Theresia Patrick Momo
Al Barsha , Dubai
Summary
Enthusiastic Receptionist with 1 year experience managing customer relationships,resolving complex customer inquiries and passionate about delivering outstanding quality service.
Overview
1
1
year of professional experience
Work History
Receptionist
Power computers ltd
Dar es salaam, Tanzania
01.2024 - 12.2024
- Processed customer purchases efficiently using POS systems
- Maintained excellent customer satisfaction by delivering high-quality customer
service and dealing with all matters appropriately. - Resolved complex complaints and angry customers professionally, achieving satisfactory outcomes for both customers and the company.
- Communicated with customers through phone calls, online chats, and emails to assess customer needs and connect to relevant departments or personnel. Provided customers with advice and guidance to increase customer satisfaction and loyalty
- Maintained physical and digital information, and sent it to the correct locations or personnel.
- Maintained physical and digital information, and sent it to the correct locations or personnel.
- Supported with administrative tasks of managing petty cash, preparing expense reports, scheduling meetings, and coordinating travel arrangements for executive staff.
- Scheduled and prepared for board meetings, including preparing agendas and taking minutes
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Welcomed guests and clients in friendly, positive manner.
- Supported with administrative tasks of managing petty cash, preparing expense reports, scheduling meetings, and coordinating travel arrangement
- Established strong relationships with customers, fostering trust and loyalty through consistent, high-quality service delivery.
Education
Diploma of Higher Education - Information Technology
Parul University
Gujarat, India2023
Skills
- Customer relationship
- management
- Good communication skills
- Interpersonal skills
- Customer service-oriented
- Microsoft Tools Word, Excel,
- PowerPoint, and Outlook
- Administrative skills
- Document management
Visa status
- student Visa
References
- Available upon request
Languages
English
Proficient
C2
Accomplishments
- Delivered excellent service resulting in positive customer feedback
- Spearheaded a branch wide initiative to improve customer service leading to a 20%
- Recognized for excellent customer service and professionalism
- Streamlined office operations boosting productivity by 40%
Timeline
Receptionist
Power computers ltd
01.2024 - 12.2024
Diploma of Higher Education - Information Technology
Parul University