Theresa Gay Calingo RN MAN PhD
DOH Registered Nurse
Summary
Results-oriented achiever with a proven ability to consistently exceed targets and drive success in fast-paced environments. Combining strategic thinking with hands-on experience, delivers impactful solutions that enhance organizational performance. Adaptable Quality Manager with an 8 year background in implementing and developing improvement processes through collaboration with cross-functional teams. Has a track record of developing specific and measurable goals, improvements, and standards to continuously improve quality and eliminate errors. Successfully national DOH regulatory and International patient safety audits .Takes initiative to provide quality-related training and enforce policy and procedural adherence. Diligent Quality Manager with 8 years of experience ensuring that services meet internal and external standards. Skilled in quality data cleansing , project management, and statistical analysis. Organized and analytical with excellent written and verbal communication abilities. Strong leader and problem-solver dedicated to streamlining processes to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
QUALITY MANAGER
REVITAL REHABILITATION HOSPITAL
12.2021 - Current
- Spearheaded the DOH Commissioning for Revital Rehabilitation Hospital
- Led the comprehensive preparations for JCI 8th Edition Audit, hospital-wide, ensuring full compliance with international standards
- Possessed extensive hands-on expertise in department-wise audit preparations, covering DOH Audit Ranking, DOH CTQ, Hospital Commissioning, JAWDA JDC Audit, Add Specialty Audit, Ambulance Audit, ADHICS Audit, and OSH Third Party Audits
- Provided strategic direction to all Heads of Departments (HODs) in delegating and overseeing responsibilities associated with regulatory audit readiness
- Utilized advanced performance improvement models, including FOCUS-PDCA, FMEA, RCA (JCI format), and Lean Thinking, to re-engineer hospital processes, eliminate inefficiencies, and ensure timely achievement of set objectives
- Managed organizational data comprehensively, applying various methodologies for data sampling, collection, aggregation, analysis, validation, and graphic presentation of key performance indicators (JAWDA KPIs), meeting the stringent requirements of international accreditation bodies (JCI, CARF) and local regulatory bodies (DOH JAWDA KPIs)
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
- Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
- Served as the Reporting Head for Infection Control, Medical Records departments, Occupational Health and Safety, ensuring compliance with all regulatory and accreditation requirements
QUALITY HEAD
NMC BAREEN CLUSTER
08.2019 - 11.2022
Led 2 new facilities in the DOH commissioning Audit: NMC Karama and NMC Shahama
- Analyzed data trends in order to proactively address potential issues before escalating into major problems.
- Directed efforts towards achieving JCI certification for the organization, resulting in improved credibility within the industry.
- Oversaw internal audit processes, identifying gaps in current practices and recommending solutions for improvement.
QUALITY MANAGER
Medeor 24 X 7 International Hospital
08.2017 - 07.2019
- Successfully led Medeor 24x7 International through the JCI Accreditation process, achieving direct accreditation with no major findings during the survey.
- Served as the Quality Lead for Burjeel Royal Hospital during the successful DOH commissioning audit.
QUALITY EXECUTIVE NURSE
Burjeel Hospital
01.2016 - 08.2017
- Acted as the Head of Quality Department, Burjeel Hospital, Abu Dhabi
LEAD NURSE FOR EDUCATION AND PROFESSIONAL DEVELOPMENT (NURSE EDUCATOR)
Burjeel Hospital
01.2015 - 01.2016
- Lead more or less 500 Nurses in the Education Department, for orientation , Nursing competencies and Continuing Nursing Education at Burjeel Hospital, Abu Dhabi
HEAD OF NURSING : NEURO-CRITICAL CARE UNIT
DPMMH : Diosdado Macapagal Memorial Hospital
01.2009 - 04.2014
· Leadership & Supervision: Lead the neuro-critical care team, ensuring proper staffing, skill development, and efficient patient care.
· Clinical Oversight: Ensure adherence to post-operative care protocols, including neurological assessments and interventions for conditions like spina-bifida , hydrocephalus meningocele , contusion , concussion ,stroke and other neurological disorders.
· Staff Training & Development: Lead training to keep the nursing team updated on neuro-critical care practices, including VP shunts, seizures, and management of head Injury.
· Policy & Compliance: Develop and enforce neuro-critical care policies, ensuring compliance with care standards.
· Family & Patient Education: Oversee education programs for families on post-op care, long-term recovery, and potential complications.
