zealand, Dubai, Indonesia.
  • Handling of the LCL and FCL inbound shipment from the above lanes.
  • LCL includes co-loads and Direct console containers.
  • Files monthly handled – 250 – 300 files.
  • Check ocean transferred files on the shipments pipeline.
  • Accepting lot for the received documents and scrutinizing the documents and opening job files.
  • Follow up with overseas document irregularities and follow up on the pending documents.
  • Handing over the complete documents to the operation team for filing manifest.
  • Tracking of the transhipment and shipment arrival details.
  • Preparing and sending the cargo arrival notice to customers.
  • Checking the overseas invoice and preparing sales invoices to customers as per the rates agreed.
  • Handing over of the invoice to the customs clearance team in case of in-house clearance and to the finance credit control team for credit customer teams.
  • Preparing weekly report on the volume of the LCL and FCL shipment handled.

Sr. Customer Service Executive

Geodis Overseas Pvt Ltd
08.2003 - 05.2006
  • Handling and preparing the quotation both Sea, Air, Import and Export shipments.
  • Negotiating rates with the shipping line airlines and sending pre alerts to the customers and overseas
  • Interacting with the counterparts, new and existing customers on weekly basis on shipment status.
  • Monitor Customer complaints and update the customers of their shipment status on daily basis.
  • Monitoring Excel of overseas credit and debit notes.
  • Visiting customers on monthly basis.
  • Preparation of weekly reports on the status of the shipments based on the requirements of the customers.
  • Compiling rates for the tenders.
  • Checking the overseas freight debit and credit note

Customer Service Executive

Eastern Exports
07.2000 - 07.2003
  • Releasing orders. Coordinating with marketing department and branches.
  • Mailing daily order status to the regarding deliveries and weekly order recap to the customers.
  • Maintaining Complaint and feedback records from the customer regarding quality and service.
  • Problem solving, analytical skills, customer service.
  • Pre-sales administration. Interact with overseas clients.
  • Building excellent customer relations.
  • Provide solutions to customers' queries/complaints and participate in developing improvement plans.

Education

MBA - Logistics & Supply Chain System

SRM Institute of Science And Technology
Chennai, India
08.2025

Master of Arts - Human Resources Management

Annamalai University
Chidambaram, India
04.2001 -

Bachelor of Arts - Commerce

University of Madras
Chennai, India
04.2001 -

Skills

Payroll operations

Accomplishments

  • Employee of the Year 2008
  • Employee of the Year 2010
  • Appreciation on the first-choice initiative on complaint handing for going extra mile on making the initiative successful.
  • Reduced freight costs by 15% through implementing new LTL shipping strategies.
  • Achieved 99.5% shipping accuracy by using an upgraded Warehouse Management System
  • Improved customer satisfaction levels rate from 10% to 45%
  • Improved product sales by 12%, which led to a 20% increase in annual revenue.

Timeline

Logistics/Payroll Specialist

SAM Service Provider SDN BHD
02.2020 - Current

Assistant Manager-Logistics

DHL Lemuir Logistics Pvt Ltd
09.2008 - 10.2010

Sr. Customer Service/Documentations (Ocean Imports)

Exel India Pvt Ltd (integrated with DHL LEMUIR LOGOSTICS)
06.2006 - 08.2008

Sr. Customer Service Executive

Geodis Overseas Pvt Ltd
08.2003 - 05.2006

Master of Arts - Human Resources Management

Annamalai University
04.2001 -

Bachelor of Arts - Commerce

University of Madras
04.2001 -

Customer Service Executive

Eastern Exports
07.2000 - 07.2003

MBA - Logistics & Supply Chain System

SRM Institute of Science And Technology

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Thenammai KannappanLogisitics / Payroll Specialist