· Crisis Management: Lead the team in managing neuro-emergencies like seizures or respiratory distress, ensuring quick response.
Education
DOCTOR OF PHILOSOPHY IN NURSING EDUCATION - Nursing
Holy Angel University
Angeles University , PhilippinesMaster of Arts - Nursing
Holy Angel University
Angeles University 03.2012
BACHELOR OF SCIENCE IN NURSING - Nursing
La Concordia College
Pedro Gil , Manila03.2009
BACHELOR OF SCIENCE IN ARCHITECTURE -
St. Louis University
Baguio City03.1987
Skills
- Hospital Commissioning
- Strategic Planning & Business Development
- Regulatory Compliance Monitoring
- Corrective Actions
- Quality Management Processes & Systems
- SOP, Policies and Procedures Development
- Document Management
- Problem-solving abilities
- Continuous Improvement
- Quality Planning & Training
- JAWDA Quality Metrics
- Familiarity with quality standards
- Total Quality Management
- Statistical analysis skills
- Failure mode and effects analysis
- Measurement System Analysis
- Corrective Action & Preventive Action
- External Auditing
- Qualitative researching skills
- Certified Accident Investigation
- Problem Resolution, Process Improvement
- Teamwork, Development and Collaboration
- Work Planning and Prioritization
- Training and Development
Accomplishments
ACCOMPLISHMENTS AND AWARDS :
· Filipino Times Nominee , Top Healthcare Professionals in UAE : Sept 2023
· She Heroes Winner: NMC Healthcare Group April 2021
· JCI AUDIT: GRANTED: Direct JCI accreditation on the last day of Audit
Findings: NOT MET = 0 for Medeor 24x7 International Hospital, Al Ain
· Best Nurse Awardee for Evidence Based Practice in the UAE, June 7, 2019, FNAE (Filipino Nurses Association in the Emirates)
· Granted DIRECTOR’S CHOICE AWARD FOR BEST EMPLOYEE October 2018, Medeor 24x7 International Hospital
Certification
- ISO 45001:2018 INTERNAL AUDITOR: Occupational Health & Safety Management System
- RISK ASSESSMENT and RISK MANAGEMENT
- INCIDENT/ ACCIDENT INVESTIGATION
- Lean Six Sigma in Healthcare
- HAAD License, GN 20418, Registered Nurse
Current regulatory accreditations
- 103.00% Compliance :
Tasneef Ambulance Compliance NEW STANDARD, Revital Rehabilitation Hospital, Passed, July 18, 2024
- 91.82% Compliance :
ADHICS Audit for Revital Rehabilitation Hospital & Revital IP Pharmacy, March 4-5, 2024
- 99.60% Compliance :
Tasneef Commissioning of Radiology Department, Revital Rehabilitation Hospital, Dec 27, 2023
- 99.40% Compliance :
Tasneef Commissioning of Laboratory Department, Revital Rehabilitation Hospital, Passed, Dec 8, 2023
- 100.00% Compliance :
Tasneef Add Specialty Chiropractic Department & Mobile X-ray, Revital Rehabilitation Hospital, Sept 6, 2023
- 100.00% Compliance :
Tasneef Add Specialty: Psychiatry Department & Ultrasound Services, Revital Rehabilitation Hospital, Passed, June 15, 2023
- 100.00% Compliance : Tasneef Add Specialty: Orthopedic Surgery Department, Revital Rehabilitation Hospital, Passed, May 9, 2023
- 100.00% Compliance,
Tasneef Ambulance Compliance Audit, Revital Rehabilitation Hospital, Passed, April 6, 2023
- 100.00% Compliance, DOH Add Specialty Audit: Speech Internal Medicine & Hydrotherapy, Revital Rehabilitation Hospital, Passed, Feb 2, 2023
- 99.38% Compliance :
COMMISSIONING AUDIT for PRIMARY CARE and REHABILITATION HOSPITAL, Revital Rehabilitation Hospital,Oct 3, 2022
- 100.00% Compliance, Lancaster Pharmacy Main Branch, Lancaster Pharmacy Main Branch, Passed, June 7, 2022
- 95.93% Compliance,
TASNEEF JDC AUDIT, NMC Royal Hospital Karama, Passed, May 18, 2021
- 95.80% Compliance,
TASNEEF JDC AUDIT, NMC Royal Hospital Shahama, Passed, May 16, 2021
- 97.31% Compliance
DOH Surprise RANKING AUDIT, Bareen International Hospital, Passed, April 22, 2021
- 100% Compliance :
DOH SURPRISE AUDIT : Operational Audit on the Compliance of Covid-19 Circular #137, Bareen International Hospital, Passed, Jan 31, 2021
- 90.94% Compliance :
TASNEEF ADHICS AUDIT, Bareen International Hospital, Grade B, , Nov 4-5, 2021
- 100% Compliance,
DOH SURPRISE AUDIT : Operational Audit tool for HCFs - Assess Ability To Operate Effectively During the COVID-19 Pandemic 15-05-2020 (1), Bareen International Hospital, Passed, Sept 14, 2020
- 96.95% Compliance : TASNEEF JDC AUDIT, NMC Alpha Medical Centers, Grade A, August 9, 2020
- 98.00% Compliance : Operational Audit tool for HCFs - Assess Ability to Operate Effectively During the COVID-19 Pandemic 15-05-2020 (1), Bareen International Hospital, Grade A,June 4, 2020
- 96.12% Compliance
TASNEEF JDC AUDIT, NMC ICAD Meskalmadina, Grade A, Mar 8, 2020
- 97.36% Compliance :
TASNEEF JDC AUDIT, NMC Medical specialty, Grade A, Mar 3, 2020
- 97.76% Compliance :
TASNEEF JDC AUDIT, NMC Oxford Medical Center, Grade A, , Dec 22, 2019
- 99.79% Compliance :
100% Commissioning, NMC Royal Primary Healthcare Center Al Karama (21 Specialties), Grade A,, NOV 3, 2019
- 96.79%, Compliance :
100% Commissioning, NMC Royal Medical Center Shahama (18 Specialities), Grade A, Oct 29, 2019
- 1st JCI Accreditation, Medeor 24x7 International Hospital, Al Ain, Direct JCI accreditation!, Findings: NOT MET = 0, Feb 28, 2019
- JCI Auditor Training, Burjeel Hospital, Abu Dhabi, Underwent extensive JCI auditor Training with the new set of JCIA auditors, Oct 13-18, 2018
- 100% DOH commissioning Audit, Burjeel Royal, Al Ain, 100 bed Hospital, Quality Lead for 100% DOH commissioning Audit, preparation of all policies, procedures and forms., April 2018
Awards Authored
- 2017 Dubai Health Awards: Best Laboratory Award for Burjeel Hospital
- 2017 Frost and Sullivan Awards: UAE emerging Medical tourism service provider of the Year Awards for Burjeel Hospital
Accomplishments and awards
- Filipino Times Nominee, Top Healthcare Professionals in UAE: Sept 2023
- She Heroes Winner: NMC Healthcare Group April 2021
- JCI AUDIT: GRANTED: Direct JCI accreditation on the last day of Audit. Findings: NOT MET = 0 for Medeor 24x7 International Hospital, Al Ain
- Best Nurse Awardee for Evidence Based Practice in the UAE, June 7, 2019, FNAE (Filipino Nurses Association in the Emirates)
- Granted DIRECTOR’S CHOICE AWARD FOR BEST EMPLOYEE October 2018, Medeor 24x7 International Hospital
Timeline
QUALITY MANAGER
REVITAL REHABILITATION HOSPITAL
12.2021 - Current
QUALITY HEAD
NMC BAREEN CLUSTER
08.2019 - 11.2022
QUALITY MANAGER
Medeor 24 X 7 International Hospital
08.2017 - 07.2019
QUALITY EXECUTIVE NURSE
Burjeel Hospital
01.2016 - 08.2017
LEAD NURSE FOR EDUCATION AND PROFESSIONAL DEVELOPMENT (NURSE EDUCATOR)
Burjeel Hospital
01.2015 - 01.2016
HEAD OF NURSING : NEURO-CRITICAL CARE UNIT
DPMMH : Diosdado Macapagal Memorial Hospital
01.2009 - 04.2014
DOCTOR OF PHILOSOPHY IN NURSING EDUCATION - Nursing
Holy Angel University
Master of Arts - Nursing
Holy Angel University
BACHELOR OF SCIENCE IN NURSING - Nursing
La Concordia College
BACHELOR OF SCIENCE IN ARCHITECTURE -
St. Louis University
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